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July 2023 by Amy Desmond
Katelyn was extremely helpful when I had a question about my automatic bill pay. She resolved my issue and knew exactly what to do!! Fabulous customer service!
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May 2023 by John Smolen-Hetzel
Always a friendly staff and they are really good at their jobs! Helpful for the business account I’m a part of. 5 stars always!
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April 2022 by Annika Peterson
I have been a long time customer with Arbor FCU and up until these past couple years I haven’t had any problems. In the past six months I’ve had multiple minor issues with my card, account and other services while those issues were not their fault, they are virtually impossible to get in contact with they take forever to return a message and are completely unorganized and seem to have very little communication with each other as coworkers causing frustration as a customer bei my bounced around when a call or message is finally returned they have horrible communication with customers as well as within the company. Wish I could give them a glowing rating but I truly cannot recommend them to anyone I know with a positive attitude.
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December 2021 by Sheila Beth
I have had an account with Arbor for years, and I have always had superb customer service from both the Gull Road and 9th Street locations.
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August 2021 by Doug Wood
Had exceptional customer service in a beautiful branch office. Dahlen was friendly and professional and helped solved my problem. Very much worth the drive from Muskegon.
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July 2021 by Jean Cutler
costmer service was great took care of my request
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May 2021 by Bronwen Grody
Great advice on the best loan for our needs.
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April 2021 by Helen Magas
Great customer service! Very professional !
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December 2020 by Dave Gardiner
TraVonte’was outstanding in assisting me sigh up for online banking Thank you for having amazing employees.
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July 2020 by Altisha Chavez
You guys should really think about hiring people of color. If not, then at least be kind, address people personally instead of whispering behind the counter. Tense atmosphere.
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June 2020 by Deb
Travonte was personable, knowledgeable, helpful, AND funny! He really brightened my day! Thank you Arbor Credit Union!
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June 2020 by Ashley V
Amazing staff, great place to bank. ?
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May 2020 by Mary Dolfin DeHaan
A big thank you to Mike Lauraine for helping our company, DeHaan Remodeling Specialists acquire the PPP loan, it was greatly appreciated and he was wonderful to work with.
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February 2020 by Robin Andrews
I don’t think their tellers know how to smile at all its the most somber place I have ever been. They were extremely rude when I made inquiries about what types of accounts were available. I decided I was better off taking my business elsewhere. I am very happy that I did. I ended up with lots of options.
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October 2019 by Mishelle Pringle
I dont bank here i just drop off stuff for my boss, every time easy peasy lemon squeezy!