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September 2023 by Scott Watson
Excellent service
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August 2023 by Lorelei H.
I have been upset for quite a long time with Kroger because they don't carry Michigan potatoes. I'm not sure why since they are a far better tasting potato than any of the others. But I just kept quiet about it. Now, they have substituted Pioneer sugar for their brand of sugar. I have no objections to Kroger providing their brands of products, as a matter of fact, they are very good for the most part. But why do they have to remove the Michigan brand of sugar to put theirs in? It's definitely not for the reason that they don't have the room, the shelf had tons of the Kroger brand sugar on there. There was room for one or two more brands. Kroger makes a lot of money in Michigan. This is a heck of a way to show appreciation! Kroger is ANTI-MICHIGAN! They are ingrates and should be ashamed!
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April 2023 by Kat O.
A big thank you to Linda in floral dept who took pity on a mom who forgot to order a corsage for the daddy daughter dance. Thank you for your help and generosity!
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March 2022 by Sheila S.
For 6 months I have experienced bad service, long lines, no open check-out lanes for a cashier and a bagger. It wasn't always this way. But it is impossible to shop there any longer. I cannot go through a u-scan line with a full cart of groceries? I cannot recommend going there except for 1 or 2 items and be prepared, you will wait in a long line. Staff are so over whelmed that they are not helpful, this used to be different. Trader Joes is still functioning well. Why is that? Better pay and caring attitudes toward staff? That will be my go to until change happens.
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January 2022 by Jane S.
If I could give Zero stars I would! Kroger's customer service is rapidly circling the drain! This afternoon I bought gas at their fuel station #670. I was paying with a gift card. I was directed at the pump to see the cashier, so I went. She informed me that I couldn't use a gift card at the pump, I had to go to the cashier, I told her I was not aware of that as I received it for Christmas. I have no idea where the next comment came from, but here it was, and I am quoting: "what's with the shitty attitude?" I think I stood there looking at her for a moment because I couldn't believe what Debbie (her name tag) had just said to me. I looked at her and replied, "you're the one with a shitty attitude". Nope "you walked up here with a shitty attitude" she replied. At that I informed her she did not need to be working for Kroger, she had no customer service skills to speak of, and she could obviously care less. At that I told her I didn't know what her issue was, maybe it was because she was stuck in a box all day, but that she just needed to breathe. She could have cared less. Probably knows how desperate Kroger is for help and she won't be termed and could speak to customers any way she pleased. No pint in going to the store manager, good luck finding one! The customer service counter frequently has the closed sign on the desk. There is no customer service at Kroger, and they don't care. It was convenient to shop there and use them for the gas discount, but no more. Not that they care. Not worth it to shop there anymore anyway, the store shelves are always bare. Went down the road to Meijer's where the shelves were full. Think I'll shop there from now on and use their gas. I expect no reply from Kroger because they simply could care less.
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January 2022 by Art Zylka
Went to Plymouth Kroger today, first time in two years. lines all the way to the back of store. everyone just shaking their heads in disbelief. it will be another two years before I go again. Way to go Kroger,, Pay your people enough to make them show up to work.
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December 2021 by DeDe Hearst
terrible quality in the seafood section for snow crablegs to the point my online order had to be returned along with not getting my full order of 3 lbs. I received 1 lb and charged with much hassle for a refund. Still waiting. corporate will be notified and I'll no longer shop at this location. Customer service, Amy was rude and unprofessional. I stood in line for over 1 hour to not be refunded my full amount of the purchase due to it was filled on-line for pickup and I didn't have a paper receipt but they could clearly see what I was charged on the app. I'm waiting on a respond from corporate and the charges to my bank. everything is pending.
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November 2021 by Corie J.
Despite the stocking issues, I deal with it because of the convenient location, or the lack of cashiers and long lines, that's not even my main issue with this store, it's the management Luis is a rude, terrible manager , he zips around and looks busy but isn't good at customer service at allEvery time I need something he is incredibly rude Then had the nerve to try to lecture me tonight about kindness when he couldn't even give me a fillet in quarters? Like four mor quarters would have made a difference when the store constantly was having an inflow of traffic, so I went across the parking lot to the health food store and low and behold they gave me 6 dollars in quarters, and I know whenever someone give you a issue and tells you about your self yall say good riddance so the feelings mutual myMoney can go else where
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October 2021 by Jeff Myers
Worst run store in all the Kroger chain
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September 2021 by Jason B.
Two lines are open. The store isn't overwhelming busy, but the managers refuse to open more lines. 30 minutes to wait for a small amount of groceries is ridiculous.
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November 2020 by Melissa Shaft
Love this krogers shop here all the time the floral & balloons department is Amazing the ppls who work here Epic!!!!
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May 2020 by Stephen Legg
Issue with one worker and with management for not handling Jeri's poor attitude and horrible customer interaction. (Notice I used "interaction" and not "service"--she has no "service"). Chose to use the self-scan this morning instead of cashier. Too long of lines to wait. I had picked up an item because it was severely low price on shelf tag. When I went to scan myself out, Jeri was talking with another worker about how no one wants to be there, how she would quit...on and o
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May 2020 by Lindsey Berryman
This is a HUGE thank you to the amazing Rachel (manager) and Kismete (curbside employee) for their friendly and helpful attitudes during this extremely stressful time! They both went above and beyond what was asked of them and the result truly made my day. I can't say enough how much I appreciate their efforts. I hope they get the recognition they deserve!
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February 2020 by Sandra Bullock
Always order Kroger cakes with “whippey cream frosting “ for all our birthday parties. They also do an excellent job decorating their cakes.
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October 2019 by Ulyana Li
Very good shop. A good selection of products and most importantly, always high quality. thank you very much
