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December 2023 by Bri-Bri Monroe
Service is good. The four stars is only because the prices are much higher than other grocery stores. I want to support local stores, but the prices are hard to justify. Produce is not always fresh and that hurts the willingness to pay more. If products and produce were more fresh, it may help a bit. Like I said, I would love to shop here more to support the locals.
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December 2023 by Kim Hardin
Stop in to get a few things. They are more expensive than other grocery stores. They kind of got you, if you don't go there you have to travel further.
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November 2023 by Jeff
3 time this has happened with same employee. Went to self check out and was with my girlfriend and she purchased alcohol and the employee came over to ask for her ID then asks for mine i go why im not purchasing it she goes you look young and she could be giving it to you. Then I ask her so if i have my kids with me or my girlfriend has her kids with her they will deny us to buy cause they look young or we might be giving it to them and she walked away without answering. Come on!! This employee is the only one that does this. Have not had no issues with this with any other employee buying alcohol. Called the manager and they seemed to not care about the issue or get the point of it. Needless to say i wont be going back here again.
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November 2023 by Brian Burdette
Toms is a small town grocery store, and the only one in Portland MI, large selection of foods including a full hardware store prices are a little bit more than a big box store however next closest is around 15miles away.
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October 2023 by Gina Tamburino
People say, "Why don't you go to Meijer where prices are cheaper." Because I like the convenience. It's easy in and easy out. If there is something I need that isn't there or I find a price too high, next time I'm in Grand Ledge, I'll get it then.
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September 2023 by Shannon Hansen
Clean & very tidy--the shelves always look amazing!! Staff is friendly & helpful. Being a privately owned store, some of the prices are definitely higher than going to a chain store, but they do have some things that are comparable & some really well priced items as well!
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September 2023 by Abby Apple
I went here to return cans, it didn’t spit my return ticket out so i pressed the assist button and it took someone 10 minutes to get over to us. This girl named alex walked by us and when she came back by I stopped her and tried to get her help and she told me nobody was back there working in the machines. I then asked if she could get someone to come over here and help us and she told me “i have a job that i have to get back to” so i asked for a manager and she said her boss was at home. I then asked for any manager in the store and she rudely told me that she needs to go back to her station. Very dissatisfied with my experience here. The manager was helpful once he came around!
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September 2023 by Raimondo Raimondo
ALWAYS TOO PRICEY ON EVERYTHING!! We sometimes put off shopping if at all possible and shop at Meijer or Walmart. There's a SIGNIFICANT difference in our grocery bill if we wait to shop at one of the big box stores. I understand paying for convenience but Tom's would definitely get more traffic if their prices were more reasonable. People always say "buy local", but there's a limit to that.
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August 2023 by Chris Holmes
Overall a good shopping experience as it’s the only grocery store in Portland. There is a hardware store attached, a Bigbee and a Little Caesar’s too - very convenient.The prices are high - most employees are helpful and cheerful.
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August 2023 by Dereck Shattuck
I have been craving a mexican style dip that my mom would get when I was little from Tom's. Went to Tom's after 15+ years, and they still make it. Thanks Tom's!
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July 2023 by Michael Gavett
It is a regular grocery store. Nothing more special about it. If you need something quickly this place will serve that purpose...
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July 2023 by M P.
The worst grocery store I've ever seen. The place is filthy and should be reported to the health department. If you look in any corner, you'll see piles of dirt, dust and dead insects that have been there for ages. If the customer-facing areas look like this, God only knows how unsanitary the back rooms are. The employees exude an attitude of disgruntlement, laziness and complete lack of interest in their job...probably the outcome of being exploited for cheap labor by Tom the Scrooge. Anything resembling customer service is nonexistent here. Be prepared to wait a in the single staffed checkout line, while three other employees watch you wait and never even make a move to open another checkout line. And the prices...I've never seen such outrageously high grocery prices anywhere. This is obviously the result of the small town single grocery store monopoly that Tom has jealously guarded in Portland for decades. If a Meijer or Walmart opened in this town, they would crush Tom like the cockroach he is...and that live in his store.
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July 2023 by Joel Hewlett
Great food center. Huge selection. Very convenient. Fair prices. Employees were friendly and helpful
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July 2023 by Valen G.
Stuff is ALWAYS overpriced!!! Nothing is organized and it annoys me how hard it is to find stuff. Employees are nice, though.
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July 2023 by Angelina Kalkman
Toms in a very nice and clean store. Prices can be a little high but it beats having to go out of town sometimes.