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February 2024 by hayley osada
had a terrible experience at this location, unprofessional staff were careless with my vehicle and refuse to rectify the situation. save yourself the trouble and do not take your car here!
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February 2024 by Paige Zajda
SCAMMERS!PLEASE IF YOU DO ONE THING RIGHT IN YOUR LIFE, DO NOT TAKE YOUR CAR THERE!They are so dumb here they might try to give you the wrong car back and gaslight you that that’s the one you dropped off.
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February 2024 by Devin Meier
Messed up my friend’s car even more than it was before he brought it in, even forgot to put his heat shield back on, then charged him for all of it and are now ignoring him.
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February 2024 by Autumn Blakesley
Worst service ever. We will never be back
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February 2024 by Audrey Wallace
Terrible customer service and lets cars leave unfinished, without parts. Liability city!
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February 2024 by Keoshi Robinson
The technicians that worked on the cartoon amazing job with the thermostat, however the office personnel led me to believe I needed a radiator not a sensor. Thanks but please do better.
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January 2024 by Troy Lawson
Had an incident where another shop promised they had the tire in stock in Grand Rapids and then they called me after I had dropped off the rim to say they didn't. These guys got me in and out in less than 20 minutes so that I could get home before the snowstorm. Very friendly.
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January 2024 by Tyler Jonatzke
These guys were quick, kind, and professional. They diagnosed the problem and had me back on the road in an hour with a part ordered and an appointment to put it on the next day. When I heard a concerning sound related to the repair, they got me in quickly and checked it out. Ryan, Fred, and all the other guys here were great!
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January 2024 by Jeffrey Burgett
Web site says open Sunday it's not that needs to be fixed
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January 2024 by No Name Cousin
PepBoys has been great the last 2 times I went in. This last time I got my rear brakes done and quickly. Great price and fast friendly service!
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January 2024 by Annie Roos
I’ve had 2 great experiences with the team here. Even when they are clearly very busy, they are always kind and accommodating.
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January 2024 by Meagan Hatfield
Terrible customer service.
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January 2024 by Nick Fornalewicz
Do not go here! I went to have my car worked on, they sent me home with my car body skid plate partially attached and under engine skid plate completely missing. After hearing the metal and plastic grinding on the highway once I picked up speed I was forced to get out on the side of the dark highway to see what was wrong, I noticed a part under the car body was hanging to the ground and the bottom of my engine was completely exposed, no cover at all. When I immediately went back to have the part correctly put into place, I was met with little to no care that they had let me drive off with unsecured parts. I was thinking my under engine skid plate had to of been torn across the highway, it was only after returning because car body skid plate dragging that I was given the under engine skid plate, they took it off and did not return it to me, without telling me. If I had not gone back I would still be driving on winter roads without it. I was then told they didn’t have the parts to secure it. If I would not have had to turn around due to their neglect I would have never known under my engine was exposed and driven until my next oils change in mid January. Costumer service is useless as well. Only go here if you have time and money to waste.
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December 2023 by Sarah Ann
I have never been so disappointed in an experience. I scheduled an appointment for an alignment online for 5pm about 2 days ago called the morning of to confirm pricing and they said they needed me there an hour earlier because the alignment would take 2hrs (huh? if that’s the case why have available appointments at 5?) Well I rearranged my day accordingly and brought my car in at 4 anyways. Upon pick up when I was paying they informed me they don’t accept cash. There were no signs stating this, they didn’t tell me at drop off, or when I called to ask about cost. I didn’t have enough on my card and neither did my boyfriend so we had to call around for help from friends and family because they closed at 6 and took 2 hours to do my alignment. We will not be returning.
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December 2023 by Chris Verbrugge
Made an appointment for 12pm to have my tires rotated. Took 20 minutes for anyone to speak to me. When I finally got to the counter I was told they will get to it as soon as possible. I asked how long will that be? 2 hours! To take 4 tires off and put them back on? Yup, then I was told the website does not take into account the work needed to be done or if they’re fully staffed. (I’ve never seen them fully staffed, it’s their go to excuse) No more pep boys for me. It’s where I bought the tires. I’m going to Discount, doesn’t matter that I didn’t buy from them. I’ve bought every tire for every vehicle from Discount, my mistake trying to save a few $. Pep Boys does not deserve me as a customer.