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December 2023 by Charles Lake
I went in to get transmission fluid for Jeep Liberty. The old guy at the front desk acted like I was bothering him and I told him my vehicle make model engone size and year and he asked what trim it was and I didn't know so he said he could not help me. I went to another place and told them the same info, and they sold me what I needed. That O'Reilly has lost my business.
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December 2023 by James Vonins
The staff is not as knowledgeable as Autozone or Napa
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November 2023 by Jason Van Horn
Tonight, my daughter and I stopped by O'Reilly's to pick up a headlight for her jeep. The young man working, Nevin, stood outside in the pouring rain and helped me install the light. He was very friendly and super helpful. I was grateful for his help and kindness.
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September 2023 by Terry Swaers
Very helpful and knowledgeable about their products. I was battery shopping when I was there!
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September 2023 by Harley Whitehead
Useless worker absolutely useless — referring to the plump blonde haired guy behind the counter
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July 2023 by Roman Perry
Absolutely horrible management. The only reason I go to a place like this is because I need a part right now. Otherwise I could get the same part online with next day delivery to my door for half the price. They were supposed to have my part delivered from their Kentwood store within 1 hr. So I went back a couple hours later at 5 pm. No part and I now have to wait until 8:30am the following day. Go there after work at 4:30pm the following day. No part delivered. No one followed up on it, in addition to having the knowledge that part delivery from sed location has always been a problem. Yet no one does anything about it. Had to end up driving a total of 5 hours back and forth and to multiple locations to just get one part that I paid way too much for. Never going to any of their locations again!
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July 2023 by Shawn Niswonger
They always have what I need. Good service.
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July 2023 by Aaron Topping
Guy at the counter got me my parts quickly. Had a problem with a part failing and the warranty replacement was handled quickly with no issues.
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May 2023 by Nathan Klok
I had recently bought a windshield wiper on a very, very low budget and you get what you get. I left a great review from the last O’Reilly store in Jenison.I had to replace the cheap one I bought so I went to O’Reillys on Plainfield. Only have enough for the cheap one excuse me, so Nevin put on the windshield wiper for me, and It did not fit proper to the windshield. Without hesitation we went back inside, and he took care of the situation, making a very happy customer leaving a review right now to tell you not to hesitate to go to O’Reilly’s auto parts if you want professional help with auto care.
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May 2023 by Shawn
Awful service! Came in to get a small hose for a moped. The young man with blond hair came out with a hose and I said it was wrong and he got upset because it’s not just about the outside diameter has to equal it’s the inner diameter of the hose that counts. I’m certified mechanic and was trying to teach him a little bit and he got really upset. Told me to take the new hose he cut and leave without paying for it. I use O’Reillys for my business. I’ve always had good service, but I will never be returning again to any O’Reilly service for the attitude service, and just to tell me to walk out with something without paying for it..
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April 2023 by Trevor
Came in today to buy some new wipers for my car. A nice gentleman looked up my cars make and model and gave me a good recommendation. What really sells me is that you take the few extra moments to help to customer find the stock. O'Reilly Auto Parts takes the stress out of having to find and buy car parts!
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January 2023 by Andi Washington
Just had to buy a new battery. The guy that helped me was helpful. The experience was pretty mediocre.
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November 2022 by Jenni Aiello
Comparable prices and parts were in stock ?
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September 2022 by Daniel Lemons
Great place for automobile parts.
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August 2022 by Red Akins
One of my favorites excellent customer service. Rent a tool program is awesome saves you money if it's a tool you know you're not going to need longterm
