-
November 2023 by Michael Sabourin
Left feeling like I got screwed. I wouldn't trust them with my vehicle. Charged $260.00 to diagnose my issue after insinuating if I bring it there they would look at it no charge (AAA discount). Charged $34.00/day for my car being in their lot while I made bought a new one, it wasn't there a week.Service: Vehicle Inspection
-
October 2023 by Paidfam Taz
I had a fantastic experience with Auto Lab Complete Car! The team of auto mechanics here is top-notch. They provided exceptional service, diagnosing and fixing the issue with my car quickly and efficiently. They were transparent about the costs, and I felt like they genuinely cared about getting my vehicle back on the road in the best possible condition. The staff was courteous, professional, and took the time to explain the repairs in a way that was easy to understand. I highly recommend Auto Lab Complete for all your automotive needs. They've earned my trust, and I'll be returning for any future car maintenance or repairs. Thank you, Auto Lab, for your outstanding service!
-
October 2023 by Myles Reid
Nobody wants to have car problems but the Auto Lab of Plymouth is best place to find the solutions. A1 customer service, the property is kept clean, and the mechanics are very efficient. I highly recommend this place and appreciate the work they’ve done for me
-
October 2023 by Aly Korin
Love this place, the only franchise I’d trust with my car. The Plymouth location does a great job and im overly satisfied. The manager is a really cool and respectful guy. Love the service here . Thank you
-
October 2023 by loren smith
I love this auto shop everyone was nice they did great work explained everything I needed to know about my vehicle I didn’t have to wait long for service and they were pretty quick I highly recommend coming here
-
October 2023 by Betty Barton
These guys are great! They took the time to find the clanking under my car and helped remedy the issue, which meant I had to return to another business to get it fixed.
-
September 2023 by Alec S.
I brought my car in on a Wednesday to get checked out for brakes, after about an hour or so they diagnosed the issue and ordered the parts. I dropped it off Friday night and they called me Saturday morning saying it was all set. A couple days later the manager messaged me and asked if everything was working well. Great customer service and will definitely be using them in the future for repairs.
-
September 2023 by Nicole Schram
I would give zero starts if google allowed it. There is a reason that I was able to get in for a diagnostic and repair same day when all other shops were booked out two weeks. The man who works the front desk was very rude and abrupt when i called. When I walked in, he was on the phone and did not even look up to acknowledge me for quite some time, choosing to stare at his computer instead as he talked. Every interaction he had with me, and the other people I observed was treated like we were inconveniencing him.He said they needed to replace the bolts that held the part. We sat around waiting all afternoon for a call that never came. I became concerned that it was getting late in the day and so I called him and it was done. Who knows how long I would have waited if I hadn't chose to call him. When I picked it up, he didn't tell me that it wasn't in their parking lot. I wandered around in the 90' heat searching for it, eventually finding it on the side of the building out of sight. When i got home, my boyfriend checked and they didn't even repair the bolts that they initially said they would replace (and billed for a repair). I went home with the ones I came in with. Its not worth coming here. Bad service all around. I would wait for some of the reputable shops in the area if you are able to.
-
July 2023 by Adam B.
Overall good experience. They were able to diagnose and repair my car within one day and were up front about pricing. The only reason why it's not a 5/5 is because I was halfway home when I realized that the check-engine was still on and hadn't been cleared. I was able to get the car back in and out in a reasonable amount of time.
-
July 2023 by Luciano Williams
I've been going here a few times in the last year. The owner is pleasant to work with and they can get you in and out quickly. Scheduling is also really easy.
-
July 2023 by ahsan physic
I've been going here a few times in the last year. The owner is pleasant to work with and they can get you in and out quickly. Scheduling is also really easy.
-
July 2023 by Sarah Rayburn
Did a great job fixing my ac, and we're very reasonable with the price. Kept me informed every step of the way! Even text a couple days later to make sure everything was running smoothly. Highly recommend!!!
-
June 2023 by Bashayer Alhanini
I wish google let me put less than one star. DO NOT GO there.I went last month because my AC was not working, they checked right away and they said a rubber tiny piece needs to be replaced and asked for over $300. I paid because who wants to drive with no AC. BTW, the piece they changed costs 0.10. I paid over 300 dollars for a piece that costs 10 cents. I went today because the AC only worked for couple of weeks. They checked it and told me " oh, the condenser needs to be replaced and I need to pay $699. So basically to fix an AC there you need to pay $1000 because they don't know how to diagnose issues.DO NOT TAKE YOUR CAR to AUTo -LAB.Service: Air conditioning
-
June 2023 by Safaa S
I paid for service that was not needed. They should offer if it doesn’t fix the issue to at least troubleshoot or best help the customer. Will never go back to them
-
April 2023 by Kevin C.
Marc was very nice and helpful. I stopped in on my way to work just to see if they could get me in any time soon. They got me in and out the same day. He did exactly what I asked and the price was exactly where he said it would be. Can't ask for more then that. I would not hesitate to bring my vehicle back and highly recommend them to anyone looking. Thank You!!!
