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December 2023 by Ashley Curths
Ken was fantastic to work with. His communication was great through the whole process. The car looked amazing when I got it back and it was done in a timely fashion. I plan to coming back for any other car repairs that I need.
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December 2023 by Phillip Curths
Ken was great at communication and getting the job done quickly. My Infiniti looks great. I will always come to him first, they run a trustworthy business and great people to work with.
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December 2023 by Jordan VanBelle
I want to say thank you to the folks I talked to about our vehicle needing repairs. They have professionalism and knowledge. I trust our vehicle is in good hands! Thank you Gabby.
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October 2023 by carin martinek
I had the pleasure of working with Ken and staff today as part of my collision claim. Everyone was beyond professional, reassuring and informative. They understood my stressful situation and went above and beyond to make me feel at ease with the claim, estimate and repair process. They walked me through the process step by step and I left with the confidence that I was in the best hands possible. The building was meticulously clean and all employees were A+++!!
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October 2023 by Frank Young
We searched the web for an emergency rental car, the nearest one listed was portage, MI Caliber Collision. We walked 1.5 miles to learn the web was wrong, they didn’t have rentals. The staff was very apologetic even though it wasn’t their fault. They made several calls to help us find a rental car and even gave us a ride to Enterprise. We couldn’t have asked for a more friendly and helpful staff. They helped us manage a stressful situation. God bless them.
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September 2023 by Mary Kaz
Stopped in and spoke to Mort and Jenny. Unbeknownst to me all I needed was my truck buffed out. I was afraid it would all kinds of body work I was so surprised they could honestly take care of me besides selling me hundreds of dollars worth of work I was pleasantly surprised that they could accommodate me so honestly and quickly. I have full trust in Caliber after this experience. I didn’t know what to expect but their expertise was phenomenal. I will recommend this shop to everyone. If I ever need further body work I’ll be back to see them Thank you ?Service: Body & Trim
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September 2023 by Tyr Txt
These people are the best! Visiting the area, hit something in the road at night that left part of the bumper dangling. Ken fixed it in place so we could drive back to Texas and get the bumper replaced there. He did the work in 5 minutes and didn't charge us a dime! Gaby(sp?) at the front desk was also quite helpful. Thank you!
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August 2023 by Austin Goodrich
My wife brought her SUV in, without an appointment to have it looked at. We had her windshield replaced last year by a different company and they broke the fasteners for the two strips of trim on her roof and hid it by applying some double sided tape. The guy she talked to, can’t remember his name, but he was great, had her car pulled around back and they put some adhesive on the trim and had it fixed in a few minutes. We have since driven all over the UP with no issue. The dealership wanted to replace the pieces of trim for over $1k. Thanks, Caliber!
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July 2023 by Linda Huss
I heard a rattle in my trunk lid and went to Caliber Collision on Lovers Lane - within 5 minutes they had diagnosed the problem and fixed it ??. This is my second time using this Caliber location and they have all been fantastic each time!! I recommend them highly ?Services: Painting
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June 2023 by Jazmin Guzman
Jenny, Ken, and the office manager Mort were nothing but amazing and kept communication with me. My vehicle needed a roof molding and was on back order from Honda, it indeed took a very very very long time to get the molding in, but each staff member called and kept me updated on the status. I got the molding put on today and it looks good! Thank you everyone!
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June 2023 by Joyce Z.
Our Camry was hit by another driver and needed repairs. My husband tried to get an estimate but was told he had to make an appointment, which he did. A week later, he went there for the estimate. The estimator was not there that day, so they took pictures of the damage and said they would email the estimate on Monday. I called Tuesday and was told he was working on it. On Friday, i called again because I still hadn't received an estimate. I wanted to make sure they had the correct email address. He hadn't gotten to it yet. The gentleman told me that they had 10 cars that needed estimates. Two weeks trying to get an estimate with no cooperation or contact from the business. My husband said never mind, and the gentleman who answered the phone said, "okay". Apparently, they don't care if they get business or not. They didn't even work on my vehicle, and I'm giving them 1 star based on their lack of care about customer service.
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June 2023 by Audra Evans
Do not recommend! I would give zero stars if available. They had my daughter’s car for over 2 months. They fixed everything but it still needed new hub caps. She needed the car back to get to and from work. They allowed her to pick up her car and said they would call her when the hub caps came it. Well it’s 3 months (5 total) later and she’s still getting the run around. Bad customer service.Services: Tires
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June 2023 by Russell Lee
Very kind gentlemen helped me with a sliding van door that had come off its track. Service was quick and friendly — highly recommend!
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May 2023 by Nancy Lee
Ken was amazing and took care of my car! He knew I had the new light for my car but I hadn’t replaced the old broken one yet. Without my knowledge and within minutes, of borrowing my keys & car, he had the new light in!!!I almost cried!How’s that for customer service!!!Service: Body & Trim
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May 2023 by Pat Lane
Great Collision shop! JobWell done. GM and staff friendly and courteous. Keeps customer well informed!
