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November 2023 by Jason Balcuns
The staff is very cordial. But if you’re wanting the newest phone your SOL, they seem to not have the ability to keep phones in stock. Save yourself the trip and just go to the Drake Store. They have phones as a store should.
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November 2023 by Janice Junius
Savanna was totally Awesome taking care of my needs. Sold me an Awesome I phone 15. Ty for hiring this precious young lady
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October 2023 by Gamerkidfan1851
Customer sales reps are very helpful and friendly. Definitely recommend
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September 2023 by Scribe 69
Sometimes, someone goes out of their way to help you, and you realize there are still good folks in the workforce. Everyone at this store has always been helpful.But yesterday a girl named Savana went above and beyond. She was checking to see if she could get me a discount on the new phone I was getting. There was a problem getting the codes into the computer, so she called Customer Care for an assist. Customer Care did NOT assist her. Not even sure that dude could have helped himself into his own shoes. But Savana persisted, spending no less than an hour trying to help me out.Ultimately, Savana could not help. It was truly out of her hands. But she did her best, as we real people try to do, despite an uphill Corporate battle. For that, she deserves some recognition. Stop by and give her a shout.
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May 2023 by Sophie McComb
Amazing help. I've been wanting to upgrade my phone but I wasn't sure what I wanted. Lily and Baylie helped me out, they're fantastic!
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May 2023 by Alyson Wall
This T-Mobile is always helpful and has very kind and patient team members. Many people are quick to leave bad reviews but rarely do people take the time to express their gratitude for great service. So, thank you Mariela and the rest of the T-Mobile team for taking care of my family and always providing top-notch service!
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May 2023 by camryn hamlin
Great customer service and great atmosphere! Baylie and Lily are the best! If you happen to stop into the Plainwell T-Mobile ask for one of them!!
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April 2023 by Johannes Krämer
Probably the best phone store around Kalamazoo. I recently bought my new phone here and the service is great. The staff was very friendly and had a great technical knowledge. I didn't feel like they were just trying to make money but to actually get me the phone I wanted. The store is also clean and very organized, unlike other similar shops I've been to. I can only recommend this place!
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April 2023 by Dave T
I believe it was Lily who greeted and welcomed me for my first time in a T-Mobile store. It was such a friendly, and professional service I was provided. I came for questions on products, and I’m strongly considering my purchase in mind, thanks!!
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April 2023 by Gracey Smith
I had a great experience in this store and the employee Baylie was extremely helpful and had great customer service. Highly recommend this store.
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March 2023 by marneshe adams
My phone was broken and I knew I needed a new phone. I'm so glade I stop at this T-Mobile. The customer service was great! Ryan was great, he made everything so easy and simple. He even help me transfer my information from my old phone! Will be back again!
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February 2023 by Christ Toris
The customer service sucked they acted like they did not want to help. Had to go home and get on the phone for an hr w T-Mobile to fix the issue
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February 2023 by Kaikai V
Horrible wait time. Waited 40 minutes to hear that I cannot exchange a router out because I do not have the cardboard box it came in. I have had the router for over a year and they expect me to keep the cardboard box. Horrible system to go by.
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December 2022 by adam crash replogle racing
They were all awesome, Mike who help me was vary clear on everything. I would recommend your Plainwell store to everyone.
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November 2022 by Anthony VanVolkinburg
Forget about going into this store to buy a phone. They don’t have ANYTHING in stock and they’re super unhelpful. They’ll tell you you need to call the TMpbile customer service number for literally anything. The nail in the coffin for me was going there at 10:45 only to a locked door and a rude agent saying “sorry we had a late start today” like… you’re telling me all 6 of your employees called in late? I’m switching carriers.
