-
September 2023 by Tamara Brasfield
Kathleen Mulcahy was amazing to deal with for my car loan. She was very informative, quick with follow-up and very friendly. Plus, the credit union has great interest rates in comparison to other banks.
-
August 2023 by Kristi Bicy
Dean is amazing.Front receptionist is amazing (Plymouth Location)I relocated from Lansing and figured this CU would be similar to MSUFCU in the Greater Lansing area. This place is pretty outdated as a whole. My Zelle didn’t work. The wire transfer wasn’t set up correctly which led to multiple overdraft fees that I had to fight to have returned. The ATM ate my old card, then after wouldn’t accept my new MSUFCU debit card because the card numbers aren’t written on the front (fraud prevention). After I pay my loan off with MECU, I will not be banking with them.
-
July 2023 by Shane Haynes
Fast, Friendly service. Made getting my used car loan a breeze. Lindsey in the Loan Department was very friendly and was able to answer all my questions.
-
July 2023 by ShaTarra Reed
Hank was simply amazing! So happy to be apart of the MECU family. ❤️
-
June 2023 by Selena Omogbai
The member services team is hit or miss. They are either too busy and are short with you or they are extremely helpful. Today I got the one who couldn't be bothered and needed to get her task done. The tellers are always great!!
-
April 2023 by Derek G.
They will let you take money out of there ATM for a fee but won't exchange the small bills they give for larger bills unless you have an account.
-
April 2023 by Beth Andersen
For the 2nd time in 3 months, I had to avail myself of the tech support staff of MECU. Victoria was outstanding! She was so patient as we worked through my concerns. She ascertained that there was a problem qt MECU's end. She promised to call me back the next day to make sure all issues were resolved. She called at the promised time and all issues were indeed corrected. Incredible service!
-
March 2023 by Eric Hebel
Kelly Borowski was such a great partner during our recent car purchase. He was professional, genuine, just so pleasant! Great Job Kelly, much thanks!
-
March 2023 by Greg Stille
I'm a member of another Credit Union in Michigan. Stopped by MECU today to make a small withdrawal from my Credit Union account the ATM and MECU charged me a $3.00 "convenience fee" (which I found quite inconvenient, in fact).I guess the days of CUs looking out for one another and not charging each other's customers BS ATM fees are gone.
-
February 2023 by Jenny Harvey
Jackie at the Plymouth branch was amazingly helpful in processing my auto loan! She was efficient and extremely kind throughout my first auto loan experience. MECU is the place to go when getting a loan for a car!
-
February 2023 by Brian P
Edit: I am revising this after receiving a call back from Casey at the credit union. She made the situation right and reversed the fee I was charged as a courtesy since my mistake obviously wasn't a regular occurrence on my account. This is the type of service that I had previously come to expect.Giving two stars only because their auto loan rates are good. I'm closing my account because of their high fees and inflexibility in waiving them though. I accidentally made a withdrawal from my savings account instead of my checking, which would have left my savings overdrawn by $30. As a result, the withdrawal was denied and I was charged a $30 NSF fee. I called asking for a courtesy refund on the fee, which they denied because they have a policy of only one courtesy refund per lifetime. I've been a member here for 15 years and haven't asked for a refund of a few in years. Chase Bank and Citizens are more flexible, understanding, and human than this credit union is when it comes to a customer mistake.
-
February 2023 by peanut m
Completely rude and horrible service! I created a joint account with my fiancee and I am treated differently when I conduct business without my Caucasian partner. These people whisper right in front of me while I am at the window and create issues when I am just trying to cash a check. This is how they treat customers? I will be complaining and reporting this facility. Avoid this bank like the plague. They also have multiple complaints like mine so beware. Zero stars! These people should be ashamed of themselves.
-
February 2023 by Lori Revord
Lisa Kania made my experience exceptional. I don't live in Michigan anymore but still have an active savings account with the bank. I called the 800 number a couple of months ago to try and open a checking and get a debit card. The associate was so rude I gave up. When I recently got my statement I called the branch and got Lisa. Lisa went above and beyond to get my request handled in a prompt fashion, she even called back the next day to tell me everything went through and I would be receiving my checks and debit card in the mail. Thanks Lisa!!!
-
December 2022 by W M
I applied for a car loan with MECU as I had a good experience with my first car loan. I had a difficult experience with the dealership the whole time, but working with Lynn and Lisa at the Macomb office was seamless. I appreciated their candor, patience, and positive attitudes. I’m happy to be a member.
-
December 2022 by Casey Warner
Lisa at the Ann Arbor branch is absolutely amazing. She helped me find a sister branch while I was out of town that I could use and even stayed on the phone with me the whole time to make sure that they were able to help me. I cannot begin to thank Lisa and the Michigan educational credit union for their phenomenal customer service.
