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November 2023 by Daniel Morse
Just in. Just left. I normally go to the Lansing store for my glasses. So, I am on West edge in Portage. I stop by the store here. The counter guy was rude. Acted like I did something. I tried to explain I go to the store in Lansing. He was just rude. Done. I just walked out. Don't bother with Portage MI store.
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November 2023 by Daniel Ellis
I had a problem, and John helped find a solution. Instead of loosing a customer for life, they gain a customer for life.
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November 2023 by Lisa Garlets
I bought this pair of Draper James glasses in March and the hinge broke on them. They are treating this as a warranty issue when it’s obviously a manufacturer defect. I have never broken a pair of glasses in my life ( and I’ve worn glasses for over 25 years) and in the span of 7 months, my husbands glasses broke (we paid the warranty, no issues), but in this case, I opened them up just to put them on and they fell apart. I explained this to Angelle, who kept leaving to talk to someone? She insisted it was a warranty issue and insisted on charging me despite the insistence that this was a manufacturer issue. I also paid extra for anti-scratch coating and despite using their lens cleaner and cloth exclusively, my glasses are riddled with scratches. This combined with being threatened to be sent to collections for a visit I had on the same day as my husband, billed under MY insurance, yet I was told he was covered but I was not covered under my own plan. I spent over an hour arguing that issue as well. RX Optical has seriously lost a customer that has bought several pairs of glasses, but this past year shows me the rapid decline of customer service and there are better, cheaper, places to buy glasses as disposable as the ones provided here.
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November 2023 by Cheryl Zerbel
I had a great experience yesterday at RX Optical! I've been coming here once or twice a year for many years, and I never really tried any other place for my glasses. Online scheduling and reminder text from MyEyeDr are a must for me. The 1st staff who greeted me was clear, kind & concise (which I appreciated with a 2 year old in tow in a stroller). During my pre-exam, I knocked my glasses on the ground & rolled over them!! They were super bent, but the gentleman immediately offered to take them to the back to see if they could repair. They came out good as new! The Dr during my full exam was on point. He was friendly, gave clear instructions, explained what was necessary, answered my questions, and spoke to my 2 y.o. Next was Lisa, who was also on point! She explained all charges and helped my make spending decisions. I didn't expect to, but in 5 minutes, she recommended the PERFECT pair of glasses for me. I was in & out in 25 minutes, super excited for my new glasses next week! Highly recommend ? Helps when you have a good attitude & smiling face like myself. #BeKind
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October 2023 by Peggy Johnson
I was having trouble with my rebate getting sent to cooper vision so I called RX Optical and talked to John Hatt who was very kind and helpful. He said if I was having trouble again to come to the store and he would help me. Well, I still couldn’t get my paperwork sent after talking to him. So I went to the RX Optical and John was there and said he would help me. John spent so much of his time trying to get my rebate sent. about 2 hours. All the time I was there at RX Optical he stayed working on my paperwork. He was always very kind, professional and patient. I would say he is a very Valuable person in the business with his kindness and willingness to help people.Peggy Johnson
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August 2023 by Brandon Wilder
I came here today with my daughter for an eye exam and glasses for both of us. It was really a great experience for us. The clerk was super helpful and down to earth and was very kind to my daughter. The doctor was also very kind and informative as well. One of the employees even gave my daughter a coloring book and it made my daughter feel special. I will be definitely coming back.
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July 2023 by Chad Clearwaters
Again, got my safety glasses wrong and here I am at work with a headache and I to wait longer for them to come in and my regular prescription glasses are in the wrong frame causing abrasions on my ears, back to my old broken pair for now, and I want a complete refund!!!!! Absolutely horrible, same issue in 2014, paid for transitions and didn't get them
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July 2023 by Christy Campbell
I have been using RX Optical since 2021 for my glasses but I really love the Westnedge location. Whether stopping in for adjustments or actually choosing new frames, everyone is always so friendly and helpful. Angelle helped me this week with my eyewear and she was so sweet and patient! She went out of her way to find me all kinds of options and gave me her opinions. I will continue to visit RX Optical for my glasses in the future.
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June 2023 by Amy Rummel
John was extremely helpful! I got my first pair of computer glasses and was extremely concerned about the fit. They are awesome!! They are a game changer for me while working in front of a screen all day! So glad I did it! Another awesome recommendation was taking advantage of their discounted 2nd pair! I got prescription sunglasses at an extreme discount. Now I can read my books outside!!
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June 2023 by Rene Reminga
Lisa was amazing! Incredibly helpful and kind. She was also patient. Rx optical has a large selection and the store is clean!
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June 2023 by Douglas Kann
My eye exam was quick and easy, my new glasses got here before the expected arrival. What more could a guy ask for? Thank you Laural!
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June 2023 by Ashley Baker
Such a great experience! The associates are friendly and knowledgeable. I was helped quickly and with kindness the entire time!
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April 2023 by Robert Hazen
Real happy with the staff but the outside vendors not so much! 3 months later and still waiting for safety glasses
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April 2023 by Tracy Van Valkenburgh
I stopped by and got my glasses adjusted by Tessa. She was really friendly and helpful. Thank you for your kindness.
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February 2023 by Andrea Warren
Staff is amazing! Very kind, helpful, thorough and informational. Highly recommend!
