-
December 2023 by OuterStryke
The co-owner Oli is exceptionally friendly, with trustworthy energy. Took care of my coupon oil change and tire rotation with no problems.Also gave me a free car inspection and advised me on what parts should be repaired and what could wait.I will be back!
-
December 2023 by edward s
Had my 1995 ford f250 done At nicks around Thanksgiving they were great and Amazing customer service, there automotive work is 5 star and there prices are very reasonable I will be going back to them shortly for more work on my truck . Thank you guys !!
-
November 2023 by Carlie Peters
I cannot even begin to explain the experience we just had with Nick's. I should have read the negative reviews to see what kind of people they truly were before going in. All started out great. We were looking to purchase a truck with "rear end noise" and brought it in for an inspection prior to purchase asking for them to check and see if the noise was a differential or bearing issue. When we returned, we were told they couldn't fully look because they couldn't find the tire key...which was right in the glovebox and I found it in .5 seconds... we then had them look and Steve came back in and said "Great News! It's a bearing issue (repair est. $850) and we can replace the axle, not a differential issue (repair est. $2400)." With this knowledge, and an inspection report stating the differentials "passed", we went ahead and purchased the truck, and brought it back to them the next morning to make the repairs we discussed previously.This is when things got strange. We got a call late in the day that the parts were fixed but the rear end was still making noise and it WAS in fact the differential that needed replacement, adding an additional few thousand dollars to our bill. Since we only bought the vehicle because we were told this was NOT the issue, we were very disappointed. (They kept back peddling saying they didn't tell us that it wasn't the issue.. although 3 of us heard the same thing...and that the inspection report was for "visual inspection" even though it wasn't and the report specifically says to check the differentials for the cause of rear end noise) We were told they couldn't get us a quote until Monday, so Monday we got a call that it would be an additional $2600 fix, but they'd give us a break at $2200, and include a free axle for the other side of the truck, which was not reported as needing replacement, so my husband asked if they would consider just taking the price of the axle they already replaced off and not give us the free additional same part we don't need. Keep in mind we are on a budget and thought repairs would total $1400 from their inspection, and now are being told we will be at $3600 even with a "break". This is when all hell broke lose and we saw their true colors. Steve flipped a switch and went off on my husband saying they didn't trust us, they didn't think we would pay them, that we're "asking for too much?", and swore at him. We just asked a question and had no intention or thought of going elsewhere with the job until this happened. They would not allow us to speak to Marty (who we had gotten along with great the day before), or give us his number to clear the air as to what the heck just happened. They said we could no longer pay with cards or check and could only pay cash because we seemed like the kind of people who wouldn't pay them (like what?? because we asked a question?) After trying to reason with them and say we're confused and have no idea why they feel this way or what just switched to make them treat us this way, we no longer trusted them having our truck in their possession, so our FIL went to pick up the truck and sure enough, they refused to let him pay by debit, credit, or check, and we had to go to the bank and get cash because they didn't trust US after THEY made a mistake. It was then that we noticed a review from 3 months ago stating their experience after the shop made a mistake...seems like a similar experience to ours. Everyone makes mistakes, but this was unlike anything we have ever experienced. There is so much more, but please just AVOID THIS PLACE AT ALL COSTS.
-
October 2023 by Eze Akabogu
Knowledgeable and great staff that genuinely care for your car. They take time to explain your car problems and what it needs to be safely back on the road
-
September 2023 by Sara Wright
Owner’s father who also owns Pilgrim Auto, got physical with my father in law when he went to go pick up our vehicle. PHYSICAL!?! What a world we live in for an owner of a company to get physical with his customers. Company made a mistake with our vehicle and when they were done fixing their mistake, they tried holding our keys for ransom unless we paid for the work. Commutation is poor between other shop (Pilgrim Auto) , owners father is violent and should be in anger management classes. Police got involved in both situations in trying to get our vehicle back. Do not go here unless you want to leave with a black eye and an empty bank account.Service: Engine repair
-
May 2023 by Google user
Nick’s is my favorite mechanic for a lot of reasons; they are quick, they have excellent mechanics, they never try to sell me something I don’t need but will tell me what I did need and respect my budget at the same time, and finally, and most importantly, excellent customer service. I had to drop my car off as they closed last night and they were able to get it back on the road in one day. But the customer service didn’t end there. I arrived just before close and forgot my phone inside, which I didn’t realize until I got home. Steve took the time to drive to my home to make sure I got my phone! Now that is going above and beyond. I can’t recommend Nick’s enough.
-
May 2023 by David Kramer
Nick’s is my favorite mechanic for a lot of reasons; they are quick, they have excellent mechanics, they never try to sell me something I don’t need but will tell me what I did need and respect my budget at the same time, and finally, and most importantly, excellent customer service.I had to drop my car off as they closed last night and they were able to get it back on the road in one day. But the customer service didn’t end there. I arrived just before close and forgot my phone inside, which I didn’t realize until I got home. Steve took the time to drive to my home to make sure I got my phone! Now that is going above and beyond. I can’t recommend Nick’s enough.Service: General repairs & maintenance
-
April 2023 by Juliana Strong
Definitely the best auto shop I’ve ever been too. Had my car at “mechanic one” off joy road, they were treating me like absolute garbage. Had my car towed to nicks auto and they took wonderful care of me. Got the repairs done for less than half of what mechanic one was telling me. They treated me with respect and didn’t act like I was stupid because of my lack of knowledge about cars. They did my repair in less than two days and kept me updated along the way. They understood my financial situation and didn’t give me a hard time when I asked to go with an aftermarket part. Normally taking my car in for repairs makes me insanely anxious, not knowing if I’m being price gouged, feeling like I’m being talked down too. But not at nicks. I will be definitely coming back and recommending to my friends and family. Thank you Nick!!
-
September 2022 by Ralph Hartsoe
Quick help with replacing tire that was a flat and had bad damage, on my friends car. Steve very helpful and they neatly put away the spare and jack, etc in the trunk that we'd had to get all out to drive vehicle there. Very pleased.Service: Tires
-
June 2022 by Tara Campbell
Went here to get a flat tire fixed a few weeks ago. They were quick and honest. They also texted me to make sure everything was going ok with the car, which was nice!
-
June 2022 by David Dickerson
I've been coming back to this shop for several years now for repairs and maintenance. The owner is just an honest and a good guy. Highly recommended.
-
February 2022 by Jeff Weinberg
Always a great experience taking my cars to Nick's auto repair. They quickly repaired my flat tire and as always, went the extra mile in the service. I thought I was going to have to put my spare tire back underneath the bed of my truck Was happy to see that they took the extra step to put the spare back up for me. I can always trust what they are recommending as steps to repair. Thanks!Service: Tires
-
February 2022 by Todd Dee
Pilgrim Auto down the street did a great job at installing my alternator and they always do a great job with everything else. Something was drawing power from the battery when the car was off and pilgrim set me down the street to Nick's Auto to diagnose the problem. Not only did they diagnose the problem which was a defective alternator, they put a brand new one in and only charged me $55 for labor. These two auto shops are owned by family members and they do favors for each other. They are honest, and now both Pilgrim and Nick's Auto have a customer for life.Service: Electrical
-
November 2021 by John Shafer
Steve and the guys at Nicks helped me in a very tough situation! I am from out of state and my son is a student in Ann Arbor. His car was in bad shape and we needed help. They walked me through every decision on the phone and helped us out with shaving some $ off the final total. Honest good people! I would highly recommend them to anyone!Services: Engine repair
-
September 2021 by Joshua Wierzbicki
Was on way from Royal Oak to Ann Arbor when my car decided to act up. Pulled off the road and couldn’t get beyond first gear. Called up Nick’s Auto to see how long it would be if I had my car towed there and they said the next day.Well the towing company dropped my car off at the wrong mechanic and Nicks Auto was incredible by going around to their neighbors to look for my car as the tow company said they dropped it off.Fast forward and they felt confident in their suggestion for repair so we moved forward. Unfortunately, there was more damage than initially thought (which they were honest about from the get go). While I wasn’t willing to put more money into repairs, Nick’s Auto definitely went beyond regular service.Great place. Great team and incredibly knowledgeable. Made the entire decision process easy and gave multiple options on what’s next. They do cost a little more than other mechanics but their knowledge and expertise is top notch and well worth the added price.Even though I don’t live in the area, I would easily recommend them and even think about taking my own car to them for repairs.
