The Xfinity Store by Comcast located at 41592 Ann Arbor Rd, Plymouth, MI offers a wide range of Xfinity services, including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this welcoming facility. The staff at the Xfinity Store is known for their professionalism, courtesy, and willingness to provide tailored solutions to clients. Customers have praised the exceptional service provided by employees like Nick, who is described as very soft-spoken and helpful in explaining the available options. Many customers have found the best deals on internet and phone services through the Xfinity Store, often after extensive research and comparison with other providers. The customer service experience at the Xfinity Store is generally positive, with clients highlighting the assistance of employees like Tani and Skye, who have gone above and beyond to resolve issues and provide detailed explanations. The technician who visited a customer's home was also praised for their patience and excellent service. While the overall experience is positive, there have been a few instances where customers felt that the staff did not fully address their specific needs or provide the desired information. However, these isolated incidents do not detract from the generally high level of service and satisfaction reported by the majority of customers.
I had the BEST customer service today by I believe her name is Ta ni, she went way above to help resolve my issue. I really appreciate it.
March 2024
Very kind woman named Skye waited on us in the store & spents lots of time explaining things. The technician that came out was superb & was actually earlier than our time frame. He was very patient & kind. Customer service also did a great, accurate job!
March 2024
The staff at this location were amazing in helping me with setting up my new phone. I was so impressed with the service that I ordered them pizza for lunch.
