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February 2024 by Heather's complete lack of chill
I brought my Omega watch in to be serviced around Christmas- it was running around 30 seconds slow, but there wasn't anything else wrong with it, so I was hoping a clean and service would fix it. It did- for a little while. I noticed that now and then, the second hand would 'stick' when I first put it on. But just a little hesitation, right at the start, like the hands of the watch were catching on something. Then it got worse, and worse. At first I could tap the crystal and it would get the hands moving again, but then it just stopped period, and now it doesn't run at all. I can hear the mechanism moving, but the hands are frozen, though I don't know if that has damaged the movement. I should say I haven't contacted the shop to look at it. I'm sure they would, but I'm scared to give it to them, since it was working when I gave it to them the first time but is now broken. I love this watch and I don't want to risk anything worse happening to it, so I'm paying for another full service, this time from Omega (like I should have in the first place). I'd rather pay again than take the risk. The owner seems very nice but I would advise anyone thinking about taking a watch here to just send it to the manufacturer to repair it (if possible).
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January 2024 by moe malik
Great local friendly place & super happy of the outcome of my Seiko Coutura Repair. Also reasonably prices & I highly recommend.
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December 2023 by Adam Douglas
On Time Watches is definitely the best at what they do. I took my Rolex in for some repairs and polishing and was greeted with great customer service as well as great prices. If you need any work done on your watches I would definitely recommend you to come here. All the work is done swiftly and IN THE STORE!!!
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October 2023 by Ali Salame
Just picked up my 1984 Rolex GMT after a service. Before taking my watch in for the service it literally felt like it was breaking every time i would wind the movement and the date would change at 11:30 pm. Took my watch in and picked it up 5 days later ( the average service at rolex takes 4-6 weeks) the watch felt amazing the winding felt as smooth as a 2023 watch, the date changes at exactly 12 and even tho i asked for the watch to not be polished you can see its been cleaned thoroughly all the way to the threads were the crown screws in. Highly recommended and i personally wouldn’t take my watches anywhere else.
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September 2023 by Carolyn Zimmerman
On Time Watch Experts is by far the best Watch repair & retail that I’ve been to. The service is unmatched, always going above and beyond to give the best experience. Special thank you to the owners son for his care in resizing my watch for me multiple times. I can’t recommend them enough!
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September 2023 by Coltrane Rubner
Very professional environment. Had to get a couple of necklaces cleaned and got it done in a very timely manner, and they look great. Would definitely recommend for anyone who is thinking of coming in!
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August 2023 by Curt H
Experienced extremely unprofessional and rude treatment during a Rolex repair. Initially refused to accept a locally drawn cashier’s check despite prior agreement with the owner, and refusal to provide a proper receipt.I brought in my Rolex to be repaired and polished. We agreed to a price,and it was supposed to take around 10 days (or so) because a part had to be ordered. They gave me a claim check and then told me it would be a cash price. After two weeks went by, I decided to stop by the store to see how the repair was going. I spoke to the man who took initially checked in my watch and wrote the claim check (and appears to do some of the repairs) but he was not able to tell me the status of my repair. I asked if I could see the watch but he indicated it is in the safe.I left and called the owner who I spoke with when I first dropped off the watch. He had initially made contact with me with an offer to buy, but I decided I was going to have it repaired and keep it. I told him I was uncomfortable with my experience and wanted some feedback on the status my repair. He indicated the watch was done and I would be contacted by his son, Wael, to discuss picking it up. During this call I told the owner I would be paying via a cashier’s check drawn on a local bank (name which I provided). The next day Wael called me and discussed payment options, which included credit card with a up charge, or a cash price. I indicated I would be paying the cash price via a cashier’s check which he indicated was fine. I came in the following day, during the time frame Wael mentioned he’d be in the store. He was not in, so I had the watch presented by the man who originally took in my order. The quality of the polishing work looked good and the watch was repaired and functional. I presented a cashier’s check for payment and the man immediately became hostile while telling me I had to pay in cash. I indicated I had spoken with the owner and the owner’s son, both of whom I told I was bringing in this cashier’s check for payment, and they had no objection to it. I was stunned and I indicated he must accept it as agreed to. He went on to complain that he has to work until 6 p.m. and the bank closes at 5 p.m., meaning he can’t cash it before 5 pm. I told him that’s not my problem and I’m paying for it as agreed. He rudely accepted my check but refused to provide receipt for the work. What repair shop does work and refuses to provide a receipt? I demanded a receipt but instead he offered to have me take a photograph, with my phone, of the envelope the watch was in. The envelope simply had some words including Rolex and a few repair codes on it. I was shocked, and I demanded a receipt with an explanation of the repairs. This is especially important since they provide a warranty for their work. The man pulled out a receipt book and simply wrote Rolex OH. That was his attempt at a receipt. I asked for an explanation and was told OH stood for overhaul. Once again I told him this is not acceptable and I want a properly presented receipt with all the information on it. He very angrily added some additional detail as to the repair and the word “polishing” under the word “Rolex”. He would not fill out my information so I had to complete that portion on the receipt prior to leaving.I made a mistake doing business here. Next time I will chose a certified Rolex dealer.
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May 2023 by James Rundhaug
I had a small issue with my watch, and I brought it in to be fixed. The service was quick, and the gentleman who fixed it for me even showed me how the pieces worked and what he did to fix it. All in all excellent costumer service and work.
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May 2023 by Sharp Cuts Bookings
My rolex. Never looked or worked any better I love what he did on my watch. I will never go anywhere else but on time watch experts they did such an amazing Job.
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April 2023 by Pat & Ann Smith
Fantastic experience. Great customer service, very knowledgeable team who go the extra mile for their customers. I highly recommend going to them for all your watch needs! They have a customer forever in me.
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April 2023 by Jared Harless
I had a Rolex gaining time and the guys at OnTime were able to quickly run a test to confirm the mainspring was bad (and the whole thing was in desperate need of cleaning). They turned it around in 2 weeks, including a polish job. It's like having a brand new used 1990 GMT Master all over again!
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April 2023 by Michael Stafford
Ive had them do work on quite a few of my watches and they have always been very helpful and quick
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February 2023 by Robert cording
I have stopped by many times... First off the work has always been great. Second the owner and staff are always up totalk and educate. It's really nice to have a store I can stop into that I can build trust on my priceless watches. Highly recommend for service and retail!
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January 2023 by Tom Gronowicz
Store is immaculate, clean, and very upscale with prices for everyday people. I was blown away by the service I've received on both visits. The owner's sons are very professional, courteous, and knowledgeable. To date I've only had small repairs, but there's no doubt this shop can handle your most exotic and treasured watch repairs. Its definitely worth your drive to Plymouth no matter where you live.
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January 2023 by Charles Thompson
Had three watch batteries replaced with very prompt friendly service. They even polished up my watches and repaired one of the bands with leather glue. I didn’t know that could even be done.Will definitely be back with another watch for more serious repair.
