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October 2023 by Dwayne S
To whoever it may concern I just want you to know that first this entire ordeal was completely stressful not because of the service but dealing with family and the only part of it was the customer service that I received from Darlene who could hear the frustration in my voice be was actually this first after a long list of storage facilities that I called but just sounded scripted and force also rushing me an even hung up on me. She was she was very polite and as I said she could hear the frustration in my voice and instead of just going off a script she told me a joke which made me smile and then asked how I was doing, she was very patient as I had no clue what I was doing and she walked me threw step by step making sure I understood what I was getting this was by far the best experience I've ever had I'll be sending a few of my truck driving buddies her way real soon thank you so much again Darlene I hope you have The best of days from hear on out.Dwayne ShanklinHaulz All LLCHot shot truckingWarren MI
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October 2023 by Lisa Dodis
Customer Service was top notch here!! Nice place. I Will definitely recimmend to friends/family
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August 2023 by C N
Came here to get some price quotes since we are looking for storage for our extra stuff. Darlene was awesome and kind. She showed us around to see which size of storage would work for us. She didn’t try to push sales on us or make us decide on the spot. Great service!
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August 2023 by david Franklin
Darlene, for president! Lol it's rare to come across people who still genuinely connect and care for others. I experienced the "golden rule in action", treating others in the way you would want to be treated."I never leave reviews but after my experience it was an absolute must. I would rate the facility as 5/5 overall. The manager, Darlene, is the definition of true hospitality. She assisted me with my billing concerns and made an effort to explain and access the situation to see if their was anything they could do to to help me get back on track. The facility grounds are well kept, hours are convenient, the biggest selling point is they are reasonably priced. I've enjoyed the convenience of sharing storage space here over the last 3yrs. Phenomenal experience highly reco
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June 2023 by Marcia G.
The office workers are very good.But this place raises rent randomly and often! I am preparing to move because of these constant rate increases.So beware..the price you contract at will constantly go up.
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June 2023 by marcus george
Came in talked with Darlene although they didn’t have what I needed available she went above and beyond to help me out..The best customer service..Thank you
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June 2023 by niko tavoularis
They don’t label the parking spots, people park in my parking spot all the time, and towed my employee car who just had a new born baby and the car had a lot of baby supplies in it. Their manger is very bad, swear at the customers, and is very rude.
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June 2023 by Kenneth Johnson
I spoke with Darlene regarding renting storage for my furniture. She was so helpful and professional. I was also impressed with the cleanest and upkeep of your business…
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June 2023 by steven oleary
I recently was in the process of moving and Darlene was able to help me with a storage great person and hard worker I recommended it…
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June 2023 by Kathleen N.
The local manager of this Storage King site does her best. The site is well-secured, and the staff is pleasant. BUT this is relatively expensive for self-storage (when compared to other storage options). AND, I would recommend NOT using automatic online payments as your payment option, if you can avoid it, because even if you move out (as we did) 24 days before the end of the month, the manager does not have the option of refunding your pre-paid payment. That seems like a bad business practice to me, and certainly does not contribute to customer satisfaction. It also reflects on the lack of autonomy of the local management.
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April 2023 by Dana Flint
Always very polite, friendly sand very helpful. Overall if you have to rent a storage space this is one of the best I've dealt with.
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March 2023 by Mitch Shoda
Friendly helpful service , great location, 24/7 access, great sized unit for the price too amd Jackie was amazing and very helpful!
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February 2023 by Karen Roussey
Received GREAT customer service from property manager Jackie at the Storage King USA facility in Pontiac MI. She took the time to answer all of our questions and was very knowledgeable. She was friendly, very helpful and has a great positive attitude.
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February 2023 by Steve Visniski
Went to this Pontiac location to check out storage for my camper. I was happy to see security was great. Jackie was great to work with, very professional and helpful!
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February 2023 by Patricia Hershovitz
Spoke with Jackie about possibly renting outdoor space for our camper. Jackie was so polite and extremely helpful. We were impressed by the security and cleanliness of the area as well.