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July 2023 by eggman007
John was helpful throughout the selection and buying process. He kept us up to date with information on when the time was coming in. He was kind, considerate, and he made it an enjoyable experience. I’d highly recommend John at Modern Tile for any of your flooring needs.
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May 2023 by Ray Bomeli
We were very pleased from our first visit in the store. Removal of the old and installation of of the new carpet was done at our convenience.
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March 2023 by Nicole M
I am writing a review again because my several years old review no longer appears here. However, I no less dissatisfied and angry with the "service" that we received from Modern now than when they had our VCT floor installed 7 years ago. We spent $8000 on a toxic and hard to maintain VCT floor. I wanted marmoleum, but we could not afford it ... except that I discovered during installation that we could have easily paid for the marmoleum tile and the third party installation with $8k, if Modern had not clicked the ticket several times over. Essentially they did nothing but hire the third party. They would not ever come out when I had complaints about the work. The chatty saleswoman happily cheated us out of a quality floor and added zero value. Modern has a lucrative business model that is good for them and terrible for the customer. Be more savvy than I was. I regret my choice every day when I walk on my floor.
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July 2022 by jack morrison
Well established business in Kalamzoo. Been in business for over 60 years.
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January 2022 by Sandra DeDoes
Modern Tile offers unparalleled customer service, and honors generational loyalty. All service is individualized - no canned sales speeches, but only the utmost effort to meet the needs of the individual at hand and their residential requirements. Their integrity is not to be questioned. Ask for Mike Smith; he has years of experience and a wealth of knowledge. They truly are the people to trust in Kalamazoo.
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October 2021 by Mike Kleckner
Great service great follow up and accurate scheduling expectations. The work was completed quickly and looks amazing. Great job!!! 10/10 would recommend for any flooring project
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June 2021 by Mark Barlog
Drove 45 mins only to have them close early and not care enough to change or post a sign! Very dissatisfied. Just lost a customer for 1500sf basement remodel!
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January 2021 by brian wagner
great family owned and operated
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September 2020 by Derick Goss
Great customer service
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April 2020 by Brian Ream
This was very expensive carpet. It is of absolutely terrible quality and I've had them over to look at it, and I was told (after having to argue about the warranty) that the carpet would have to look much worse before they will fix it under warranty. So, I have given up, and when this carpet looks bad enough, I'll have to do it again. Don't buy quality stuff here, they don't support it.
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February 2020 by Lori Enicks
After looking for flooring at the big box chains and the standard online options I found Modern Flooring America. I am so glad I visited their showroom. They offer an impressive selection in all types of flooring which is a far superior quality than I found at the chain stores. The staff is very knowledgeable and friendly.
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December 2019 by Timi Wysong
UPDATE: When I stopped in and spoke with the owner, he was mortified hearing my story, came out to our home the next day to assess what needed done, then came back the day after then and finished the work beautifully, he did not charge us for the work and he apologized profusely.ORIGINAL REVIEW:They sent a guy out to add tile in our kitchen where a wall microwave was. The hung the tile w/our remaining leftover tile, the guy was teaching his kid, it’s all crooked, some are backwards. They said they’d be back in a couple days to put in the grout. Never came back. I tried for over 18 MONTHS to get an answer when they’d come back, I went to Modern Flooring and spoke with Mike Smith in person, I’ve spoken with the manager. Nothing. It’s been over 2 years now and finally talked another company into putting in the grout. It will look awful as the grout is light gray so the lines will be very crooked. They have done NOTHING to fix the crooked tiles. They also reattached one tile in our bathroom and left it taped without grout. I finally pulled the tape off but there’s no grout. The only reason I can think of is they know they used the last of our tile in that section and that tile has been discontinued. They do not want to pay to redo the whole backsplash.
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December 2019 by Cindy Taylor
I'm so happy I found this place amazing service!
