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February 2024 by J W
These guys got me in for an alignment. It was fast, easy, and did a great job. Thanks Guys
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February 2024 by Jill Alo
Staff is approachable, know what my car needs and doesn’t try to sell me extra work.
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December 2023 by Pa Bear
Stopped in from out of town on a Sunday to double check my wheel torque. They were awesome!!
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December 2023 by Traci Brainard
Mike made for a great experience. This location has always been very accommodating and willing to work with their customers.
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November 2023 by Nick T
Went there in the middle of the week and asked for a quote to dismount old tires from wheels that are not on a vehicle and mount and balance snow tires I had, They gave me my quote no problem and said feel free to drop them off and they could work them in between jobs as they were loose wheels and tires. Sounds great to me no problem, I wasn't in any rush. Went on a Saturday to drop off, and here's where good ole Mike Watson, Mr. Helpful Manager comes in.No question was asked prior to Saturday when trying to drop off, of the condition of the tires, they are like new Blizzaks I got online with 12/32nd tread left. (They start at 13/32nd), the first condescending thing out of his mouth was "are they used" and I said yes, without any other questions or concerns from him he blurts out "can't mount used tires, company policy". So short, so condescending, unapologetic and he had already at that point dismissed any chance of rectifying the situation or taking it further.Baffled, I stood there a several seconds to gather my words as I was heated at this point by his lack of customer service and his attitude of seeming like he hates being there, hates customers, hates his life and wanted nothing to do with the situation. I said "you should probably have your team communicate that better so as to avoid creating situations like this, as this is now the second time one of your employees tells me one thing or fails to ask one thing and then you're suddenly here to tell me another.". I said to him this will be the last time I do business here. I will advise my closest to avoid Firestone at all costs moving forward.Mikes poor attitude, short and condescending dialogue and complete and utter lack of customer service will cost this location a good deal of business and I will personally never spend another dollar at a Firestone location or buy any Firestone products or services again.
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November 2023 by becky sackett
We purchased new tires for our van and had an alignment done , we purchased she lifetime alignment check , well worth it , we can get our tires rotated and an alignment if needed , we were in and out , great experience , very helpful and friendly staff
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November 2023 by Ron Harding
I've been doing business with Firestone since the 80s in multiple cities, and I keep coming back.My last visit to the Firestone in Portage, Michigan was to get a tire repaired that had a screw in it. I was told it would take a couple of hours before they could get to it, so I left the store to run some other errands. Within 30 minutes I received a text telling me it was ready to be picked up.Thanks guys for the great service.
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November 2023 by Remnant Poet
Very dishonest! I spoke over the phone with Mike Watson, the manager of the store and asked if they had DieHard Platinum battery for my Acura and he said yes. But when I got back from the service, I realised they installed a DieHard Gold instead of a Platinum. They also added other services without letting me know. There was a charge of 16.99 for corrosion protection that was not informed prior to service. Despite clearly asking, he lied to me from the beginning and wants me to come back to the store to see what can be done. Firestone used to be better! Not going to Firestone anymore.
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October 2023 by Mathew Cardoso
My tire light came on on the highway this Firestone was the closest to me came in on Sunday at 4:15 and Jeremy was able to to repair my tire to get me back to ChicagoGreat Service Much Appreciated
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August 2023 by Monique Smith
My teen daughter dropped her boyfriends house key in the emergency brake boot. She panicked took it to Firestone(because I've always told her where to go) the took her shifter apart got the key and didn't charge her!! Thanks guys!!
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June 2023 by Dan Houts
They honestly sucked. Wouldn't mount my tire and treated me like I was in educated, though ive been in and out the business for 37 years. Don't waste your time.
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May 2023 by wei-lun Chiu
Very efficient. I got my alignment done there. I had the lifetime alignment with Firestone.
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May 2023 by John Braganini
Outstanding customer service, superior quality, clean and comfortable lounge and a great value!
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April 2023 by Kyle Hadley
I went in to get an inspection. They ran my credit and dropped my credit score without letting me know that’s what was happening. Had me give them my social security number. They treat you like a robot and have the highest quotes. The inspection didn’t accurately tell me what was wrong either. The obvious problem that I had brought it there for, they overlooked and said they needed to fix some other problem that wasn’t that big of a deal and not that hard to fix. These guys working this shop think it’s funny to rip people off. They assume that the public don’t know anything about cars. Bad place. Thankfully I have fixed the problem for less than a 1/4 the price they quoted me and just have to go back and fix another issue that was my main issue I wanted to fix with the car. Pretty obvious problem that any other mechanic could spot right away. Not sure what these guys are doing there at this Firestone. Wasted my time, cost me more money, dropped my credit score. Something else, they are not there to help people or service the public, bewareService: Auto engine diagnostic
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March 2023 by Jerika Zuckerman
We came by on a Sunday morning, with an emergency tire puncture, we were on a road trip and we’re glad to have found this location. Michael was very helpful, got us in pretty quickly and helped us get back on the road. We were thankful to have stopped here!
