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December 2023 by DANCING IN THE BASEMENT
Rude pharmacy employees and very unprofessional. They closed the Rite Aid in Canton, MI, so I had to go to this one. I will not be back. I will go to another chain.
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August 2023 by Sybil Hunter
This location had great associate service, the store was super clean, the shelves were stocked, it was easy to find what I needed. The associate that checked me out was helpful, pleasant and made checking out a breeze.
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July 2023 by Christine Brackel
We are looking for a new pharmacy and asked our pediatrician to call our prescription into this store so we could give it a try. They called in the prescription 6 days ago, but we had no idea because Rite Aid never called us to say it was ready.I called to make sure they had the prescription and that it was ready since we are now close to running out. The very unfriendly pharmacist said they are out of that medication and won't be getting it anytime soon. Very frustrated because they could have called to let us know instead of just sitting on it for close to a week.I will not be using this pharmacy.
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July 2023 by Taniesha Shearer
I love this rite aid pharmacy. It’s always clean, the employees are super friendly and helpful. Great customer service everytime.
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February 2023 by Bob Cratty
A very good place to shop always has what I want in stock very friendly and helpful staff
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December 2022 by Aditi P.
My husband and I went to four different CVS trying to get a passport picture for our toddler. Each place, we were greeted with horrible service , almost an annoyance on taking our kids picture before anything was even done. The second we walked into rite aid, we were greeted with the most friendliest and helpful ladies. We got the pictures done so quickly because another lady jumped in to catch my daughters attention. They assured me if the picture won't work to come right back and they'll take care of me. All the ladies were so helpful and friendly. I know it's painful taking a picture of a toddler but kids feel your negativity and react accordingly. We were in and out and I am switching to rite aid only - not to mention cvs charging $20 for pictures and rite aid only $8.
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October 2022 by Mark Pierce
The pharmacy dept is top notch, and May goes above and beyond my expectations. She is the epitome of customer satisfaction.
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October 2022 by Joan Connor
Great store. Always pleasant and helpful in all areas.
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June 2022 by Gina
I see I’m not alone in my displeasure for this pharmacy. Twice in one month the pharmacist was late today it was by a few minutes the last time they were calling around to find a pharmacist so they could open and it was an hour later than they should have been open…. I’ve never heard of anything like this.. they are constantly running out of the big scripts like eliquis.. I asked why they didn’t stock enough for the people they know who are going to need it every single month? They gave me a nonsensical answer which was a different but also a nonsensical answer that they gave the time before that. Really, if we ran our business like this we wouldn’t have one. I was with a private pharmacy and never had a problem before they retired, I was obviously spoiled… they ran it like a business. It’s slim pickings in Plymouth…3 CVS and they’re all bad…
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May 2022 by Sam K.
DO NOT ISE RITE AID FOR COVID TESTING!! Rite Aid turn around time is 2-5 days, CVS is 1-2 days. Rite Aid uses Project Baselime as the provider. Project Baselines objective is to track the progression of the disease, and share that information with other agencies. Getting results back to the patient quickly is of secondary importance. CVS advertises much quicker turnaround 1-2 days. A friend who tested at CVS got results back the next day. It's been 4 days for me and I'm still waiting.
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April 2022 by Cheryl F.
The staff and pharmacists are great. Daughter had been discharged from the hospital and needed a prescription filled 15 minutes before they closed. The pharmacist was kind enough to fill the prescription immediately. Had gone to Walgreens first and they had several excuses why they wouldn't fill it. I transferred all of my prescriptions and my daughters to Rite Aid.
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February 2022 by Patty McConlogue
I got a call after I complained about the Plymouth MI Rite Aid pharmacist. I was told someone from leadership would call me. I never got that call.
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January 2022 by Katherine D.
Pharmacy paitents beware!! They consistently start filling from a new script even when you have refills remaining on the old script. I've asked them to use the refills that remain on my old scripts before they start filling from the new scripts that my Dr sends to them and if they could maybe put a note for the technicians to double check my prescription profile which they should be doing anyway and was told that they don't always have time to do that. I want to make sure I'm using ALL the refills from the previous scripts.The pharmacist also said they were not sure if they were able to edit scripts to reflect the old prescription number and she said that she wasn't sure if she could. Even though all she has to do is cancel the script and run it again under the old perscrtion number. They often cut you off when you're speaking and seem to have a general dislike for the job. I've call the customer service line and was told that I would hear back from the General manager, Tiffany. I never received a call back and wasn't left a message if she did call and I wasn't able to answer my phone. I'll be switching back to CVS.
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December 2021 by Matt S
Pharmacy: great! Have always had good service with the pharmacy team.Store: bad. The store is now basically a gas station convenience store. Low stock, limited selection, high prices. The elderly cashier was texting on her phone instead of helping me. Save yourself time and money and go down the street to Kroger.
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December 2021 by brandon W
Called to find out the availability of a covid over-the-counter antigen test they were out of stock asked if she could check a different store for their inventory and she said no because she is busy and then hung up... Pretty poor customer service won't be going to this location ever.