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February 2024 by Khuong “Zoanthids” Le
Thank you so much Anila for the kindness & professional service received. The staffs are friendly especially at this branch. Such phenomenal experience. Much appreciated. Thanks again Anila.
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January 2024 by Penny Sundman
The Centre and Portage location closed and consolidated with this one on Westnedge. It’s a little further to drive which wasn’t a big deal for me. However, I find the ATMs do not work most of the time so I end up having to go inside because I haven’t brought a deposit slip. The parking is horrible and so is the traffic flow driving up to the walk-in bank. It was a poor decision to consolidate to this location and should’ve consolidated into the Centre/Portage Road location. The access to and from the portage road location was way better and the parking and ATMs were much better. There was even an ATM in the vestibule, which I loved for walking up. The Westnedge location needs a huge upgrade. I have been a PNC customer for decades and I’m now considering whether I want to stay with PNC just due to the inconvenience of the Westnedge Avenue location
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January 2024 by John Carlin
Since closing the 2 branches closer to me, I drive 13 miles for this one. Oh but replaced by ATMs in gas stations... Always out of order and/or with pop splatter. Disgusting!
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December 2023 by Tiffany Mizikar
Learn how to answer a phone not everyone has time to drive to a bank that doesn’t like helping their customers like seriously rehire a new staff or something
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November 2023 by Marian Cook
Not answering the phone during banking hours.
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October 2023 by Karen Brier
Just not the same since Sharon and Brett retired! They knew how to treat customers very well.
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July 2023 by Cheridah Miller
Slowest drive thru EVER!! I am sad that the the one on Centre Street closed they had way better service. I had to leave the other day because it took so long and I had another appointment. Never did get my banking done that day, wasting time there!
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April 2023 by Scott Stokes
Play simply this Bank does not care about it's customers ! Shutting down most banks around could not even get an extra withdraw slip so I did not have to spend the time to wait teller the next time just playing I'll pour!!
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February 2023 by Harrison Willoughby
Very untrained staff, go to the crosstown park location, much better.
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January 2023 by Christina Pacelli
It would be nice if management told their staff the correct information
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August 2022 by Lurge
Great customer service, stopped me from applying for a credit card that I had no chance of getting approved on and replaced my broken debit card for free.
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August 2022 by Ron Kahl
I hate doing business here!!! This is a hard place to do business with and it’s no wonder why they have such a horrible rating on both google and wallet hub!!
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July 2022 by Sheryl Loux
Staff parking should never be in the limited parking close to the building. The staff should use the parking spaces farthest from the building, freeing close parking for clients.
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April 2022 by S S
In general their customer service agents are very polite. Their financial officers are not quite knowledgeable of their financial products. When I visited one of them since I was getting penalized due to over draft protection which I had set up when I opened accounts with them. He stated that the previous representative set it incorrectly. so He corrected and stated it should be all fine now.I get charged again for over draft protection. So I approached the manager and she stated the personal accounts cannot be protecting the business checking! Ridiculous...I do not know whom to believe.I began getting charged for wiring money in (like depositing money) from another financial company...What kind of bank would charge for this!!!...Ridiculous...Don't understand the logic behind this!!
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April 2022 by connor makowski
Always very helpful staff. Surprised at the low ratings on Google so I had to leave a review.