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March 2024 by Tyler L
Ran over a fence post on i94 which blew out all 4 tires and rims on my vehicle. Far from home and in a pinch, Ken and his team helped me get back on the road the same day!! Went above and beyond to help me find solutions at a very reasonable price. Awesome team at Monro! Highly recommend.
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February 2024 by Janell Howard
Great service, helped us out and got us back on the road with our trailer in just a few minutes! Highly recommend
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February 2024 by Shelbie Ramirez
Everyone was nice and welcoming. They helped me understand what was going on with my vehicle without making me feel stupid.
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January 2024 by Crystal R
Great place to take your vehicle. Customer service is patient, respectful, and considerate.
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December 2023 by Nature Gurus
Kept saying my car ran great, then died on me on the way home. Threw engine codes and took care of the one that was the very least of a problem with drive ability. Spent $650 for jo reason at all and the guard for what they "fixed" is just hanging and the new part is just getting ruined. Run, not a real mechanic whatsoever. Please listen to this. My car is still bogged out, vibrating like crazy, and almost dying daily and I'm in debt. Don't go here, I had to go 3 times before the check engine light and still didn't fix the problem for $650. Not a real mechanic period.
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December 2023 by Ben Dunham
Ken and the crew are fantastic. Fixed the car quickly and even got me on the roads in time for the holiday season. Couldn't be happier with the service. Highly recommend anyone in kalamazoo and portage to do your auto servicing here.
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December 2023 by Elizabeth Bedford
Quick, same day, and efficient. Could be better about explaining services and issues, I had to pry for an explanation. The service was also not reasonably priced, but other service centers would've taken over a week to complete what I needed done that day.
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December 2023 by Heather Schettner
The team was very friendly and helpful and were able to squeeze my car in on a Saturday. They worked quickly to find the best deal on a part for me and were always happy to answer my questions when I called to check in.
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December 2023 by Mere Alutfe
DO NOT GO HERE!This place is terrible.I was overcharged for brakes &nd rotors. I came in with a specific, simple fix! Now my vehicle is making noise under the hood. I would give 0 stars if I could…
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November 2023 by Kris Fowler
Ken, the store manager, really helped me out by quickly fixing a serious problem with my rental car, so I was able to finish my long road trip safely! He was very professional and made it easy for me.
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November 2023 by David Melvin
I wouldn't recommend this place to anyone. They couldn't fix the problem put a new master cyilnderididn't fix it then tried to sell me a used abs pump from a salvage yard and refused to tell me witch place they got it from because they marked it up so much.
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November 2023 by Mulan Feeji
The manager, Robert Overman, was very friendly and approachable. Extremely satisfied with their customer service and overall experience. Will definitely recommend.
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October 2023 by Elizabeth DeVries
Ken and his mechanic gave a very thorough inspection to a car we were thinking of buying. They gave honest advice and taught me a thing or 2 about cars:).
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October 2023 by Rita Moore
I am very annoyed and disappointed with this location. I have always taken my cars to Monro for service. I realize that the price of things have tripled but being charged for unnecessary things is not fair to anyone. My engine light was on, I took my car in for a diagnostic test. My car was there for 3 days. I had to call after the first day to ask what was going on. All that time, I assumed they knew what the problem was maybe spark plugs or something. Nope, I was told it was vapors causing the problem. My bill was over 600. The receipt didn't show what exactly they fixed but some codes numbers. I asked about that and was left more confused by the answer. Two days later, my engine light is on again. I called and was told to replace my gas cap. Are you kidding me! You charge me for something you didn't properly diagnose and say get a gas cap. Everyone's time and money is precious. My car is important to me and when I choose a mechanic, I want to be treated fairly. I am trying my hardest to get my money back. I feel so cheated.
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August 2023 by Sarah Hoef
Kind, skilled, and efficient! I've taken my car to this location for various needs over the past two years and have always been more than happy with the outcome. Plus, as a 20-something woman who does not know much about cars, I have never once felt talked down to.
