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August 2020 by Steph S
Reserved a moving van online a few weeks prior to our move and when we got there they said they don’t have vans.. ok so they should have alerted us plenty of time ahead so we could make reservations elsewhere! So we ended up having to get their truck which is bigger and harder to drive than a van plus the inside was not cleaned and the guy was really rude about it and told my husband “well you put your feet there so what’s the big deal” the big deal is that this is during covid now and they should have wiped things down like the steering wheel, seats and such. They had trash in the door part as well. They also didn’t wear masks inside. The truck front bumper was tilted inward too hitting the tire so they bent it upward so it would no longer hit the tire. They should not have rented that one as it’s unsafe. They should have gave us a diff one so they can fix the issues properly. Don’t go to this place they are rude, more likely won’t have what you rented and are dirty!
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July 2020 by Rob Olszewski
I reserved a truck online, when I got there they walked around for 15 minutes telling me they would be right with me. After that they came and told me there was no truck for me and the 2 trucks they had were not leaving until 2pm. There was another lady behind me who will not be getting a truck aswell.
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July 2019 by Beatriz Fiuza
Worst service ever!! Do not rent from this place!!! Beware!!!
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October 2018 by Lillian EASTERLY-SMITH
0 Stars... I cannot believe the experience we have had with this company overall (National). We will NEVER use Budget Truck Rental again & we are encouraging everyone to NOT use them either. 1. we were given an old truck and trailer to drive from MI to FL (not in good shape). 2. flat tire on the trailer in OH delayed our journey 5 hours.. YES.. 5 hours!!! Now.. I am getting a bill for $675 for the road side service. 3. charges that we did not incur for tolls are showing up on our credit card from Budget (tolls in AZ and NY) - we drove from MI to FL - no toll roads at all! 4. after calling to negotiate and find a win-win solution and resolution of the $675 and tolls, we get an $80 inconvenience credit.. WOW.. so generous... Our recommendation is for you to seek out another company and avoid Budget Truck Rentals.
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June 2018 by M Connell
DO NOT..rent from this location.This is not a budget truck rental, budget just leases space. They called 45 min before I was scheduled to pick up and said no truck available... Reserve from the Livonia location they were great...
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October 2016 by Danielle Strouse
Way more expensive than what was shown online.