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February 2024 by Kashan A.
Service: Terrible customer service. Went there last night to purchase an impact wrench. Website said they had 2 in stock. Asked an associate to help me find it. Of course she said it wasn't her area, so she had to call over another guy. That guy had "me" help him try to find it. After looking in a few spots, he eventually said that he could not find it. How the heck do they not know what they have and where it is!! Went down the street and purchased it from Lowes - not that they are any better, was at least able to find it myself there. This is why I shop on Amazon if I don't need it the same day. Do they even care how much money they are losing to online vendors?
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July 2023 by Alyssa M.
Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.
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November 2022 by Dan W.
Rented me a broken generator and ruined my Thanksgiving tailgate. When I brought it back, the woman at the front desk had zero cares about customer service. Did absolutely nothing but have an attitude. I would take your business literally anywhere else... These people are awful and don't care anything about you.
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June 2021 by Mike T.
So for the record, I am a Home Depot guy through and through. Need a tool go to HD, need gardening stuff off to HD, need to rent equipment its HD again.However, this store is by far the worse one I have visited in seven states. Being military, move around a lot and visited many HD in the country.Went in to get some repair supplies and a tool. Needed help finding an item, and the whole affair became an odyssey!First couldn't find anyone, once found an employee ol' grumpy was busy loading shelves and arranging tiles. Told me he is busy and doesn't know as not his department. Found another and she acted so frustrated you'd think i asked to borrow money from her. So off i went and found the item, once at the check out young man there roles his eyes when i request his assistance. Apparently he was doing me a favor.By far the worst customer service and attitude, which is sad as many customers in the area are good honest blue collar folks spending good $$$ here.
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May 2021 by Howard S.
In general, I would consider this location to be average to below average, but about the only time I had much interaction with their staff was one of the worst customer experiences I've ever had.I rented a trencher to bury some electrical cable. In total I had about 155' of trench to do. After about 85' the trencher blew a hydraulic line. I called and told them the situation and they said that I would have to bring it back in for repair or replacement. It was getting dark but I wanted to get started on it in the morning so I brought it, leaking hydraulic fluid through my yard and van, back and swapped it out for their manual one (not self-propelled, you have to pull it along), brought it home. The next morning I got started and went maybe 15' before the blade stopped spinning. I tried but couldn't get it to move. I called again and they said I'd have to bring it in and they didn't have a replacement, so I'd have to wait a few weeks until it was repaired. I went back out, not able to wait that long, and spun the blade a little and it seemed to be free, so I started it back up but still no blade movement. After a little while, it started to smell like burning rubber and I noticed that the clutch was red hot, so I immediately shut it down again. I found that a rock (about 1.5" in diameter) was stuck between the blade and one of the sprockets. The blade was so loose that a large rock had made its way in there and jammed it. It would rotate in reverse but then catch the rock again when it went forward. I removed the rock and tried it again and it worked, for a little bit, until the fried belt broke. I loaded it up again and brought it back.Now is when it starts to get interesting. I understand that machinery breaks, so I wasn't mad. Since I was unable to finish my project, and both of their pieces of equipment had broken, I expected the rental to be either free or heavily discounted. Instead, they said that since I had had them for a total of over 24 hours (I think it was around 30), that it was a 2 day rental, so the cost was going to be twice as much, but they would be "kind enough" to waive the cleaning fee (I didn't clean their broken equipment). I explained repeatedly that I was unable to complete my project due to their broken equipment, and that having them for longer than 24 hours was an inconvenience to me, because if they hadn't broken I would have been done in under 24 hours, but they would not budge. I asked to speak to the store manager. After waiting something like 20 minutes the assistant store manager finally showed up. The rental counter lady explained the situation to the manager, which I overheard. I then explained the situation as I saw it. She said that she thought that waiving the cleaning fee was fair, because she now had two broken pieces of equipment (implying that I had broken them, and saying I was lucky that I had purchased the optional insurance!) that had to be fixed now and that she was unable to rent them for those 30 hours. We talked a while longer and she went down to a little less than one 24 hour rental, which, after having spent a couple of hours arguing about the cost, I found unacceptable. She asked what I thought was fair so I said, maybe $50, because I was going to have to go and rent the equipment from somewhere else. She said that wasn't important, because her equipment had been out of service and now had to be repaired, and she couldn't do less than $100, because she ran a business and needed to post a profit. I asked for the name of the district manager, because that was ridiculous. She gave it to me. We talked about the price some more and I finally said I didn't care what she charged me because I was rather tired of arguing about it and I was going to call the district manager and I was pretty sure they'd take care of it. She ended up charging me something like 80, and I left, after having been there for 2 or 3 hours arguing.When I got home, I called the Home Depot national number. It took a
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April 2021 by B G.
Bought some trees from them and about half of them didn't make it through the winter. They clearly state on their website you have a year warranty. Tried to return them today and now they have a 90 day policy on trees and wouldn't return them. I wouldn't have lugged them all the way there if they had that on the website. Very disappointed and wasted money.
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January 2021 by Charles F.
Beware of Home Depot and their UNETHICAL SHIPPING PRACTICES. I ordered a 1/2" torque wrench online and the standard delivery fee (was supposed to be) 8.99 since it was small enough to deliver by car... instead, the morons charged me a whopping $35. I called customer service at the Pontiac, MI. store and the CSA said that she couldn't seperate the $35. delivery fee from the order.So I opted to cancel the order because I'm not paying $35. for an item that qualifies for a standard $8.99 delivery fee. The order was NOT canceled and it arrived at my door this morning. I will take the item back to the store expecting a FULL REFUND INCLUDING THE RIDICULOUS $35. DELIVERY FEE. If this issue is not resolved, I am fully prepared to litigate in court. Give me a full refund including shipping ! PLEASE BE VERY CAREFUL WHEN HAVING ITEMS SHIPPED TO HOME.They will charge you the maximum amount even when it's NOT warranted to do so.If I could, I give Home Depot MINUS 5 STARS !
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November 2020 by Aaron Preston
My experience with home depot was agonising. They got it right after a few mo th. It was a unnessicary headache to get my washer and dryer up and running.
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June 2020 by Ruby Mayville
I am highly dissatisfied with the customer service I have received with The Home Depot. I ordered cabinets 3 months ago. I was told it would be 2-3 weeks to arrive. It took 12 weeks for them to arrive. We pulled them out to check them over and tore out our kitchen. After we tore out our kitchen, a faint crack was noticed in an end panel. (It’s being installed between 2 cabinets so the panel cannot be installed later.) I called and spoke with our kitchen designer and wa
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May 2020 by Dd N.
I went up to Home Depot on old Telegraph and Orchard Lk road to exchange an empty propane tank for full. I was assured the exchange process was handled outside. I get there, find the propane purchase machine which has a credit card slot only to find out you have to go inside to pay. Going inside was a MISTAKE.1) Not all customers were wearing masks.2) Every HD employee I saw had masks but did not over their noses. 3) The employees DO NOT observe the 6 ft rule. While waiting in line on my x.. the person assigned to keep the line moving had to confer with a cashier leaving for break (maybe 2 feet apart), they then split apart, one walking on each side of me in what could not have been more than a 4 ft wide isle. I tell them they need to cover their nose for the mask to work. "Let me worry about that." was the response. As I'm trying to pay, the cashier again is not covering her nose. I mention she needs to, she blows me off. As I'm talking to her I feel someone bump past me. I look and another employee is trying to empty a trash can. She too has not covered her nose. There was NO reason the trash can had to be emptied at that moment. I tell her to back off please..6 ft. Mind you she's already touched me. She backs off a couple feet, looks at me like I'm crazy then proceed to try to reach around me to empty the trash. I had to tell her to back off 2 more times. Now a 5th employee comes over to talk to my cashier. Granted she is standing on the other side of the cash register but takes her mask OFF and precedes to yell above the din so my cashier can hear. I WILL NOT BE BACK, it's that simple. There are safer choices.
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April 2020 by Al H.
Online orders here are bad during COVID-19. I had to walk in the same line as everyone, okay fine... but then I could not easily leave after I picked up at locker as exit doors were locked and things were barricaded off, so I had to go through the cashier line after I already paid and picked up my online order. Online orders at Lowe's great as I didn't even have to leave my car!!!
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March 2020 by Gail Allen
This location currently has a beautiful and inexpensive selection of houseplants.
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February 2020 by Brian Shooks
By having the items you order online in stock so you don't get your order cancelled or half filled and now have to go to a store even further away to get the actual product that was suppose to have been at the first store. No discount even offered for all the trouble.
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January 2020 by Jasmine S.
I went there to buy a new toilet. I had a few questions but nobody was around to help. I finally found an employee but he didn't know about toilets so he called someone else. That person never came so I had to go find someone else. Then I tried to do the self checkout but it wouldn't accept the bar code. 10 minutes later finally someone came to help and had to enter it manually. I asked for some help loading it in my car so she called someone. I waited 10 minutes and had to ask someone else if could get some help. After another 10 minutes I just rolled it out to my vehicle and asked a stranger to help me. The employees at this store have a bad attitude. They just don't care about customer service. There is a Lowes right around the corner so I think I'll start going there
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January 2020 by Carl Doll
Never been there.
