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November 2023 by Jim Redtalon
Absolutely do not work with these people. Not one of them will answer questions honestly and will block your phone number if call repeatedly. Extremely unprofessional and disrespectful.
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October 2023 by Samuel Luby
Jimmy and the team was absolutely amazing, I was so impressed with their commitment and support. Choose them asap - you won’t be disappointed!
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May 2023 by Monava Jones
I just closed a few weeks ago so i called to set up my online account. I was transferred to a person who was impatient, rude, and dismissive. They said I wouldn’t have an account number until I make the first payment by mail. They also moved the first payment due date up a MONTH!I was not pleased with the interaction.Update:The next week a very pleasant and professional representative called to apologized. They explained everything and confirmed my actual first payment date. Phew! I'm relieved.
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March 2023 by James Landry
If I could give them a negative 5 I would. This is by far the biggest mistake I’ve ever made. Having a mortgage through Mimutual has been an absolute nightmare. Because of their lack of compliance, lack of care and concern and misinformation I was led to believe my house was about to be foreclosed so I was forced to file bankruptcy only to have my fha partial claim approved a week after filing. However MiMutual refuses to help me or send any information regarding my claim, my mortgage and they refuse to send any supporting documents to the bankruptcy estate. Every time I call I speak with someone working from home who just says whatever to get me off the phone. It’s been nothing but lies and manipulation. I would never EVER recommend this company to anyone.
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January 2023 by smiley4uto
Poor Service. Poor options for payments. It would be nice if you could take two half payments during our 15 day grace. If you don't want to offer a bi-weekly incentive for faster balance pay down at least do what larger banks do and offer for that money to sit there and await its remaining balance and then post.
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December 2022 by yousef Malallah
This company is an absolute Joke. I called and emailed for a week straight to get an FHA case number transferred, and I have still not been helped. They will NOT respond to my emails and will transfer me to Voicemails when I call. Avoid this company AT ALL costs!
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December 2022 by Phil Schultz
Trevor Walker made the process easy and streamlined with his expertise and professionalism!! Quick and thorough too….. Don’t hesitate to check out the Team!!
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October 2022 by Cyndi Cobb
This was a new experience for us n Doug helped us through all questions n any problems that came up. Feeling alot calmer while finishing this journey. Thank you Doug
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September 2022 by Scott Scharl
Adam Neumann of MiMutual came recommended to us by our realtor. He was straightforward and responsive, and made himself available to speak to us off-hours. Adam came with several ideas to tweak our loan to suit our needs-- he had more detailed knowledge of the mortgage market than the other loan officer we spoke with at a large mortgage company.
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September 2022 by Holly Kaatz
Mark Walker was very kind, made sure I understood every step as the process moved forward. He always kept me informed and made the experience very positive.
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August 2022 by Christopher Abalos
Aaron and Dawn at MiMutual are incredibly good at their jobs and are extremely easy to work with. In fact, the whole mortgage process was stress-free to the point that I was only stressing about how effortless it was. Seriously, don’t stress when working with Aaron and Dawn. They clearly have done this a million times and have seen and handled it all. They are true professionals that I would recommend to anyone.
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August 2022 by Jason smith
Trevor was extremely helpful and always available. It made our first home buying experience wonderful. I would recommend him to my friends and family. We love our new house.
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July 2022 by elizabeth jones
Highly recommend this company, but most importantly, my loan officer Patrick Pound. He had the best customer service that I’ve ever dealt with at a bank. Very helpful and patient, tried his best to accommodate our special needs with refinancing. A great guy overall. Can’t tell you enough how easy the process was for my refi. Also, he had a very quick turnover time. And was very responsive to all phone calls and emails. Thank you, Patrick !
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June 2022 by Mary Jo Allen
Doug O'Brien is great to work with. Makes the process understandable for first time construction doers. Kept me on track and saw me through pandemic delays.
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June 2022 by Ben Bartman
Aaron Hulett is the mortgage banker you wish you had. From an initial meeting several years ago right up to the the time after I closed on a new home he was there for me. During the initial phase while developing an offer, he was available to answer any questions I had, and he was patient with me as I moved to close the purchase. Lastly, he is backed by an amazing assistant who was able to find old documents that I did not know even existed.You will be fortunate to work with Aaron as your mortgage banker.
