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April 2023 by Karla Flores
I went yesterday, Tuesday, April 11. I recieved amazing service from this man working (i sadly forgot his name!!) I went in with my dad to open a checking account, around 2:30 pm. I asked questions and he politely answered them all and with detail. As well as, he would use my name when speaking to me. He was a very kind gentleman and we need more people like him in the world!
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January 2023 by J. Ellen Wiseman
Bank of America opened an account in my middle name and a previous last name on Dec 3. I called the same day and it took me three hours to get through their automated system (which kept hanging up on me because I didn't have an account number) - at the same time I received notices that the email address on the account had been changed and that online banking had been set up -Once I got through to their customer service, they stated they had placed a service ticket and closed the account and I would receive notification in 10 days in writing that the account had been closed.I locked down my credit bureaus, tried to track down the breach that put my SSN out there and waited. Nothing. I tried for another week after that to get in touch with anyone there to verify in writing the account had been closed and someone wasn't using my SSN to pass bad checks or launder money - nothing. I filed a CFPB complaint and they have 60 days to respond...Do you know how much damage can be done in 60 days?Bank of America didn't even run a credit report prior to opening this account and didn't verify any ID - or address - and if they didn't verify or run credit, how can I prevent accounts from being opened up elsewhere? I can't. I am absolutely crushed.
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November 2022 by Mike Randal
Great place to do all of your banking
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July 2022 by Ruth Agyeman
Best customer service ??
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May 2022 by Zakir Mahmood
Derick was very friendly, down to earth and helped me resolve my issue in linking my bank account. Would highly recommend as a relationship banker even though this location can be closed without much notice.
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March 2022 by Joe Adam
Don’t come to this location. They lie and don’t tell you when you get your money and hold it for 3 days.
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January 2022 by Cliff Wadsack
Only problem with this branch is atm is always down to lazy to fill or fix I guess
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January 2022 by ambria harris
Very helpful and knowledgeable about estate transactions.
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October 2021 by Joseline M Guembou
Very best experience
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September 2021 by Mister C.
The previous review has to be from an employee. You are unlikely to get an answer when calling them. No matter what day of the week or time of day, you will be left hanging.
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July 2020 by Lisa Mills
ATM machine completely out of cash I am 15 location. Nobody wants to answer the telephone so you can report it I am absolutely disgusted that the state of Michigan chose Bank of America to handle on employment benefits. What an absolute disgrace
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June 2019 by Mac Kelly
To be early is to be on time.
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October 2018 by Desh E.
This Bank of America has a 24 hour accessible ATM and the staff here are friendly, professional and personable. I would rather go here than a bigger branch.
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April 2018 by Joshua Bissell
Waited for 10 minutes for a teller to show up.
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January 2018 by Kingemini Twin
Staff is happy and upbeat and always smiley. But the downsizing with one teller maybe a problem.
