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December 2023 by Ann Ruthy
Literally cried in the parking lot for like five minutes because I asked for handicap assistance with writing and was told no, given a terrible attitude and told to go write it on a shelf so others could go ahead then come back. I can’t write well due to brain damage and tremors. I told the woman at the desk I had a Nuero disorder and she stated nothing and continued to tell me they don’t have help for that. So I wrote on the shelf where I ended up knocking over a thing of panflips and honestly I was super upset because it’s already so hard to live my life as a newly disabled mom of four kids who is just trying to get her presents shipped out. I already have to relearn everything, and so do lots of others who experience being disabled. Don’t make someone feel lower than you because she can’t do something. Be a good human. Just help. We have to help each other to make it. I hope someday that woman will understand and become more of a care giver instead of someone who turns away someone in need. When I asked for the manager I wasn’t given the best answers unfortunately. A man said they would help me next time and I couldn’t hold back tears from feeling really hurt and confused and had to leave quickly so they didn’t see me burst into tears. Thankfully a nice man stopped and asked if I was okay. He told me to come back later and get my business done. To keep going and keep trying even though life is different and hard now. Thankful for him and God showing me it’s not all people.As for the post office, I would make sure someone is willing to help disabled people on each shift.Maybe don’t let the lady who is angry do it…
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November 2023 by Sharon linehan?
Unsatisfactory. Impossible to change delivery address.
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November 2023 by Maryann Richardson
Omg they were so helpful!!! I wasn't sure about which avenue to go with either certified or what...I have important papers to mail and they were extremely helpful and knowledgeable and I'm so grateful!!! Love em honestly patient and understanding!!! Couldn't have asked for better in the customer care department!
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October 2023 by Deb Hartman
Hard to talk to a real person
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August 2023 by Ann Marie
I put a change of address in the middle of May. I'm not receiving my mail and keep getting the run around. I supervisor named Jennifer contacted me and was very snippy and rude. She should not be in customer service. Mail got sent back saying no deliverable mail recepticle. Which is not true and no one can answer me as to why. It's very frustrating at this point. Still not receiving mail. Everytime I've called the phone just rings. No one will answer
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August 2023 by Sadie Russell
Very helpful staff. Answers questions, staff knowledgeable and kind.
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July 2023 by Victoria Graham
I just want to say I don't know. Why are postman sits with our mailboxes? Open in his vehicle on his phone. And it will be out there a good hour. Just sitting while everybody's waiting to walk. To get their mail, it is now going on 5 o'clock in the afternoon. And we have not gotten our mail yet. One before when we have a lady delivering at our mail's hair by 132 o'clock. I'm not understanding this at all. It's horrible service with the Post Office here, horrible.
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March 2023 by Maria Hoff
This is the best Post Office I have ever visited. The staff, especially Chris is always willing to help in a professional yet personal manner. I would give it 10 stars if I could. Thank you to the entire staff at this location for always being able to answer my questions.
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January 2023 by Lanie D
They don't answer their phone! I know for a fact they are NOT so busy they can't answer the phone! I need to make an appointment with them and apparently you have to go in just set up an appointment for a later date. That'd be great except for my husband works a gazillion hours and I'm handicapped. This just isn't convenient and all because nobody in the federal office and get off their hiney and answer the phone. But I'm not bitter. I'm glad I don't have to deal with us too often.
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October 2022 by Patricia Powers
I went to ask why my roku package was not delivered yet.They looked it up and it hadn't even left from the starting place in California.Not Post Office fault.
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August 2022 by Jasmin Hamulic
Called the main line and the direct line. Main line is just automated messages that take you nowhere. Nobody answers the direct line, called several times and after 3 minutes and 30 seconds the line disconnects..
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August 2022 by Jake
Great staff always willing g to help and mKmake it as easy as possible
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November 2021 by Katie Stuckey
Always wait forever and counter staff is rude. Will go to Kerr Albert or Marysville from now on
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November 2021 by Miz Parker
Instead of my mail getting delivered in the mornings it gets delivered whenever, maybe 5 p.m who knows. It went from noon to morning to after 1 p.m. What happened to my regular carrier who delivered in the mornings? Everytime i turn around there's a new carrier for some reason. Last week mail wasn't delivered on a regular day, the next day i had a full mail box. Must be a cca because a regular carrier should carry him/herself as such and know better. ?
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November 2021 by Nancy Quinn
Useless. It's all prerecorded. You can't ask a question and you also never get to actually speak to someone. I used to live in Spring Lake MI. They ALWAYS took their own cake, were very helpful and didn't act like they were brain surgeons on a 5 min break.It's a job. You chose it. Just do it.
