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October 2023 by Wesley Therrian
Very helpful with everything for phone, internet and TV in one store
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September 2023 by Rodger Manley
After trying for 4 days to quecancel spectrum services I drove 40 miles to a spectrum store. After turning in all the equipment and requesting service cancelation I was told I would still be billed for the next month. This company is crooked and will continue to lose customers
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July 2023 by Glen Gambrel
Great customer service. Clean and very professional.
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July 2023 by Nicole Henderson
Had a great experience there yesterday. Aaron was at our service, put some toons on for the kiddo, and got me and my fiancé set up with new equipment, mobile plans, and a new phone for me. Thanks for everything!!
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July 2023 by Theresa Higdon
I went in as a new customer and was sold a horribly useless phone. When I tried to exchange the phone, they wouldn't do it because of a small crack in the glass. The phone had just come out on the market and I didn't know covers weren't even available yet. It was a $300 Motorola and Spectrum could easily have taken care of me as a brand new customer.
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July 2023 by Desiree Livinston
Absolutely horrible customer service!! There seems to be a lack of knowledge with all their staff!! In store or on the phone nobody knows what's going on! Will never give my money to this company again!! They definitely know how to rip off their customers!!
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June 2023 by David Baker
Helpful staff. Got the skinny on ways to reduce my bill and try their phone service.
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December 2022 by Denny
Okay service but not the best stood waiting for assistance close to 30 minutes. Once I received help they were very courteous and helpful.
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October 2022 by Haley W.
Constantly losing service! At this point they owe me money. I pay for a month of services and I have never gotten a full month of service! The worst!
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October 2022 by Tina H.
The Spectrum Store in Petoskey, MI has HORRIBLE Customer Service. I have driven 40 miles 1 way to return my equipment 2 times, 1st time the store was closed on a Wednesday, my bad, I should have checked the hours. Drove back today, waited my turn and the guy REFUSED to take my equipment I was returning. Told me I had to take it to the UPS Store, which had a line out the door. I don't understand why the guy AT THE SPECTRUM STORE refused to accept the equipment I was returning. VERY FRUSTRATING! Needless I say I have yet to be able to return my equipment!
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October 2022 by Jonathan Haliburton
When changing out old modem for updated modem, the instructions label on return box said to drop off old one at any spectrum location.” Wife drove into Petoskey (half hour drive) then waited another half hour for Petoskey store to open, only to have store employees refuse to take the modem. Instead, they said she had to go to local UPS, to return. Why put return to store locations, only to have store refuse to take it back?
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October 2022 by David Haviland
Waited two hours for them to tell me I have to take it to UPS and they won’t except my equipment service trash people trash whole company trash
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October 2022 by Paden Neely
Arron rescued me from a whirlpool of incompetence (dealing with phone techs) by quickly and adamantly solving my niche problem…. Thank you Arron. You’re the man.
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September 2022 by Donald Baum
New location; same Spectrum. Helpful team just always over tasked; classic cable provider.
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August 2022 by Bill Clutter
Such a lack of respect and caring for service….multiple calls and transfers to get issues resolved with no results except a service call days away!!! #monopoly #noservice #zerostars
