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April 2024 by Michael Sprague
They used to have good workers and I loved going there. Now it’s all bad makes me very mad ?
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March 2024 by Ken Mchugh
Good sub sandwiches
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March 2024 by Matthew Rushlow
Staff were very friendly. Food quality was subpar. I did notice that they surface clean. But they are in need of a deep clean. Nooks and crannies, corners on the floors, sticky floors, look up and dust.
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March 2024 by Monica “Monkey” D
So we order from here a lot because our child loves the hook and ladder. But, the other day when we ordered our usual (we always get this chicken parm meatball sub every time since it came out) it looked like this and it smelled burnt and it was horrible. We are usually able to put them in the fridge overnight and eat them the next day but this time it was so hard you could hurt someone with it no joke.I'm very disappointed and I don't understand how whoever made it didn't see how burnt the ends were plus the inside.
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February 2024 by Natalia Demray
Great sandwich and wonderful staff!
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February 2024 by Nicole DelBel
I had it today, and within hours I was puking, my brains out. I don’t wanna rip on them but this is not what I usually get from them! Please make sure you check your food and dates when they are bad because something was for sure bad this time!
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January 2024 by Gerri McIntosh
Although I enjoy the Hook and Ladder, I will be going back to another location. One employee who was wiping down tables, went directly to handling food. Nose and mouth piercings a big turn off. Who knows what he was handling, should have changed his gloves
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January 2024 by Ryan
Steamed sandwiches ughhhhh ?
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December 2023 by J Ross
Well, we won't be ordering there again. Five ordered subs, the 2 that got a sub without mayo were pleased. The other 3 who didn't omit the mayo, our meat was swimming in mayo. When I went to bite into my sub everything slid out of the sub. I have never seen or tasted so much mayo. None of us got our pickles we ordered.
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November 2023 by Rick Trammell
This place is disgusting. From the kid with the nasty nose piercing to the dirty bathrooms. The food had a sour taste to it and when I brought it back I could hear the kids laughing. I said kids because adults don't do that to people's food. I heard the manager say you need to stop doing that as if it's happened numerous times.Use to be a nice lunch spot. Not anymore. Stay away.
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November 2023 by Angela Perkins
Very rude red head female needs to learn customer service and how to handle orders doesn’t know what she is doing yelling in front of customers how embarrassing for your
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October 2023 by Moon
I specifically asked for no bacon on my turkey bacon ranch sandwich. i asked if there was no bacon on here and she goes "oh my mistake" (takes it off) i then say can you please add the ranch and she puts MAYO on my sandwich. what in the world???
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October 2023 by Alexandra
I specifically asked for no bacon on my turkey bacon ranch sandwich. i asked if there was no bacon on here and she goes "oh my mistake" (takes it off) i then say can you please add the ranch and she puts MAYO on my sandwich. what in the world???
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September 2023 by Joshua Davidson
Never been one to review but after the terrible experience with the food and the customer service I had to. Ordered online only to have the subs swimming in sauce, not toasted, and smashed. It looked like someone had pranked me. For nearly 30 bucks I would stay far!! I will never come here again. Definitely telling everyone as well. It's gross here and I should have known how dirty the place was when I came to pick it up, no gloves on the staff, and who knows what.Management wasn't any better. Rather than give a refund they kept making excuses and were extremely rude. Keep telling us it was our fault for ordering. I've never heard this in my life. Then said the only thing they could do was make the food again. I'm sorry but after this experience, it's not worth the time or effort. Now I'm out for 30 bucks and dinner but as Management did it was my fault for ordering food from them. Asked to speak to someone that could do something and was told no.Moral of the story: go to subway or anywhere else where customer service is a priority and you don't get yelled at by Management for ordering their food.
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July 2023 by Samir Rawashdeh
Bring back the hot sauce selection. For me, the whole point of this place was to dine in and experiment with new hot sauces. The hot sauce shelf is gone, apparently to save cost. They offer small packets but that's not the same. For me it's just another hot subs shop now, and there are many of those.
