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August 2025 by Dolores Brinker
Take the drive. It will be worth it. Went to the Drake store first. Shouldn’t have wasted the time. Went in to the Plainwell store and nothing but a positive experience. From beginning to end we were very pleased. Make sure you talk to Will. We couldn’t have asked for any better service. The Drake store lost out on a good sized sale.
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July 2025 by Scott Hale
Have been coming here now for a few years, the service is always outstanding dealing with William today was phenomenal. Very patient. He spent over an hour and a half on the phone with customer service to get me the best possible care he could. I strongly suggest going to this outlet store. William is the best shout out to Becca as well.
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July 2025 by Francisco Duran
My wife and I came into the Plainwell location due to so many issues dealing with unhelpful customer service representatives over the phone and other locations not being able to assist us with our service issues as well as with our insurance claim on our device. I am so happy we came to this location; they were able to assist us with everything, quickly and seamlessly, and resolved all of the issues we were having. We worked specifically with Becca and Will and from the moment we walked in they were so helpful and prompt at addressing our needs with kindness and clarity. I cannot say enough about the customer service at this location! I had gone a few months without a viable device and no one from customer support or other locations were able to fix what Becca and will did in less than an hour. They explained everything so well and were so patient with our many questions. I highly recommend coming in to see them with any of your AT & T needs!
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July 2025 by Danielle Palmer
I have been to this store a couple of times recently and William has helped me each time I have been in. He is efficient, knowledgeable, and very friendly. This was the easiest experience I’ve had getting a new phone, and I attribute most of that to him.
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July 2025 by Shannon Bedore
I had an amazing experience of customer service from Becca she answered so many questions patiently because the 1 thing I didn't want was to have another Verizon experience. Becca and Will have amazing customer service and I'm so glad I went there.
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July 2025 by Janene Fitzpatrick
I messed up my phone. Off I go to Plainwell, MI AT&T knowing William could make all well. He is the smartest kindness human being I've ever encountered. He made it look so easy to put my apps back on my screen etc. I certainly appreciate his support. He didn't scold me as another store manager did. I'm sticking with William. Thank you very much. Janene Fitzpatrick
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June 2025 by Logan Boss
Very helpful and smoothly helped me trade in my ancient phone of 10 years and get me up to speed on my new phone. Becca was so helpful and talked me through everything. She went above and beyond making a sale, I left feeling happy and informed on my new phone. Very pleased.
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June 2025 by laura pitts
Will was great! Interested, friendly, knowledgeable. He set up our new phone system like the pro that he is. I'd give him 10 stars and a raise! Thanks, Will!
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June 2025 by Cassie Paige
My experience was sick. Becca helped me look at new Ultra gear and a speaker coffee mug! Great service.
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June 2025 by Silent Kraken
Walked in to buy a new phone to replace my old one. Was told i couldn't buy a phone outright i could only finance one. Was told it has to go on my plan for a month then i could pay it off. Nope i wont do that. Completely ridiculous.
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June 2025 by Patty Tyre
Bailey was helpful!
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May 2025 by Xavier Root
Becca was my sales rep. Getting my number switched over from straight talk was quite a task that I didn’t expect. Becca handled it very promptly and professionally. I will spread the word to get a new phone from Becca! She needs a raise!
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May 2025 by Helyn Tompkins
William at AT&T in Plainwell is absolutely fantastic!!!!! He’s knowledgeable, friendly and extremely helpful. He’s my go to person from now on.
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May 2025 by Damon Gowens
Very knowledgeable and helpful. Definitely deserves a raise!
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May 2025 by Emmett Preuninger
Costumer service was great
