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December 2022 by Martha Hinson
Fast service, friendly staff. Ordering terminals are glitchy
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November 2022 by Tina Clara
I was at Plainwell Walgreens last Sunday but the on duty supervisor/manager and the other associates were too busy complaining about the store manager never coming out on the sales floor to help customers. So unprofessional.
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September 2022 by Google user
Just learning on how 2 order photos from phone. People were very helpful and patient with me!!!
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March 2022 by Phyllis Geurink
Just learning on how 2 order photos from phone. People were very helpful and patient with me!!!
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February 2022 by Sunshine E.
I've never had this much trouble with a pharmacy in my life!! It's ridiculous! I normally use Rite Aid in Allegan for my prescription, but I was given word in mid-January that my particular med they couldn't get for the next month and a half or so bc the distribution place they used was out of my med, so I had to find a different pharmacy for a short time. The drs office told me to call around to pharmacies to see which one used a different distributor and let them know and they'd send over my scripts (bc my insurance requires me to fill it every 2wks bc they won't pay for a full month at a time bc it's a controlled substance). I called Walgreens and spoke w the pharmacist and was told they can absolutely get it no problem and to go ahead and have the Dr send it over. The Dr did on a Tuesday and I was due to fill my script the following Monday (so they had almost a week)!!! Monday comes and I call to see if it's ready and ooops we forgot to order it and so we can't get it till Wednesday (2 days late)! And for people on controlled substances your Dr only gives you enough to get you thru till the night bf your script is due to refill, so you don't have anymore until you get your refill.......so their screw up left me in excruciating pain for 3 days. Then Wednesday comes and I call again to see if it's ready like they said it would be, and once again, nope we don't have it bc we had to wait till Walgreens corporate signed off so they could order it and it'll be yet another day onto Thursday w no regard for what I was going through! And finally Thursday night I got it, bit was weary of the next one to be filled in a week and halves time! So it gets closer to my next fill and an entire week before my script was due to be filled I called to remind them of the other issues and wanted to make sure it didn't happen again, and was told that they were going to order them that day so it would be ready the following Tuesday, great!! Today is Tuesday and I called to make sure it was ready and guess what???? It's not ready and they don't even have the med yet! They said they put in the order last Thursday and sent the order of to corporate for their approval and apparently corporate hasn't bothered to answer one way or another so the order couldn't proceed to get it in stock!!! Did anyone bother to call me and communicate any of this or think about the effects it would have on me, absolutely not!?! No one says anything to me, just like 2 wks ago unless I call. This is absolutely ridiculous that this keeps happening! There communication sucks! Their chain of command and that they have to send to corporate sucks! Corporate not giving responses even though they know no one can move forward without it and their disregard for clients/patients SUCKS! The fact that they know more than a week ahead of time about the script and still can't get their stuff together in time sucks! The fact that the pharmacist doesn't pay attention to orders and what's happening for the scripts their filling unless they get a million calls from the client sucks! The fact they randomly forget to bother ordering it, sucks, bc we depend on them to handle it! The fact that when this happens they have no practice in place and the pharmacist doesn't even know who or where to call to fix it, SUCKS! THEY'RE MESSING W PEOPLES LIVES AND HEALTH! WHAT IF I WAS DIABETIC AND COULD DIE WITHOUT IT, WOULD I MATTER THEN?!? OR IS IT JUST THAT IM A PAIN PATIENT AND THE SCRIPT IS FROM A PAIN CLINIC THAT IT GETS SHOVED ON THE BACK BURNER BC WE DONT MATTER?? AFTER ALL, EVERYONE THAT TAKES A PAIN MED OR CONTROLLED SUBSTANCES MUST JUST BE A DRUG SEEKER OR ADDICT, RIGHT? I MEAN, THATS HOW WE'RE VIEWED, RIGHT? SO WHATS IT MATTER THAT ITS MULTIPLE DAYS LATE THAT WE GET OUR MEDS! AND IT CANT BE THAT WE ARE DIAGNOSED W AN INSANELY PAINFUL ILLNESS AND ARE GRASPING AT STRAWS TO SURVIVE AND TRY TO FUNCTION EVEN A LITTLE BIT TO BE A MOTHER AND CARE FOR OUR KIDS OR ACTUALLY BE ABLE TO
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June 2021 by Jennifer Kieffer
I’m sick and in pain from an ear infection. I got the call that my script was ready so I got out of bed to head right to the Pharmacy. I get there and they’re freaking closed for lunch! Are you kidding me?!? How did someone scan my prescription as ready if there’s no one working? And why don’t they give their hours on their automated call if there close in the 1 o’clock hour?!? I’m perturbed that their system is not set up better for people who are sick. Ridiculous!
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November 2020 by Lisa McKinnon
So helpful and knowledgeable
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December 2019 by Tiff Arens
Great deals. Always clean. Associate's kind and friendly.
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November 2018 by Debbie Fish
I always get the best service every time I go in Walgreens.