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June 2025 by James Parker
Had someone steal my debit card numbers 4 times in 5 months and charge random items, although the money was recovered, I was blamed and cannot have another debit card for six months... Their Security Company said I was looking up too many trial offers for Dietary Plans??? I'm in good shape and for sure never did that... Very Unprofessional, Never Once had this issue when it was ECCU.. And I banked there for years, I wouldn't recommend this Credit Union...
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February 2025 by Ed Vist
Been with them since they planted roots in the Plainwell/Otsego area.
Always and I mean always have been fair with rates and have always received excellent service and help from staff!
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November 2024 by J W
WORST customer service EVER. They always have very long waits and very inconsiderate staff, I hate this bank.
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August 2024 by Diana Nieto
Why do the tellers go behind a wall and take forever to verify something or someone on the other computer? Isn't the computer at the front not do the same thing. There is times your waiting in line for a long time and only one teller at the front!
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August 2024 by Christopher Hamelink
Christina and her staff are amazing.
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April 2024 by Wanda Morris
I have been banking with Arbor credit for many years! I have never had a problem with anything or anyone that tellers are always very willing and able to answer all your questions and making transactions has always been easy yes, I very highly recommend our credit! Thank you for your service!
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June 2023 by Cody Becker
I’ve been with Arbor since I was 15. Their Volt checking account is great for kids learning finances. No overdraft fees, extra protection, just a great service. I’ve never had a problem with them and I love their staff. They gave me a great rate on an auto refinance and I couldn’t be happier with my financial institution!
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May 2023 by Benjamin Mulder
They are always very nice and appreciate their customers.
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May 2023 by Justin Finlayson
Amazing staff, very helpful & patient. I highly recommend arbor financial in otsego Mich.
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March 2023 by grant mitchell
Expect nothing and you will still be disappointed by this “credit union”. Might as well bank with capitol one or national city, at least they are honest about taking your money. Too many issues to even list with this bank. Try anywhere else and you will be happier for it.
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July 2022 by Michael Butzke
I think this branch in particular needs to take their account holders needs into consideration . Definitely offer financial advise before being rude to someone. I'd suggest they find some new managers to get them back on track !
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July 2022 by Kenny Strojny
I'm not sure if I'm a victims, I was told last week that other costumer's at this bank have been over charged by Peter Meijer family business on credit and debit cards. According to a Prosecuting attorney in Washington DC, There is a list of food criminals and are run by congressman and congresswoman. Be a ware where you shop. These food criminals also use barred lawyers to get away with cases.
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May 2022 by Jessi Jaymes
Stopped in to utilize their referral program but was told it wasn't available anymore. Also wasn't aware that this institution checks your credit score without asking before opening an account and it shows up immediately as a hard pull. Better communication from the staff would be much more appreciated from this facility. Staff should also work on treating their customers more like people instead of just a number.
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September 2021 by David Wrench
Behind the times in website and mobile functionality. Also, terrible at communicating anything through messaging, phone or email. They really only reach out after a late fee is assessed. They’re are much better Credit Unions and Banks to use.
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March 2020 by marsha martin
They treat you like family. Always remember what you discussed at the previous visit. I would recommend their services to everyone!!
