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February 2024 by Bruce Hamilton
Today I had a dental appointment and the dentist prescribed a medication for follow up. I didn’t have the address of this pharmacy and couldn’t look it up. This was during the very vast cell coverage outage. Could not make call, navigation , text, anything. I showed up and it was an hour from the dentist. No prescription there. I would have called the dentist but no coverage. I asked the girl if they could call. She went to the female pharmacist and she abruptly said “no”. Looked at me through the glass. That was it. Sorry! The girl said. I drove 20 min home and awaited the system to come on-line. Called and even had a voicemail from the dentist about the prescription. 15 seconds and and address and it was on the way. What has this world come to? I have used this pharmacy for 9 years. I will never set foot in there again.
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February 2024 by Big Oof Oof
Do not buy from here period. Ill spell it out for you, right below this will more than likely be a pre scripted response for me to go complain somewhere less public. They charge double for items, and they have terrible service. The fact companies can get away with this is ridiculous.
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February 2024 by Claudia Tomlin
The manager and the associates at the Rite Aid in Pinckney are very helpful, polite, and friendly. They are always eager to help and the store is always clean and organized!
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February 2024 by P M
Just paid $44 for eye drops I needed. The same exact drops are $20 on Amazon. Never stopping at this place ever again.
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May 2023 by Jessica Green
This place is a joke. My script was called in early in the morning, by 1:00 I called to see if it was ready they told me it would take another hour to fill. By this time it would be 2:30. I kindly asked if they could fill it earlier than that and I was told no, due to them having a lunch break first. Then was also told if I wanted to go somewhere else they just won’t fill it. Bad business, I would not recommend this pharmacy to anyone.
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May 2023 by L S.
My family always gets excellent service here. The Pharmacists are helpful and knowledgeable and the other staff is great too. we have used them ever since the Pinckney Pharmacy closed and will keep them for our family pharmacy forever. Thanks for all your hard word and great service.
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March 2023 by Talina B.
The absolute worst customer service in the pharmacy. Rude on the phone and in drive thru. They don't care to help and are very inconsiderate. The workers are snotty and seem like they don't care to do their job.
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March 2023 by Nicky B
I have a very difficult to fill prescription, its a 45 minute drive to this location for me but they always have been able to fill it for me. The five star review though is for the pharmacist or pharmacy tech that sat on the phone with me trying several different coupon codes to get the best price for my very very expensive prescription. I know that it takes a while to try the different codes because it works like insurance kind of so I made it a point to call in advance as to not hold up a line. They were very polite about it, talked me through some other options I could try to find the best deal, and overall were just very kind about the situation.
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February 2023 by Mary L.
The pharmacy in Pinckney is closed again. I realize we had an ice storm two days ago. But roads are great now so there is no reason to be closed. We seem to frequently have to wait for scripts. We have used the phone system to order and scripts are not ready at the designated time. What are people suppose to due when they need their medications??? Staffing always seems short.
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December 2022 by Jeff Wood
The few people they still have running the pharmacy are great, but corporate has been running this store understaffed for a year now. The drive thru has been "temporarily" shut down for months. They never have my medicine ready when they say they will, I always have to wait. I get it, wages have gone up and they can't attract people with what they paid in the past. The solution to that issue is to RAISE WAGES, not sacrifice service for years at a time. This is entirely on the executives, do better Rite-Aid.
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December 2022 by Sarah Paulson
If you enjoy sitting in a pharmacy drive thru for 30 minutes only to find out your prescription isn't there anyway, this location is it. If you don't mind the pharmacy and drive thru randomly being shut down, this is the perfect place for you as well. In conclusion, if you want a streamlined reliable pharmacy experience you better go somewhere else!
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December 2022 by Justin Redfern
Can’t keep the pharmacy convenient long obnoxious lines. SMH can’t keep people there
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October 2022 by mmntya
I really want to rate this rite aid higher as I’ve never had a bad customer service experience. They are always kind and friendly and the pharmacy is always helpful. But sadly they really need to have a better place for their employees to smoke besides right at the front entrance doors. Sadly with my asthma it caused a bad coughing fit when I had to walk out of the store feet from the employee standing next to the doors last night smoking. Other than that I feel this is a good store to go to.
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September 2022 by Mike Z
I'm going to be waiting for the owners response to why they haven't answered their phone for over 2 days!!!EVERY negative review is 100% valid and this store has been this way since opening! I've tried to contact Rite Aid corporate to complain and guess what? They don't answer either! This store needs to be boycotted and closed!They can reply to my review but can't answer the phones and suggest using another platform???? How about doing what's in your job description and answer the phones!!!
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September 2022 by C K
A perfect example of how large corporations like Rite Aid, Amazon, Walmart etc. may have better pricing but completely lack customer service and now that they've bought out the mom and pop shops that did, you're held hostage with their lack of service! The only way to improve this situation is to not patronize this store!!!
