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October 2023 by Allison Colwell
Friendly staff, prompt service, and well kept. I don’t like ER’s and have had some bad experiences in the past but this place is excellent and you can tell they have a good culture. Every staff member I’ve encountered is positive and happy.
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August 2023 by Judy Funk
The lab is good except for the extremely limited hours that they are open.
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August 2023 by James Vosburg
The staff was very professional and very kind, it was a good experience.
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August 2023 by Lisa Lisa
Although I loved the doctor that saw me whom was very knowledgeable this ER and other Ascension Borgess employees are breaking THE HIPPA LAW. They are asking people what they are at ER for right out in waiting room in front of everyone. This is UNACCEPTABLE. To preach Hippa law have you sign it then turn around and Ascension Borgess break the law themselves is pretty negative. Please ask patients coming to the ER what they are there for in a ENCLOSED ROOM PLEASE.
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August 2023 by Sandra McCann
Appointment for my mother. Appointment was scheduled for August 10. That was scheduled three months ago. Not able to get lab work done since the lab had irregular hours. We made three different attempts to get this done prior to the 8/10 appointment. I drive from Muskegon to take my mother for her appointments. Her appointment day/ time had been changed following a call to my mother. The staff had been given my number as a contact since Mom has a difficult time understanding what she's being told. Well they never updated her info, and they called mom. Of course we missed the correct appointment. She is very difficult to get out of her residence, and into the car. I feel that these problems start right at check in/check out. This place does not work with the patient.
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August 2023 by Brad Henry
I have been going to Borgess for years and I am currently using their physical therapy now as part of my program for my hips and back. I have had nothing but GREAT SERVICE with the staff being very courteous and attentive to my needs!! I would rate them a 5 but that would mean they couldn’t improve a thing and we all need to be open to learning and improving ourselves every day !!!!! Would definitely suggest them to family and friends !!!!!Thank You Borgess. Brad Henry
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August 2023 by Tiffany Owens
I had a spill and had to be scheduled with Dr. Tom Saad, MD. I NEVER want to see that doctor again even on my deathbed! My husband and I both went to my appointment, and we definitely agreed even as we were leaving the appointment room that he was a jerk. Sorry, not sorry. He downplayed and questioned me about MY doctor and his decisions, and he had no right! I had bloodwork, and he didn’t even check my chart to know what he was talking about. Dr. Nadeau is a far more personable and compassionate and not so full of himself that he’s approachable. Dr. Saad walked in and thought he’d question 20 years of treatment for my disability which was not why he was seeing me. Dr. Saad definitely gives this Borgess office a poor reputation. I’ve seen almost every doctor there and he is by far the WORST! When you want to boost your ego again, why don’t you look at yourself, Dr. Saad! No thanks! Graded “F” for an epic FAIL!
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August 2023 by Brett Strong
I received four emails three text messages to phone calls to go to Pipp hospital for a CAT scan on Thursday morning. When I got there, the registration office said go right back to radiology. Which I did. However, the CAT scan I was to receive was not able to be done at that hospital. They had pre-medicated me for it which that medicine really doesn’t sit well in my system so I was already sick. But, she did after a half hour put me in touch with a scheduler which scheduled me for Saturday morning at Borgess Hospital in Kalamazoo. Again pre-medication so I was sick for three full days. But I did finally get the CAT scan that I needed. I was not happy.
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August 2023 by robin w.
I have a horrible needle phobia, so blood work is very high anxiety for me. I have to say Alexis T in Pipp's lab, she was calm and cool, laid me down as I fainted prior, suggested I put my headphones on, and before I knew it she poked, got a vein on the first try, and pulled 7 vials in no time. So 100-star review to Pipp Lab, Alex T. phlebotomist!
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July 2023 by Chuck T
Was so happy with pipp. Went with 1 wound for wound management and was able to leave with 4 wounds.Had both legs and a week later in another hospital had 1.Class outfit
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July 2023 by DeShellie Hoyt
Lab only open 2 days a week, line out the hallway which is ridiculous for the community the hospital serves..can't get into see a provider for strep advised to go to a well center.
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July 2023 by Ann LeJeune
Had mammogram. On time, friendly and comfortable experience. Very satisfied with my visit!
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July 2023 by Jill Anderson
All the staff was very caring, professional. Ascension Borgess PIPP is a little gem.
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July 2023 by Philip Wineland
I had blood work done and was treated very well!
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July 2023 by Michael Vickery
Excellent team! Super short wait time!
