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November 2023 by Arron Chin
Look seem they dont care customer.
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October 2023 by Kane
Useless atm. Super old, doesn’t take cash, malfunctions regularly.
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February 2023 by KALLAY YANG
Amy Thickstun she goes beyond to help us. We admire her passion to help all her customers, anyone who looking into buying a home or open a checking account go see her at Pontiac Location PNC you be blow away how great she is. I recommend her go anyone if you want real customer service Thank Amy
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February 2023 by MsMoua01
I was able to open a business account with PNC thanks to Branch Manager AMY THICKSTUN. She was super kind and friendly. She went above and beyond to help me get started and answered all of my questions and concerns I had. I definitely recommend PNC Bank if you want to open a personal account or business account.
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November 2022 by Chris Bowers
Warm friendly folks. Very helpful
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October 2022 by Chris vaughn
Terrible experience when i was in this branch. Back in August… Went in to get change for a $20 bill and everything went smoothly but realized i needed two $10 bills and two $5bills at least. So i went right back into the branch within 30 seconds. And the manager saw me walking back in and when i asked another clerk for change for another $20bill i had, she walked over and told her “No” and the clerk said why and the manager repeated “No” i was confused but also very upset. Why is it always a sketchy situation when a young black male like myself goes into a establishment leaves… realizes he made an error and returned for some assistance he’s up to “no good”. after she finally responded to me why she denied me service she made up this bogus rule about you had to “Bank” with them in order to get “Change”…. When i literally just received change 1min prior. Joke was on her because i do bank with them… have been since i was 18 when it was national city… I felt targeted and Judged because i know when the doctors and nurses who bank with them from across the street at the hospital come in with their coats or scrubs on, this would not have been an issue… even the Clerk who was also black was confused as to why i had got denied and needed to input my credentials for service. Not all blacks are criminals and not all whites are racist but that manager needs to have a talking to. It was the morning of August 4th i remember because we buried my father that afternoon.
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May 2022 by Deen Sayed
Worst service ever
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July 2020 by Benedict Amalraj
Terrible service and highly unprofessional behaviour. I opened an account with them however they riddled with charges. There are multiple places with credit unions or banks; please save yourself the trouble and move along.
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January 2019 by Mike Schmitt
No ATM?!
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October 2018 by David M.
We have had accounts with PNC Bank ever since they devoured National City Bank. We have been generally happy with the types of accounts and services the offer. And they have some excellent people who know what they are doing and are very helpful within the limits of PNC's rules. Recently, our branch at Long Lake and Woodward was permanently closed by PNC. We needed to find a new branch as our main location. The now closed branch had a great manager, let's call him Bob, but we weren't sure where he was going and we needed to find a branch that had the size safe deposit box we needed as well. We found one and moved everything there. Then I learned Bob would be going to a branch that I thought was this one. So when I needed to get some cash I thought I would get it here and see Bob as well. This branch has drive thru banking and a walk up ATM located indoors which is nice in bad weather. So I got the cash I needed and then went inside to ask about Bob. What I got was a puzzled but polite look from the young lady who greeted me and asked if she could help me when I asked for Bob. It turned out that he was the manager at another branch...oh well. At least I got my cash at a friendly PNC branch. As the closest from our home I know I'll be back at least to use the ATM.
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June 2017 by Mohammed Amad Uddin
Fantastic bank. Excellent customer service. Staff make you feel welcome and very friendly. Would definitely recommend.