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June 2023 by Théo MrD
Very professional approach, no pressure sales, sparkling clean floors, feel more like a car dealer showroom. Offered options, gave me a quick temporary "fix" so I could think over the quote, knowledgeable about insurance requirements. I go ahead to order parts and expect work will be completed this week.
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June 2023 by Patrick Dougherty
Great run professional collision shop. Mike was spot on with his estimate and delivered a perfect job the next day. I will absolutely recommend to all.
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May 2023 by Michelle Maxwell
I have used this company twice now, they do excellent work the results are seamless. I highly recommend them for auto body repairs!Service: Body & Trim
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May 2023 by Sheri Lockey
Had my car detailed- my carpet had a lot of dog hair- they got the carpet cleaned so good , but forgot the rest of the inside of the carDirty doors, still dusty, broke my lock on the arm rest - my husband tried to call - just to let them know we will never or recommend this place
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April 2023 by Gaizellis Hunt
Excellent service,caring people. Professional,good rapport with customers. Would recommend for cart service of various types of service. Heather, the professional in car rentaland payment of service / cashier is an excellent representative of Auburn Car Collision , Her alone would make you want to recommend others to come here. Also Paul, the mechanic so willingly made me feel secure in getting the best work possible done on car repair’. My car insurance agency also spoke well of Heather. Very congenial and professional and knowledgeable.Service: Body & Trim
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March 2023 by Eurica Denette
I really would like to thank Mike at Auburn Collision Service and Detailing for helping me out yesterday regarding my tail lights.Two days ago, I changed my Turn Signal lights (the outer bulbs), but it was brought to my attention that another set of lights was not working also. I was about to change them too when I realized I did not have the proper tool. I already had the bulbs and lubricant, I just need it for someone to change both bulbs for me.Driving on my way to work I decided to stop by various shops for a price. I was told by the 1st shop that they may have to take the whole panel off ? The second shop quoted me a ridiculous price (even with my own bulbs) ?.Even though I hadn't changed these particular lights myself before, I didn't think I need to take that WHOLE panel OFF ?I pass by Auburn Collision Service every day going to work, so I thought " I got time for one more stop, why not give them a try?" I bought tires from them about 4 years ago and I was very pleased. I received a friendly greeting by Mike and Heather ?Well, come to find out, I was right; the panel did NOT have to come off.Thanks to Mike, he kindly changed the tail lights for me and educated me on what type of tool I needed for this task. It's called a TORX screwdriver size #20I'm very satisfied and RELIEVED that my tail lights are now in working order ....yaaaaaaay.THANKS AGAIN MIKE, and HeatherYour Customer,Ms. Millhouse ?
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February 2023 by Nancy Savage
Our experience with Auburn Collision was outstanding. We have never had such quick and responsive service before while being aware of our needs. Highly recommend using them - they are the best.Service: Body & Trim
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February 2023 by Keenatron Baskin
Part of my exhaust line was missing and they got it replaced for less than $150 that same day. Even got a free ride into work that morning and a ride back when it was doneService: Exhaust
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February 2023 by Jay Boger
Went in with a flat tire emergency. They provided great, quick service -- really professional. Highly recommend Auburn Collision.
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January 2023 by Lisa G
Paul and his team at Auburn Collision were friendly, professional, and speedy with my headlamp replacement during the busy Christmas holiday season. They completed the repairs and the final bill was less than the estimate given - which was well under that of another local competitor. I will bring my Cadillac back when she needs more work. Thank you Auburn Collision and Service! Happy New Year!Service: Body & Trim
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December 2022 by Mary Mclaughlin
I used to really believe in this shop; I had all my work done there, so, I was weighing my options about either getting a new car or fixing the old one. I had a diagnostic done, and while never receiving proper documentation to see what was needed, and being a single woman on a limited budget, I relied on their expertise and paid for what they told me would solve my problem. I made a date to get it done. Not only did they not stick to the date, I had to reschedule three times to finally get it done. I paid them about $1,000 for heat and when they returned it, I had no heat on the floor. Now, anywhere else, when you pay for something, you expect you will get what you paid for; but, in my case, they didn't fix the problem. I am a woman who knows nothing about cars, and I feel I've been taken advantage of and have no recourse. So, did they just forget to tell me I would need a heater case (incompetence) or did they think I would fork out another $1200 for a heater case? No one at Auburn Collision took ownership of this situation. Before leaving this review I decided to call the GM to see if he could help me. The GM hadn't been "privy" to any of their conversations so basically told me he would do nothing. As a longtime customer, I was disappointed that I didn't receive any customer support. I wasn't privy either or I wouldn't have paid for a heater core knowing I would also need a heater case to get heat. I'm upset and I feel I've been taken of while trying to get my old car street worthy.
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October 2022 by N De Giulio
Amazing folks here whom go way above and beyond in regard to service, promptness, and communication. Best of the best!Services: Oil change
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August 2022 by Tim Seal
Took 5 weeks after the parts were in to complete the job always an excuse as to why it wasn't done! All while I spent $2,000.00. They did not have a cat available for me during the repair. I found out that several jobs were done while my job was paused so they could get the other jobs done because the other jobs had their rental cars. When the job was completed the person handling the final bill had no idea what I owed them. I told him I had a deductible and he said then that's what you owe us. Two days later he calls and says I owe them an additional 2,500.00. When all was said and done Mike took care of the issue and the quote and fair price was paid. I appreciate Mike's professionalism and fair treatment. As far as the other point of contact.... He should be terminated immediately as he is causing the company to lose customers!!!Service: Body & Trim
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August 2022 by Robert Fladung
I thought I'd blown my engine, but they listened to it, and said they thought I'd blown a plug out. They fixed it in 2 days, and at an affordable price. They were great! Nice people and knowledgeable techs. I'll only go to them!
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July 2022 by J.G Pladow
Want to give Gary a big shout out for assisting me in getting my plate removed in less than 10 min. Went to multiple Mercedes dealers and they didn’t even bother to look. Gary went above and beyond to make sure that i was taken care.Thank you,
