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September 2022 by Nancy H.
We did a delivery order and it went really good! Our shopper made perfect choices for the substitutions.
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June 2022 by Michael T.
It is currently 2022, and Kroger still does not have a NFC pay service. Let that sink in. A corporation that large can not have technology available that roadside vendors even have. The excuse? Kroger pay, well, fun fact, they don't have that available either at this location. Do better.
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April 2022 by Susan B.
The negative reviews are ridiculous. The people who work there are nice and doing the best they can in the circumstances we are all facing. Their prices are great, they frequently have amazing sales.
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January 2022 by Cindy P.
If I could give them zero stars,I would. I have been shopping at this Kroger for years, and 5 years ago, I called their corporate headquarters and complimented their pharmacy on exceptional service. I have found some businesses use the pandemic as a convenient excuse for poor service, and this Kroger has certainly bowed to this easily available reason for the consistent unpleasant atmosphere at this store. The employees seem to hate their jobs and their customers, the store is always out of items, the lines at the registers are atrocious and the store is dirty. The pharmacy is out of control. It is now 3-4 days for a prescription to be ready, even though the automated message gives you a completely different pick up date or time, and after waiting In line for your prescription, you are told it won't be ready for another day. No apology. I am now shopping at Busch's for my groceries, where I am always greeted with a smile and cleanliness and plenty of cashiers who actually seem to enjoy their jobs!
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December 2021 by Krista M.
You know I see a lot of people leaving not so great reviews for this Kroger, but I think it's pretty great. Unlike most Krogers, the employees here are always available to help me locate an item when I can't find it. They did quit selling my favorite salsa but that is not something that the store or the employees can help. They always have a good fruit selection. The store is always clean. There is plenty of parking. The pharmacy is always quick with prescriptions. It's a nice location to go shopping.
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December 2021 by Sharon M.
Called the pharmacy, put on hold, no one came back to the phone. Called again, 30 minutes to get through and they're 2 days behind on filling prescriptions. Obviously staffing problems, I wouldn't recommend.
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October 2021 by Theo A.
Mangers have been there too long. They have Zero customer service skills. They do not want to help you. They are collectively as unpleasant as they come. The like to play pass buck on problems that arise. None of the mangers show any signs of being delightful but they love too mean mug you as you shop. Been my main grocery store for 14rs. Some of the same mangers their since then. They act like they hate their job and reflects in how your treated there. :Correction 1 veteran manger is pretty helpful, I don't know her name, she's a very energetic small lady with glasses & has a great personality and will try to help. The other veteran mangers need to go! Pink slips! Thx for reading. The pharmacy is pretty solid. Click-list is slipping a bit.
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September 2021 by Jimmy B.
Kroger produce is the WORST. Nothing is fresh. Ever.
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April 2021 by Annette J.
I came here for my vaccine and, if I could separate out the pharmacy alone, I'd give them 5 stars. They were super kind when checking in, the pharmacists giving the shots were gentle and efficient, and everything was clean and I felt 100% safe. As for the store itself? It's a nice facility, to be sure. It's huge, great selection, etc. Seems newer in general, which is nice. After my first shot I took a few moments to pick up a few grocery items and I found everything with ease. The part where they lose the stars is that outside of the pharmacy area I felt pretty unsafe. I saw guests shopping without masks, groups of shoppers standing around talking with each other with their masks on their chins (taking your mask off to talk to someone defeats the purpose, FYI). I know it's hard for employees to enforce this, so I wouldn't hold it against them if it weren't for the fact that I saw a few employees doing the same thing. Masks under their noses, poorly fitting, etc. I was so turned off by the experience that when I went in for my second shot I left immediately and did my 15 minute wait in my car. It's a shame a few folks spoiled my experience because for the most part people were complying, but with cases spiking in MI and me being high risk, I just didn't feel comfortable. All it takes is one slip and I wasn't willing to risk it. Post-pandemic, I'd definitely consider shopping there again. But for now, I'm grateful for my vaccines and that's as far as I'll go.
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April 2021 by Becky M.
Just yesterday I had ordered a birthday cake from Kroger bakery. There was a young man working on the cake when I arrived. I would like him to get a raise. It was decorated so great. It was so moist and delicious. Best store purchased cake I've had in a long time. He gets an A+ from me thanks
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March 2021 by Lori A.
Slowest deli ever. No one jumps in to help the one person they have helping customers while the two are talking and working in back. Line up in deli. I waited 20 mins to get my one order. poor management in deli to not train them to think of helping the customers first then work on your stocking
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March 2021 by Dan S.
Ok I am tired of this Kroger location going back and forth on following the pandemic regulations. Sometimes you see their staff wearing masks, other times not. I went in their once and none of their staff were wearing masks. I posted on their facebook site about this where they tried to act like I needed to be the one to police them and inform their manager that not one of their store employees was wearing a mask. As if the manager would be that incompetent to not know what's going on in their store. But a week later when I went back, all but one employee was wearing a mask. The major offenders I see however are the deli workers. I'm sorry, but they are working with lunch meat you normally don't cook, and already cooked and prepared foods. They would be taking the most care. But constantly not wearing masks. I went into the Howell Kroger's, and noticed this taking place too. The cart people also fail to wear masks and alot of the Kroger employees do not appear to follow social distancing protocols. Yes, I get it, distancing cannot always be followed. But I'm not talking about that, I'm referring to the ones just standing around together constantly just bs'ing about non-work related things. I'm not trying to make peoples lives at work miserable but when I see people not wearing masks, or not wearing them properly like only covering their mouth not their nose and standing around talking to people without a care in the world, that's a little disconcerting in a grocery store. A grocery store that sells food to our community. Some us of have medical conditions that put us at high risk. It's bad enough they refuse to and do absolutely nothing aside from a sign in the window about wearing masks. But when their own employees refuse to wear them, then theirs a issue. I will say this. I was shopping their pretty exclusively before the pandemic. But after I seen how they operate during it and lack of care to protect the public, I shop their much less. Their are some items I simply refuse to get from their right now. It's such a shame that this location does not care enough to keep us safe.
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January 2021 by Becca Bilak Meixner
1 customer ahead of me at the deli who ordered 1 pound of sliced cheese and I gave up after waiting 20 minutes. Clerk is extremely slow.
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November 2020 by Sabrina D.
Some of your employees need an attitude adjustment. To the older woman who was working today, you need to remove your bitter attitude immediately before your anger the wrong person. Especially when no one was doing anything wrong, but just trying to stay out of the way.. I chose to stand in a completely empty area to read the back of a protein shake (since everyone else in the aisle was trying to run me over), when one of your rude sour-faced employees chased me out of the area. I've worked in customer service for 12-years. There is a way to be polite to people when you need them to move... again. I have shopped at this Kroger for several years, and I spend a lot of money here. This is one of the only stores I go to, but if you're going to hire people like this.. I guess I will start going to Busch's.
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October 2020 by Mike W.
Took out the Charter bank...AND PUT NOTHING IN ITS PLACE. Hugh? Returnables process is BROKEN more than not. Ugh....could go on and on. Run, don't walk away from this Kroger location.
