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October 2023 by Jackie Korteway
Found beautiful items for my wedding. Noticed the SAME items online were all 1/2 off (FOR THIS SPECIFIC STORE), but the prices in the store were full price. Simply asked the manager if they would price match THEIR STORE SITE, and they said no. Said that that's a different promotion for online only. (Doesn't say that online). I then asked if I could order the items online at the half off price and pick it up that way. The manager told me, "Absolutely! Order online, and we'll let you know when it's ready in about 2 hours." Are you kidding me? TERRIBLE CUSTOMER SERVICE.
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September 2023 by Riri Kingg
We accidentally left our bag at the store, but luckily the staff at this establishment were incredibly kind and held onto it for us. The only minor inconvenience was that their phone wasn't operational, preventing us from calling to confirm if our bag was there. However, upon arriving at the store, we were relieved to find our bags untouched and intact.
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April 2023 by Violet Tuinstra
I got my ears peirced yesterday and the lady peircing was training. She was super inexperienced and rough and it hurt a lot. And this morning I woke up and got a real good look at them and noticed they are completely crooked. DO NOT GET YOUR EARS PEIRCED HERE!!!
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February 2023 by Deborah McDonald
I am not the type of person to leave a review, but my son's well being was put in jeopardy. My husband went to Claire's to get our 9yo son's ears pierced. My husband knows I am extremely allergic to nickel and was cautious to buy the 14kt white gold earrings that were upsold to him for $85 because they were supposed to be nickel free.Come to find out a week later after my son's ears and face are breaking out that the backs to the earrings are not nickel free, we were lied to! ? I went back to Claire's to see what they could do to make this right and they tried to sell me the $138 diamond line earrings! No sorry, no refund, nothing!What I think makes this also so terrible is when talking with the manager, she said the backs are stainless and have nickel. So, after my husband purchased the nickel free earrings because of allergies, he was still sold nickel. This should be illegal, if it isn't already. This is equivalent to going to a restaurant with a food allergy and still being given the food.I have since changed out my son's earrings with surgical steel, which is nickel free. His ears have started to clear up, but there is still irritation. I don't know how long it will take for his ears and face to be fully cleared up. In the future I will advise any one getting a piercing to go to a professional, not Claire's.
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January 2023 by Carla Gordon
Claire's is a really nice place to go at Christmas time for stocking stuffers.
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December 2022 by Rebecca Roberts
Employees are too busy playing on their cell phones to pay attention to customers. Management, Do Better!
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August 2022 by Stacia Matthews
The employees are kind and helpful.
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August 2022 by A Cegers
My kids ❤️ Love this store, it's just a bit pricey
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July 2022 by Meghan Baumann
Worst experience at Claire’s ever. Workers on Saturday the 16th were the rudest girls I have ever dealt with. I am a super nice person and I’m young so I am for the most part accommodating… however my sisters and I entered the store to get my sister a special piercing for her trachea. She asked the sales associate if she knew for sure it would fit as they were twenty dollars and the associate said of course! Well low and behold they didn’t. My sister then asked to return them and they were super rude and said they don’t do returns. My sister who was upset came back and told me how rude. I then asked the girls if they could return it politely and they got super rude and defensive and told me they don’t do returns and got extremely flustered and rude. So annoying and rude!
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May 2022 by Ry Kentz
Don't get your ears pieced here. I got mine done, and they were uneven. Not to mention, their jewelry is cheap, and will likely cause infections. Go to a tattoo or piercing parlor instead!
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November 2021 by Darin James
Can’t bring a stroller in for some reason. So what leave my kids out in the big area by themselves? I was in a accident and can’t carry them
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September 2021 by Karen Johnson
Don’t get pierced here
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July 2021 by Shirley Greer
Customer service was poor, store too small for all the fixture's in the store, if you're carrying bag on your side it's difficult maneuver around the fixtures with out knocking something on the floor.
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June 2021 by Estelle Mayne
New customer service. On her phone also
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May 2021 by Shannon Ruedger
Granddaughter loves this store!
