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February 2024 by Kashan A.
Service: Terrible customer service. Went there last night to purchase an impact wrench. Website said they had 2 in stock. Asked an associate to help me find it. Of course she said it wasn't her area, so she had to call over another guy. That guy had "me" help him try to find it. After looking in a few spots, he eventually said that he could not find it. How the heck do they not know what they have and where it is!! Went down the street and purchased it from Lowes - not that they are any better, was at least able to find it myself there. This is why I shop on Amazon if I don't need it the same day. Do they even care how much money they are losing to online vendors?
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July 2023 by Alyssa M.
Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.
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December 2022 by Jerry Hargett
Pretty good
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November 2022 by Dan W.
Rented me a broken generator and ruined my Thanksgiving tailgate. When I brought it back, the woman at the front desk had zero cares about customer service. Did absolutely nothing but have an attitude. I would take your business literally anywhere else... These people are awful and don't care anything about you.
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June 2021 by Mike T.
So for the record, I am a Home Depot guy through and through. Need a tool go to HD, need gardening stuff off to HD, need to rent equipment its HD again.However, this store is by far the worse one I have visited in seven states. Being military, move around a lot and visited many HD in the country.Went in to get some repair supplies and a tool. Needed help finding an item, and the whole affair became an odyssey!First couldn't find anyone, once found an employee ol' grumpy was busy loading shelves and arranging tiles. Told me he is busy and doesn't know as not his department. Found another and she acted so frustrated you'd think i asked to borrow money from her. So off i went and found the item, once at the check out young man there roles his eyes when i request his assistance. Apparently he was doing me a favor.By far the worst customer service and attitude, which is sad as many customers in the area are good honest blue collar folks spending good $$$ here.
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April 2021 by B G.
Bought some trees from them and about half of them didn't make it through the winter. They clearly state on their website you have a year warranty. Tried to return them today and now they have a 90 day policy on trees and wouldn't return them. I wouldn't have lugged them all the way there if they had that on the website. Very disappointed and wasted money.
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January 2021 by Charles F.
Beware of Home Depot and their UNETHICAL SHIPPING PRACTICES. I ordered a 1/2" torque wrench online and the standard delivery fee (was supposed to be) 8.99 since it was small enough to deliver by car... instead, the morons charged me a whopping $35. I called customer service at the Pontiac, MI. store and the CSA said that she couldn't seperate the $35. delivery fee from the order.So I opted to cancel the order because I'm not paying $35. for an item that qualifies for a standard $8.99 delivery fee. The order was NOT canceled and it arrived at my door this morning. I will take the item back to the store expecting a FULL REFUND INCLUDING THE RIDICULOUS $35. DELIVERY FEE. If this issue is not resolved, I am fully prepared to litigate in court. Give me a full refund including shipping ! PLEASE BE VERY CAREFUL WHEN HAVING ITEMS SHIPPED TO HOME.They will charge you the maximum amount even when it's NOT warranted to do so.If I could, I give Home Depot MINUS 5 STARS !
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December 2019 by Virginia
always very helpful staff and friendly..nice and clean
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December 2018 by Randy Jobin
They have a pretty good selection here