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February 2024 by Frank Heiman
not notified car would be kept overnight
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February 2024 by scrim prodigy4
To be honest was expecting a bit more detail in the detail1. In the cab, though it was mostly clean, you could see areas that were not. Mats still had puddles of water and the parts of the mats that were not still wet looked like they were merely wetted down and then dried with dirt on them. The box that was used to store the loose items left a mark on the seat it was placed on. Some areas were missed with vacuum or cleaner altogether. Also looked like a spot of some gummy substance on the back seat as well.2. The underside of the vehicle did not look like and under wash was had as there was dirt on the tire and other elements under there.3. The cargo area had blotches that initially I thought were rust but on closer inspection it was dirt or other type of substance. If you wet your fingers and rubbed it you fingers when then be marked brownish black. Did not look like much was attended to there.Actually took a quick video or two right after I picked the truck up with and highlighted the things I noted.
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February 2024 by Lisa Kuebler
Courteous, clean, informative. It was done on time for the price. He told me it was going to be.
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February 2024 by Tanner Keller
The man that helped me when I got there was very friendly and made sure I was aware of everything the techs found, so I appreciate that. As for the service, it was way too expensive. I planned to spend a few hundred dollars but not $660 and still not have my problem fixed. I didn't leave the dealership until almost 5:20 pm, after I had gotten out of work at 4 pm. I like coming to Fletchs because it's right next to my work, but I can't come here if it's going to drain my bank account everytime. You guys charge and ungodly amount for the most mundane things.
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February 2024 by Maciah Gray
Poor customer service skills in the shop part of fletches. The man that sold my car was great though. I bought a vehicle from there. First i was told i needed to bring it in for a wheel bearing with an appointment they made. So i try to pick it up hours later and they told me to expect not to have it back ALLDAY which would of been nice to know when i dropped it off there.then the motor stopped working in my wipers. I called to ask them about looking at it because we had looked up the issue and it was a recall. The guy on the phone told me they'd charge me like 160 or something just to look at them. And when I said oh okay he hung up on me. So I called Dave kring and they fixed it right away with no issues for for for me.
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February 2024 by Rose Mills
Everyone was so kind and professional. The waiting room was comfortable and pleasant with internet access so I could do some work. They provided a loaner car when my vehicle needed to stay for another day. I felt confident that my vehicle was in tip top shape when it was finished! Thank you for taking such good care of me!
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January 2024 by Lisa Schrock
Sergio was great, he explained everything along the way. Even with it being a large price point, the experience was still great. Highly recommend.
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January 2024 by Tom Moran
Craig did a great job communicating the parts order and when the repairs were completed. Thanks
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January 2024 by Trudy Beak
Couldn't be happier, service and loaner.
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January 2024 by Andrew St Onge
Employees went above and beyond to make my experience good
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January 2024 by Tasha Sheets
Top Notch all the way around!!! Could not believe how friendly every single person that walked by us in the waiting room was!!!!! Seriously every single employee that was there that day said Hi and asked how we were doing, helped with coffee and drinks and just very friendly to us. From the time I called Christy who we bought our vehicle from we had quick and great communication from the whole team!! Your customer service is spot on and the staple for how to treat your clients!!!!! 100% recommend to all my friends and family!!!!!!
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January 2024 by Jon Webb
Dan Green, our salesman was attentive, knowledgeable and friendly. I never felt pressured or directed to anything I did not want.
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January 2024 by Marshall Hay
Dan Green is excellent!!
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January 2024 by Dennis Wallace
Awesome people
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January 2024 by Vincent Mastrovito
Great experience, awesome people
