March 2022 by Danielle Fulcher
Had terrible customer service since Ferrel switch to an 888 phone number and big corporate approach. Most recently, we didn’t realize how low our tank had gotten and ran out of propane in a Michigan winter. Called and was told there was no expedited service options even for an emergency increased fee which we would have happily paid. The soonest they could guarantee delivery was 10 days.So we found a locally owned business who brought a new tank out and a partial fill the same day with much better service. Then I had to call Ferrell twice, be put on hold, get disconnected, call again and ask a bunch of questions just to cancel a fill and get a refund and still was never offered any other options.
