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January 2024 by Jerry Smith
We bought a mini van 3 years ago. Great vehicle. And the service
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December 2023 by Kaitlin Oakes
Paul and the rest of the team were so helpful! Paul treated me like a family member and got the job done. Highly recommend Koestner’s!
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September 2023 by Donald Lyon
I want to say thank you Paul and the service people for taking care of my wife's suv. Service was very good and cost was not bad for the time that they had the vehicle. Transmission is doing a lot better, fuel is now better. Thanks again. ?
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August 2023 by Paul Hamlin
Paul and his technicians are always friendly and perform repairs promptly and completely. Highly recommend this business.
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August 2023 by Hector Jimenez
Oil change today. I have been using Koestners service for decades now. Love them!
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June 2023 by Andrew Smith
These guys are personable and know their stuff, replaced my AC compressor and CV axle for a low price, using parts I provided. Another essential American mechanic shop that I would recommend to anyone instead of the big chain-store mechanics
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June 2023 by Emily “Island City Bish” CK
They are good people. The service department is straight forward and helpful . I appreciate the transparency
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January 2023 by John Martin
This is the best place to get your car care needs and maintenance for your vehicles. Everyone is so nice and friendly and paul in service is the best
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November 2022 by Alonzo DuPrie
Awesome place and great people and they won't rip you off
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October 2022 by Ryan Knox
If you're looking for the highest tech service, texts from salesmen, and a latte while you wait, I wouldn't recommend Jim Koestner's. If you're looking for good, honest, people that will fix your car, treat you well, and not overcharge you, then I'd definitely recommend Jim Koestner's.My first experience was an electrical issue on my Toyota Highlander Hybrid. Some local shops won't touch a hybrid, so you end up paying out the nose at the local Toyota dealer. Toyota charged me $300 to "diagnosis the problem," which ended up not even being correct. After the diagnosis, the Toyota dealer wanted $2400 to actually fix my car. A neighbor recommended Koestner's for a second quote, and they quoted $800 over the phone. Koestner's fixed the problem perfectly and even charged under the quote, charging me $600.You may think this review is over-the-top, but I am so thankful that businesses like Koestner's still exist. It's the type of business my dad would tell me go to, so listen to your inner dad and take your vehicle to Koestner's in Plainwell.
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July 2022 by Michael Smith
Thank you so much! My truck had a lifter issue a week before a camping trip we planned 6 months prior. Paul and the service department went above and beyond. They fixed my truck and saved the camping trip. The team at Koestner's is fair and honest. I highly recommend them.
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July 2022 by Stacey Smith
We love Koestners for all of our auto repair and maintenance!
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June 2022 by Amy Judd
I was blessed to be able to buy a used car from here a few years ago & it was such a great buy. I simply cannot say enough good things about the service department either. Very honest & so very reasonable. I trust them completely & you should too. Give them a try. You won't be sorry.
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May 2022 by Ashley Craine
Great service honest people only place I'll take my car to. Paul is so friendly and has excellent customer service skills
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May 2022 by Giselle Huang (Giselle Gmail)
Feb. 28th, 2019: Kyle and Jim are very patient, honest and reliable. They went above and beyond in helping us locating the right vehicle, answering questions, and preparing the car for us. It's hard to find such a good dealer that you feel you can trust them for their words. I would definitely recommend this dealership to friends and family.Nov. 12th, 2019: 8 months later, I wish I could give them TEN stars for their awesome customer service! They truly stand behind their cars!April of 2022: 3 years of knowing the existence of Jim Koestner Inc, I am still more than happy to give them ten stars! They are one of the most generous, effective and trustworthy dealers I’ve ever seen. Their car doesn’t just come with the car itself, it comes with their top-notch customer service!
