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October 2023 by Bobby Clark
They charged me thousands of dollars and gave me back my car with the exact same problem that it had when I brought it to them. They told me to take it to a dealership to fix it. Which is what they should have said to do in the first place. I had lost wages from work and was stranded many times. They didn't care. All they wanted was my money, for a car that I can't even drive!
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October 2023 by Cameron Fugaban
Came for brake noise, was charged $100 to clean the rotors and quoted $1800 for shocks/struts. Brake noise was not fixed. Had the actual issue fixed from a local mechanic for <$50. Told me my car would break down on the way back. Crooks.
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September 2023 by Sara Wright
Owner is violent and got physical with my father in law. Work done very poorly and than expects customers to pay for their mistake. No thank you. Owner needs anger management classes. Do not go here unless you want to piss away money at every turn! They hold your keys for ransom until you pay! Police involved each time we had to deal with them. All around service was terrible. Highly recommend any where else.Service: Transmission
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August 2023 by Elizabeth Mahan
took my car to get checked before a long trip, very good, honest service, very friendly, will be back for sure!! thank you guys, and thank you Marty for your help!!
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July 2023 by David Pondell
I want to thank the team at Pilgrim Auto. I was traveling and visiting family in Michigan and ready to return to Tennessee when I found a screw in my tire on a Saturday morning. I went to Belle Tire first, (Don't bother), they wouldn't offer any help, and told me it would be a few days to get a tire.The owner at Pilgrim greeted me, I explained my issue and he quickly told me he could help. He found a tire that would match my existing ones, personally took off my old tire, had his team replace it and put it on. I was out of there within 30 minutes.If you want personal care from people that KNOW their business, use Pilgrim.
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July 2023 by Michael Felsburg
Marty and Mike took great care of our BMW 650i Gran Touring Sedan....we bought 4 new run flat Bridgestone 245/40R19...Pilgrim straightened all four wheels which had been severely bent and aligned all 4 wheels....the car had a vibration since we bought it and now it drives smooth as silk! They pulled it all together seamlessly and in just a couple of days and we couldn't be happier!Services: Tires
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July 2023 by Roderick MacKenzie
*CONSUMER BEWARE*Let me share my terrible experience with you. What started out as a simple flat tire turned into so much more. On Memorial Day while riding in a parade I had a flat tire, but the vehicle was still drivable. The next day (Tuesday - May 30, 2023) I took my vehicle to Pilgrim Automotive. They advised I would need a new tire, and that one would need to be ordered. Gave them $300 for a deposit for 2 new tires. The new tires came in late on Wednesday afternoon, and they stated the work would be completed on Thursday and also that the wheel needed to be repaired which would cost an additional $200. I agreed to all this via telephone.Thursday the work was completed, paid the remaining balance of $531.40 and drove home. Friday morning just as I left my driveway the computer came on indicating ALL 4 tires were off on air pressure. Drove back directly to Pilgrim and Mike inflated all tires to proper pressure. After the vehicle seemed “ok”. Drove the car back home and didn’t use it again until Sunday (June 4th). Again as I pulled out of the driveway the computer came back on stating “low air pressure in right rear tire”. Immediately called Pilgrim at 2:30PM to enquirer if they had a tow service. Or if they would pay for a tow back to the shop. Marty said “we just fix ‘‘em we don’t drive ‘em” he then mentioned that the wheel was “weak”. This was never mentioned previously in any conversation. Marty and I then discussed repairs and Marty identified himself as the shop owner. And then became irrational and said “don’t insinuate we didn’t do the repairs right, f@$k you!” And hung up. I called back immediately and Marty answered the phone and said “you again, f@$k you” and hung up before I was able to speak.I was appalled to be spoken to in that manner. Mind you I just spent over $800 at this establishment. The fact that the owner is speaking to paying customers in this manner is concerning and unacceptable.After this happened I had to take the vehicle into Belle Tire. The technician there fixed the issue and stated the work from Pilgrim was sloppy. In the future my business will go to Belle Tire where they have reliable work and much better customer service. I didn’t deserve to be spoke to in that manner.Service: Tires
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June 2023 by Christopher Mantay
Awesome experience getting my tire plugged. Staff are really nice and great at what they do!
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June 2023 by Jen novack
They helped us replace our battery within a hour at a good price thank you
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March 2023 by Penny Golden
Just got a great deal on new tires, they were fast, profession and super friendly, thanks Marty and crew at Pilgrim Auto in PlymouthService: Tires
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February 2023 by Lou
Nice friendly team. They do their best to get you in and fixed your issue when you need it Thought diag costs were rolled into the repair costs if you have the place do the repair. Guess that's not the case anymore. Looks like there is a bit of an upcharge on the parts from the dealership charges. To be expected. Then cost to install. everything seems pricey now a days. Not sure what $50+ in shop supplies are.
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January 2023 by mike ballard
Marty and his crew were nothing less than exceptional. I first took my vehicle there when I moved here from Nashville, Tn in the fall of 2019 to be winterized. having just retired from the car business myself, (25 yrs), I was very pleased to find an honest and trustful repair shop close to home. On Saturday, I went out to start my car...wouldn't start. Since I was going to have to start traveling back and forth to the VA Medical Center in Ann Arbor on Monday, 5 days a week for cancer treatments, I was a bit panicky. Called Pilgrim, explained my dilemma, Marty said to bring it in right away. I was able to get it started and to the shop. Thank goodness they are open on Sunday. They got the problem fixed, checked it out thoroughly and I picked it up Sunday. I highly recommend Pilgrim Automotive for anyone who needs auto repair/service. Thank yo Marty.
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October 2022 by lee wee
I changed my car brake pad and caliper in this shop first time, but no more than one month, my tire flat caused by brake screw nut fall down.When I talk with Manager, manager did not take the responsibility, and fierce to me. Do not go to this shop!!!Service: Brakes
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September 2022 by Vic Habersmith
Pilgrim Automotive provides excellent service, diagnostic capabilities, and fair prices.Service: Exhaust
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August 2022 by John Kayal (JOHNNY)
I live in the town of Plymouth went to a few other auto tire places they tried to charge me about 35-40 just to replace a tire that I already had purchased. My last stop on the way home was Pilgrim Auto I pulled in the man at the counter told me 25 bucks and he'll take me right now 1 2 3 no problems. I would highly recommend going here after the experience that I had for about 2 hours.Service: Auto tire replacement