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February 2024 by Jason K.
This is for McLaren in Marysville. I can never get ahold of the staff when I have a question, especially a prescription that the pharmacy said they never got. I must show up in person because they don't answer the phone. The staff is rude when I do. Before McLaren bought out Phsicans Healthcare, they had ten doctors. Now, its one doctor and nine Physician Assistantes or Nurse Practicionters -who can't write prescriptions. I complained, about this to Todd a physcians assistant, who was attending physician for the office that day but when I got to the pharmacy told me that they couldn't fill my prescription, and when I called him back the staff told me I was no longer welcome at McLaren Phsician Health care in Marysville. Filling a prescription can be a matter of life and death, but that doesn't matter to these people.
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January 2024 by B P.
They messed my husband's paper work from the E.r. he was suppose to be admitted like they claimed then by the next morning their whole attitudes changed to him like a stiff politeness. Suddenly he was taken off pain meds and then discharged. We read the paper work they gave us after. They had down first some family history that was wrong like my mil has diabetes. And my husband's bio dad who he barely knows had hypertension. Then read on and it said my husband was a binge drinker 2 days ago and a last yr when we were married. We've been married 10 yrs. And that he is an ex heroin and methamphetamine and opiate addict and takes methadone. Which isn't true at all. And that's why I believe they kicked him to the curb bc they thought he was drug seeking!!! I called and everyone gave me the run around. I talked to admin. And E.R. and their advocate never returned my call. They don't see how this misinformation effected his care. I'm so sick of this hospital. They better cleanse it and it better not haunt us how humiliating sending such a thing to my husband's doctors. We have kids. This is so emotionally upsetting. The E.r person said "well did he sign his discharge papers" really? He was in pain he has illeous in his intestines and colitis. Lost 40 Ibs from vomiting and gut issues and they seriously going to pass the blame? BS
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January 2024 by Heather W.
I'd rather take my chances than come here. They treated my family member horrible, told us she was having behaviors and wrote her off when she was actually having repeated seizures and could've died. Writing here to warn all those who don't have family to advocate for their rights . The psych unit treats their patients more like inmates, yelling at them and acting like they are under punishment not medical care. Do yourself and loved ones a favor and stay away. To be clear, I left messages for the manager of the psych unit and the patient advocate and never received a call back.
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November 2023 by Jeri L.
I had back surgery and win I got home there was no pain pills in my bag because one of the nurses or aids took it.This should be looked into. Thank you
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June 2023 by Maria Franklin
The people there are nice but everytime I get something done in the lab my doctor never gets it. I get things done two weeks before my next appointment and some how they never have the results it's ridiculous. Then I have to wait until the next appointment to get results.
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May 2023 by Marilyn W.
Thank you so very much for the excellent care that I received during my stay. The room was spacious and comfortable! The staff was very friendly. You are in my prayers! Thanks, Marilyn Wynne
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March 2023 by S. N.
My husband and I went to the emergency room because he was having symptoms simular to a heart attack or stroke. With my help, we walked in, got processed and then we had to sit and wait with him in a wheel chair. After a few minutes they took him to an area in the front, typed in all his info and symptoms (not sure what that part of the process was) and then he was escorted to a small room that had a bunch of chairs and tables crammed in it (looked like a storage closet and not very clean by the way). *Red Flag* The assistant or nurse (she didnt introduce herself so im not sure *Red Flag*) sat him down in a chair (after btw, she asked someone to removed some of the stuff and put in the hall) hooked him up to a ekg and took his blood. I asked her what they were testing for and was just ignored me. I gathered his stuff while he had to wheel himself out back to the waiting room as she watched him struggle with one paper in her hand. *Red Flag* and there we sat for 4 hours waiting. During that time I observed some things. The lack of empathy, overworked and more than likely understaffed. Who is supposed to be in charge of this area and were they there? One of the staff members even told and elderly gentlman that if he came in on a Sunday, it would be better cause they werent as busy. We left after 4.5 hours and went to another hospital who was just as busy, but he was treated more like a human being and got better care. Just an advice In an emergency, I would not go here. They seem overwelmed and the lack of leadership is apparent and I would be afraid of mistakes and things being overlooked that could cost someone their health or their lives.
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February 2023 by Nancy S.
I have to add an amendment to my post from yesterday. I called pre-op this morning and spoke with Mary Beth, who really made my day. She consulted with the anesthesiologist and let me know what I could do to assist with my blood sugar issue today while I awaited surgery. She was very kind and helped me immensely. I thought I should give credit where credit is due.
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September 2022 by Jessica S.
I am incredibly disappointed. We felt like there was no total care process. There was a bunch of doctors who do not communicate with each other and give you different answers about treatment plans. The food is inedible and the nurses will openly tell you it's awful. I'll never bring my loved one to this hospital again.
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August 2022 by Daryll S.
I had 5 tubes drawn and they stabbed 9 times, missing veins 6 tiimes. Left me with big bruises. Then they lost either the samples or the resulls as my doctor never received results. When I went to find out what happened I received the "try asking over there" shuffle. I had to retest elsewhere but was warned if the results were found I would then be billed again and the insurance wouldn't cover the costs. Huh!?
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May 2022 by Couple P.
PhysicIans and staff at the Wismer outpatient surgical center are outstanding. The facilities are clean. No complaints whatsoever about the procedure from arrival to departure. The reason I am only rating 3 stars is two fold. First, scheduling times for procedures are not given until late the afternoon prior to the surgery. Because of this, patients can go without food and water ridiculously longer than necessary and rides may be difficult to arrange. Second, the McLaren MyChart does not include any pathology results. We all have several medical portals these days, and McLaren's is the least complete of any I have seen. No pathology reports and other reports only go back a few years. One would expect such a large facility to do far better in terms of technology, transparency and health record portability. Isn't there actually a federal mandate on what facilities must include in electronic medical records in order to meet federal guidelines and avoid penalties?
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May 2022 by D S.
The only reason I'm giving this review a better than average review is because this hospital does have some good staff and made the hospital experience more tolerable. The reason for the low review is because of the nurse, Debbie within the North Tower. Not only was she very short and unfriendly, but she threatened my family that I would die when when I wished to leave. Upon finding out that I was approved to leave, she was further careless and short. While inserting medicine in the iv, it started dripping outside. She said she wasn't going to fix the Iv or administer it through a shot since I was leaving anyways. Upon taking the IV out, she pressed down while talking on her phone. Upon telling her is was bleeding and it hurt she continued talking on her phone and ignored me. I couldn't wait to get home even more because of this treatment. Upon getting set to go home with oxygen for the first time, they gave me 4 oxygen tanks and I was in a wheel chair. She told my granddaughter that she can so it herself. Thankfully a student nurse Amara helped us. This is not my first stay here and am beyond disappointed.
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March 2022 by Karrie T.
Was thoroughly impressed with the lab department. From the vibrant lady at the front desk to the phlebotomist, my fears were alleviated, and everything was handled easily.
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February 2022 by Alan K.
Nursing: poor morale, overwhelmed, underpaid, and are assigned too many patients which is unsafe. The hospital charges their doctors 12 cents a line to dictate hospital notes, Bossy CEO. Long waits in the ER and you will probably see a nurse or PA, no doc. Consider LAKE HURON MEDICAL CENTER OR RIVER DISTRICT OR BEAUMONT ON 26 mile road. It's not your old Port Huron Hospital any longer. Very sad.
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January 2022 by Michael T.
This review is for Dr. Boute and the team at the Wismer Center. Outside of the amount of time it took to get in (several months to set up the appointment due to COVID related back-ups), I was overall happy with the service for my wife's surgery. She was in about 10 minutes after her scheduled report time and out in the early afternoon. The staff at the desk were great. It helps when your mother in law retired from the place, but regardless, they were nice to everyone and fairly timely in getting everyone in. I was able to see her before and after, and the staff were professional and thorough with follow up needs. Dr. Boute has a great sense of humor and walked me through all what happened and provided pictures of the results (I'm that nerdy guy that likes science and organ pictures and am still thinking of ways to Photoshop images to make postcards, so this was up my alley). I had no issues with the staff or process. Of course I haven't seen the bill yet, but I haven't met anyone willing to do this for free, not would I likely want that. Wismer Center was great overall. Would love to add pics but I wasn't the one getting the procedure so HIPPA (sorry).
