-
March 2024 by Eric Osterhouse
I have purchased multiple amazing items from here, including my wife's engagement ring, her band and my wedding ring. The professionalism and attentiveness to detail made me feel so comfortable and taken care of. I would recommend anyone to head straight here for anything you might need for any occasion or memory! Six out of five stars!
-
January 2024 by Jerome Hentkowski
Had an existing ring reworked and the service was outstanding and turned out exactly what my wife was looking for.
-
December 2023 by Jeremiah Diaz
Your portage Michigan store is top notch. Every single employee there is wonderful. Being disabled as I am, I can no longer dress well (I have to wear sweats), look well (I am hunched over and haggard from radiation treatments and sugeries), walk well (my legs below my knees no longer work and I use a cane) or sound well (I am slurry), and they treated me like when I was wealthy and dressed and looked good. I had trepidation on going out of shame and they eliminated that immediately with the friendliest and most caring interactions. I was hurting badly, but wanted to be part of the conversation so I stood for much longer than I should have (they offered me seats), but it was the positive engagement that was something else. It’s this reason why I and we only shop here since 2005 or so. And we have to drive an hour away to do it. It’s a sacrifice for us and extremely difficult for me, but this company has been worth it. Keep doing what you are doing and give that manager, her salesman, and the entire staff our sincere thanks. I have few wins in my life right now, and this one of them.
-
December 2023 by Joshua Loruss
Came in to get an engagement ring for my girlfriend and the service is outstanding! Luke, was very kind, knowledgeable, and went above and beyond to make sure this will be a wonderful experience. I cannot recommend this place enough!
-
October 2023 by Zora
Luke was amazing! He sold my partner and I rings fit for our budgets and personalities. He remembered important details about us from our first consultation, was honest about pricing and longevity, and genuinely wanted to help us navigate the complicated engagement ring process.
-
October 2023 by Jeremy Schuett
If you are reading this - Then I'm going to let you know the good news. You can finally stop looking for another place to shop for your future Wife / Husbands engagement / wedding ring. Josie & her team are literally the best people I've ever worked with. I went to 5 different stores to try to find the perfect ring and I couldn't find anything that was just right - Josie let me know that we could custom build something that was exactly what I wanted.After hunting for the exact style & diamonds I wanted, we made a custom ring, and she delivered on exactly what she said she would. Communicated great my first visit to the store she gave me her number and any questions I had she answered. If this is your first go around with buying a ring or 3 or 4th I promise this is the best place to go.
-
October 2023 by John Maney
Purchased my fiancés engagement ring here recently. From start to finish Mistye and Josie made this process so easy and seamless. They took amazing photos of the ring and I couldn’t have asked for a better experience! My fiancé wanted a “vintage style” ring and this is the ONLY place I’d recommend or go to. Thank you once again for helping make this process so amazing!
-
October 2023 by Curt T.
My wife lost the diamond from her engagement ring. We took it into Helberg for repair/replacement. We were quoted 2 weeks repair time. After 3 weeks my wife called to inquire and was given the run around. 2 more weeks and still no ring. I stopped by to inquire about the ring. I was then told by Luke that there was a misunderstanding between the jewelry store and the jeweler. That our information had been lost and that work had not even started yet. Most unprofessional jewelry store I have ever used. I still don't have the ring and am left hoping they aren't stealing it from me. But I have to assume they are. Warning stay away. I would leave zero stars if I could.
-
September 2023 by Fendy K.
Just came in 5 minutes ago looking a necklace for birthday gift.I was confused and luke explain everything to me and finally i get the best one, so I appreciate ur help man,This place is really recommended if u looking birthday gift or wedding gift,
-
August 2023 by Kathryn Smith
We just stopped into this store today to get a wedding ring resized since it was given to us by a family member. They were SO attentive and helpful and even let us see the diamond under a microscope and gave us a rough estimate of how much it would be appraised for. The woman we worked with was very nice and very detailed oriented and because of my awesome experience I want to give them more of my business in the future. Thank you for taking a stressful detail and easing our minds a bit!
-
June 2023 by Mitzael Gutierrez
Great shopping experience, the store manager Josie was able to answer all of my questions about my new watch. She has the knowledge and experience, so if you're looking for help, she is the BEST!
-
June 2023 by Kyle Gil
I have bought a tennis bracelet and a chain from here before. Both time I was helped by Luke and he was super helpful and showed me the ropes since it was my first time buying jewelry. Couldn’t recommend this place and him enough. I broke my chain a few months ago and he even got it fixed for me. If you’re looking for jewelry and amazing customer service this is the place to go.
-
June 2023 by Lissy
What a disaster! I bought a ring with small diamonds in it and one fell out shortly after I started wearing it. It was dropped off May 10th, promised May 26th, and I still have heard nothing about it. Also, in the receipt slip, it was noted that two other stones were loose. It sounds like the entire setting is defective, but they have stated they won't replace it. At this point in time, I don't know when, or if, I will get the ring back.
-
May 2023 by Allison VanderLoon
I had a wonderful experience with the associates! My engagement ring and wedding band are both from Helzburg and I couldn't be happier with them. ? Mistye and Luke were able to help my fiancé and me find the perfect wedding bands, and Bill had my band resized the very next day!
-
April 2023 by Melanie '.
I visitied Helzberg for the first time this weekend. I wasn't looking for anything specifc, just browsing. Luke & Erica did a great job of understanding my taste in jewelry and showing me different options that I might like. They were extremely helpful and I ended up buying 2 beautiful pieces of jewelry. I will definitely be a returning customer.