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March 2024 by Amanda Wisniewski
Had to put my good Ole boy down ,other than that staff was very understanding, kind, and respectful of needs and wishes.. Thank you much
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March 2024 by Maci Bradley
I bring my cat here and all the staff is so friendly! The clinic is clean and vibrant! Dr. Michelle Clancy is so sweet and helpful! She answered all my questions and more! Definitely recommend bringing your pets here!
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February 2024 by Hanf Sativa
We've had a horror story ourselves going here that cost us over $1000 from incompetence.Stopped going here a few years now....Its hard to find a competent veterinarian clinic today....All customers today are looked at as a Golden Goose, and they guilt you into buying vaccinations and other meds, which help to support their over staffing....(If they're understaffed as they claim its from poor management)We treat our pets like we treat each other, we dont unnecessarily give them medications unless they actually need them....(We have every right to question what their doing because we are their Customers and we're most of the times Correct)Its foolish to give our pets flea meds in the winter when they barely spend time outside because of the cold temps.Heartworm medications are another one that needs to have better guidelines....If you live in an area that has a high mosquito population during the summer months then give it to your pets, hard to find a mosquito in the winter in northern climates.....(So a review flea, tick and heartworm meds in summer months only ✔️)This clinic will give you all kinds of reasons to give meds unnecessarily year round, but leave out that they need those greenbacks more....There probably won't ever be a small town vet whom just supports a minimal staff with decent pricing and won't prescribe meds unnecessarily to your pets....
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January 2024 by Dave Deluhery
Last week sweet dog of nearly 15 years, Latte Grande, had reached the end of his journey. He has been taken care of by VCA every since we relocated here 12 years ago when I retired. All the Doctors at VCA have always listened to us and have taken care of Latte the whole time. Dr. Browning and the staff helped us make this decision and with great consul and empathy we said goodbye to our sweet prince and held him as he took his last breath and crossed the rainbow bridge. Thanks you Dr. Browning for being such a good friend to both us and Latte and helping us get through that difficult process. We wish everyone at VCA Portage all the best and thank them for their dedicated service to Latte through his various trials and tribulations throughout the years.Dave and Leslie
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November 2023 by David Miner
Able to get in quickly, Friendly and professional, would recommend them, would like them to have offered a more holistic approach to my cat having diabetes a little on the expensive side.
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October 2023 by Chris Porter
My daughter brought her cat in a few weeks ago with symptoms. After $600 between the appointment fee and tests, they said nothing is wrong. This cat’s symptoms have only gotten worse and is now drooling out blood. My daughter called them back today and the response was to bring her back in and the fee is $99. When my daughter asks why she still needed to pay when they didn’t find anything the first time, the response was cold hearted “it is your responsibility to contact us if the symptoms got worse.” No VCA, it was your responsibility to do a more comprehensive check to begin with. Saying nothing is wrong and now the cat is worse and suffering is a miss on your part. You are the supposed experts and the critical thinking should have been, “the tests didn’t show us anything so let’s continue to look”. You missed a diagnosis and sometimes that happens but when it does, you own it, not shame my daughter like she did something wrong and try to charge her for it. She trusted you. I suggest having a more compassionate receptionist as these animals mean something to people. Perhaps even consider doing a better job of simple problem solving.
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August 2023 by Jan Tucker
Have cared for our cats for years, and have always been happy with their care and service. We have 6 elderly cats, so we are in at least 1-2 times each month with at least one of them
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July 2023 by Laken Lefebvre
This place is amazing, I could not recommend a place to take your animals any more than here. I (unfortunately) ran into an emergency and they got me in so quickly and efficiently with such care that I was so impressed and plan on taking all of my animals here for the rest of the time that I live in Kalamazoo. Everyone was so friendly and truly seemed like they cared about my dogs well-being - which means everything to me considering my dogs are my fur children and mean the world to me. I appreciate it more than they know. So thank you!
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June 2023 by Alyssa Mead
We had to put down our 15 year old dog Levi and amidst one of the saddest moments of our lives, the kindness and sincerity of the staff was a bright light during our stormy day. They were extremely kind and sympathetic from the phone call to make the appointment, to during the appointment, to two weeks after when they sent us a card signed by the staff. I cannot say enough good things about this staff and this animal hospital and I will recommend them to anyone and everyone. Their presence and sincerity was exactly what we needed during this terrible time and I will forever be grateful to them for the love they showed us. A big and sincere thank you goes to all of them, and my husband and I feel very blessed to have worked with them, even under the circumstances.
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June 2023 by Kim Mitchell
They take wonderful care of our two dogs and cat. I like how they send multiple reminders for vaccinations and check ups
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June 2023 by Tabitha Clark
All conservatives be warned. The staff here is VERY Liberal. We took our dog in. The vet gave us his diagnosis completely ignoring half her symptoms. My husband reiterated her symptoms to the vet and he completely lost it. He jumped up out of his chair and started yelling and screaming, you could literally see his heart pounding out of his chest! My husband told him he needed to calm down and have a seat then he started yelling how he couldn't talk to him that way and got more upset!!!! Well, they asked my husband to leave and they called the cops. I finished the appointment by myself and the vet continued to disregard half her symptoms. The manager came in after that and asked me for clarification. I told her the truth. Your vet disregarded her symptoms and when my husband reiterated them to him he got really upset. I told her thought he was sensitive. What else could any rational mind think. She gave me medicine for the dog and terminated our service. I tried to pay for the appointment but she wouldn't let me.So I guess all I can say is that if you don't disagree with the vet or attempt to reiterate symptoms that you feel are being overlooked you'll be great with these guys. On the other hand, if you do, the police will be called but at least your appointment will be free!!!
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May 2023 by Shannon Coleman
The staff here were very nice and just doing their job but they push a insurance on you from the second you walk in the door. And because of them having this insurance (which only makes you spend more money it saves no money in the long run!) They charge insane prices. They quoted my kittens spay at 1,164$. That is insane the humane society does it for $100.
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May 2023 by Racheal Anthony
They did everything they could for my dog when he was in distress. It was a little pricey, but that is understandable for emergency care.
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April 2023 by Megan McKenzie
The best experience that I've had with a vet! Dr. Browning was patient and compassionate with my anxious pup. The staff was friendly and the visit went great. Would highly recommend!
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January 2023 by Annette Hillman
Was so thankful they were able to get us in so fast and everyone was very nice and compassionate. Would definitely recommend them. Thank you to you all that were there today to make our sad situation more comfortable for us.
