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September 2023 by Shelly T.
absolutely DO NOT BUY FROM THIS DEALERSHIP. Lafontain Plymouth and Highland are dishonest and will sell you a shit car with a smile on their face.
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July 2023 by F H.
Worst website ever. Trying to research vehicles and it is pretty much impossible on their website. If I can't get basic information on their website why would I go to this dealership? Is this an indication of their customer service? Bubbles for "live chat"etc. continually fill your screen to the point where you have a hard time reading the information about the vehicle.
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July 2023 by Keith S.
I wish there was a minus 5 stars for this dealership. My sales person was excellent, and in no way whatsoever does this review the reflect upon him. Unfortunately the finance department are rip offs. I was given a set price for my our lease and that was not what was the price on contract. All the finance person did was thrown the paperwork at my wife and did not explain anything. This is a tactic that finance uses when they are bumping the rate, and it's totally unethical, and actually very common. Unfortunately my wife did not relieve this was going on. It's to bad the crocks of LaFontaine bought this dealership. When it was Lou Laliche it was ethical, and would always get a straight up deal. Again, I encourage anyone that doesn't want to rip off not to go to this dealership. All these 5 star reviews are mess of naïve people that don't realize that they are being RIIPED OFF. GM needs to investigate what this dealership is doing to their customers, and it's again unethical.
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July 2023 by Deedee W.
The staff is amazing I highly recommend Ben Budnik if you're in the market for a car or truck
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July 2023 by Autumn D.
I just purchased a new vehicle and Ben Budnik was more than helpful. The car that I wanted was still in transit and he provided me with frequent updates as well as answering my questions in a timely manner. After I got my new car home I realize that there were a few small marks on the ceiling (looked like from someone's hand) and I asked Ben about it. He responded very quickly even though the dealership was not open and was able to have me bring in the car the next day to have them cleaned up. Buying a new car is never a smooth process in my opinion but Ben did everything to make sure that I was confident with my purchase and getting the vehicle that I wanted. I would definitely recommend asking for Ben when going to look for your new vehicle!
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July 2023 by Google user
Ask for Carly Clark as your service advisor she makes sure you keep informed and goes over what was serviced
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June 2023 by Jonah S.
The fellas, Matthew and Zach, helped me in a major jam when Ford had actually left me with my keys locked in the car after hours, after accepting payment, and me stranded 30 minutes from home. Phone dead, car in charger, these fellas got me set up and helped out. True gentleman - and needless to say I would go back there to switch up my car.
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June 2023 by M Mcconnell
Ask for Carly Clark as your service advisor she makes sure you keep informed and goes over what was serviced
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May 2023 by Martin W.
Had a great and wonderful buying experience With Matt @ Used cars he makes it happen
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March 2023 by Troy M.
We purchased a new 2023 Tahoe from Lou LaRiche and since we drove it off the lot, there has been consistent and persistent electrical and audio issues. We have taken it back several times and each time they claim it is fixed but within the 2 mile drive home we notice it is not fixed. They do not have courtesy or demo cars for us to use so we are without our new SUV for days at a time (in the snow and ice) while they "diagnose and fix it" although it has not been fixed. It has been a very frustrating experience and we are left feeling that we either were sold a lemon or the service department is incompetent or dishonest.
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August 2022 by P P.
They are terrible at service and diagnosis, not to mention a bunch of time wasters... they kept a vehicle that supposedly was perfectly OK for a week and returned it on empty. I feel taken advantage of. They cost me $500 for a rental for something that should have been done immediately before keeping a vehicle for a week. The girl in their service department is incompetent and is a time and money waster. Get a job in your own wheelhouse sweaty; repeating the incompetence of your staff is not your job! You should actually know when they are full of shi# and make sure you never keep a vehicle thats got "nothing" wrong with it for a week, you're gonna be hearing from GM and my lawyer...
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June 2019 by Ron Goolsby
Tried servicing my Corvette with them twice. Not helpful either time.
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November 2018 by Karen McClure
Very clean, friendly & expedient service dept. Very nice waiting room, snacks & beverages provided for all.
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May 2018 by Shawn Cradit
Lou Larich is the best