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February 2024 by Mark Lee
Would give 0 if I could. Can't stop a transaction that is pending that I didn't make. Go bank somewhere else this company and their fraud dept. Can't protect your money.
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January 2024 by Kenneth Middling
Very friendly and helpful and very knowledgeable personality and I really appreciate the kind of people that work there
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October 2023 by Rebecca Murray
This is an excellent business, I spoke with many people from Lake Trust and everyone is helpful and polite!!!
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August 2023 by James K
The staff is friendly, courteous and helpful. They really do make you feel special. The ATM outside was not working, so I had to go inside to make a W/D. The staff inside was great.
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July 2023 by matt gabrielson
I had a great loan officer that I dealt with but the underwriters for Lake Trust are on another level. I sold my house and paid off a loan with great credit. The underwriters wanted receipts plus more and still said my DTI was to high. After all this came off made no sense. I went to another credit union and was approved in a few hours. I was shocked and told them what i went through with lake trust. She said thats odd and makes no sense. I got a better rate and also better terms. I currently have a boat loan through them that i am never late on. Guess this company does not want more business with current customers. The loan officers are always coming up with excuses as to why their underwriters are denying everyone but at the end of the day, this will be the next instution to close.
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July 2023 by T A
This is the worst excuse for a "bank" location that I've ever heard of. A "bank" that doesn't handle cash, no coin return, its got me wondering like.."can you explain to me exactly what it is that you do here?"
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March 2023 by Gretchen L
Adding someone to an existing account took 60 minutes and 4 staff & a phone call to central branch/IT Dept.VERY FRUSTRATING!!! Not a nice way to spend your day!
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September 2022 by Barry Bridges
My Ford dealer got me a great deal on a used car loan with LTCU. Was very very happy. THEN...the mail, email, calls, spam etc started. This bank sells your contact information. I called one company that said they could save me up to $500 a year on car insurance over State farm. I was happy. I called and They put me on hold for 15 minutes, then came back with a quote that was $1,200 more per year than I was currently paying. I asked him why they sent the flyer and they said it was Lake trust credit Union's fault. At least once a week I get mail that's either for cheaper car insurance or wanting to extend my auto warranty. So be warned.
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April 2022 by Bill's Harley
Unfortunately I gave this 4 stars. Reason was it took what I thought too long to know the who what and where. But good news was a very helpful person Leah was very patient with me setting up my account.
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March 2022 by James Browning
Have been trying to speak to some one, got a message for a call back been waiting three hours today and over two hours yesterday, this is unacceptable.
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March 2022 by Ainsley Florence
very good bank.
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March 2021 by Ryan Basherian
ATM locked me out twice in one day due to saying my same pin I’ve always used wasn’t correct. Hours are very inconvenient, getting a max money out of the ATM increased is like pulling teeth.
