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July 2023 by Douglas M.
I went into his bank to get information to discuss moving a respectable sum of money to this bank from Wells Fargo and a credit union. The personal banker Lora was helpful at first but the more questions I had the more I felt unwelcome. I felt that this bank did not want my business. She was difficult to get ahold of my the phone but she may have been overworked due to the 4th of July holiday. At my third visit when I was ready to open the account. The personal banker seem very irritated that I spoke about the possibility of talking to the financial advisor. Stating and I paraphrase that it may be a waste of her time to speak with me. I choose to get up and leave vs being disrespected. Very disappointing...
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October 2022 by Rhonda W.
THE WORST CUSTOMER SERVICE EVER. No one could tell me what was going on with my account or why I received an specific email all they did was transfer me around to other reps that you CANNOT understand due to heavy accents. DO NOT USE THIS BANK.
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November 2021 by Joe C.
Chase has been the worst banking experience! If you need to talk to a human don't count on it! Even though there is a local branch they don't give their customers a number to call the local branch forcing customers into their automated corporate quagmire which is highly frustrating and an unproductive waste of time! Chase bank obviously doesn't care about their customers! I'm going back to lmcu.
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March 2020 by Nigel Y.
These guys don't pick up the phone. Called 4 times today but voice mail just directs me to 1-800 #. Do you have a notary onsite? all the time?I don't think all of you are so busy that no one can answer the phone