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April 2025 by Aubrey Hamilton
If I could give 0 I would. Worst company I’ve ever had to deal with. They charged me for 2 road side assistance accounts. Claiming I didn’t have one and I needed to activate one again while standing there trying to get help with my car. Fast forward now I currently have 2 road side accounts they are charging me for that I didn’t know of ONE of them expired so they went ahead and canceled my home renters insurance claiming that I didn’t have a roadside and then I needed it to have home renters insurance. So I activated another roadside two months later found out I had been paying for 3. And then the $97 I paid for each plan I only got one credit of $33 back and then they went ahead and activated my renters insurance despite me saying no I didn’t want it back . I had to get that refund refunded which took two months. I have not been refunded Fully for either of the two AAA road side accounts that I had at the SAME TIME and didn’t use. I would not ever recommend using this company. They do not care about customer satisfaction. Customer care representatives with straight up Hang up on you.
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January 2025 by Mary Hotchkiss
The AAA office is inside Walmart. No signs outside, the location is on website
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October 2024 by Niel Tveten
Although my friend Eli is no longer with them, I have found them to be helpful with assisting my customers here at Fletch's (the dealership I work for). Thank goodness for local branches.
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October 2024 by michael burkhart
They never answer phone and can’t get to call center. When choosing call center it disconnects
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August 2024 by Jim Murphy
My wife just loves her maps! Even though we travel quite a bit and use Google and Waze, there is something to be said for the real thing, especially when you're exploring a new area!
We stopped here after landing, picked up several maps, and headed off!
Instead of just getting from A to B to C, maps allow you to look where you're going, see where fun areas might be, read up on nearby historical places, and schedule stops that allow you to really "visit" a new place. As we travel, those side-stops are extra value pieces that provide you with the 'meat' of an area, which translates into how you remember it and how, and if, you will recommend it to others!
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July 2024 by John Ohashi
Non existent battery replacement service. Ordered battery via the AAA app, for a 2017 Toyota Sienna. After about 3 hours of waiting and status checking with one text and 3 phone calls. I was told that there was no replacement battery for my 2017 Toyota Sienna. I went to Walmart and bought a battery and replaced the battery myself. Poor transparency, incorrect information, and poor service by AAA. I am contemplating canceling my AAA membership.
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June 2023 by Joel Curtiss
Eli did a super job of helping me get my auto and apartment insurance at a great savings. Thanks.
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June 2023 by Rachel Olds
Eli was super helpful and explained everything as he wrote my policies. Awesome experience all around. Super happy I stopped in for a quote!! They are all about getting the best coverage and saving customers money!!
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May 2023 by Ross cole
They are bad, always talk to someone if you go through this place their automated telephone dose not put order through very unreliable. Also the chrismas storm we had this year they wouldnt come get me when I was stuck and they kept hanging up on me. I will be find a different insurance company asap. Oh and if they ever say I'll put a rush on it they are lying worst company up here for insurance.
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April 2023 by jjstetes
Absolutely the worst insurance company. Racist, and judgmental. They basically told me if you have a felon in your home, they will not even talk to you about insurance. I'm not sure how this company is still in business. I will never support this company.
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April 2023 by Kal Flewelling
Super helpful and great to work with! Eli went above and beyond to make sure we were happy and covered appropriately!
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April 2023 by Nicole Burwell
Automated system didn't work, waited over an hour for them to tell me that on the second call. Said they would put a rush on it but still waiting another hour. Third call asked to speak to a supervisor because no rush was assigned. Supervisor Sabrina was extremely short and rude to us and refused to assist with anything besides tell us the time of arrival, which we already knew.Awful customer service, awful automated service, awful company.
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August 2022 by Ernie Hall
Great food, friendly service and fast
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October 2020 by Randy Merchant
Called their left a message to call me back never did hear nothing!!!!
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December 2019 by Judie Cole
I'd give it a minus score for customer service if I could. After 30 years of being a member they refuse to work with us and want to raise our rates after a 2 day lapse on our insurance. Shame on you for your shoddy service, obviously you've lost a customer today.
