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December 2023 by Jimmie McGee
Enjoy ?
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November 2023 by Scott Belknap III
Nice to Do Business with All Of You!!! I'm a Longtime customer for All the Good Reasons!!!
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November 2023 by Dina Jones
Excellent customer service car was great . Everything was perfect. I had a great experience.
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September 2023 by Cynthia Robinson
My rental experience was professional. The staff was so kind. They went over & beyond to get me a vehicle convenient for me during a auto insurance claim on my vehicle. I would go to them again in a heart beat.I would recommend to family & friends.
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September 2023 by Patrick Drost
Bad experience. Car stunk like smoke, windows and instrument panels had film on them that had to be cleaned. Trim on vent was broken. Mat was missing. Large brown stain on roof pillar, visor roof fabric. Car needed oil change. Both key fobs need new batteries. Enterprise was supposed to call when car was ready - they did not. Car was supposed to be delivered - it was not. If I didn't call them would not have known car was ready and would have had to wait until Monday for vehicle. Had to walk to Enterprise because they did not do what they were supposed to. Manager offered to switch car days after I had corrected all the problems and loaded my stuff from my car. If anybody asks me I will tell them how unprofessional Enterprise is how terrible the service was at this location.
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August 2023 by Erica Gorny
Awesome customer service! Had no issues at this location. I highly recommend coming to the Redford location.
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August 2023 by Tiera Turner
Enterprise Royal Oak is my usually go to, but they didn’t have stock so I went to record location. The staff was amazing! They were very helpful along the process and with smiling faces!! Thank you to Fred and his team! The ladies there are very nice also!
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July 2023 by nick smith
Great experience. Vehicle was very clean and performed well.
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July 2023 by Meredith Ray
The vehicle that they “upgraded” me too was too small for my family everyone was uncomfortable during our road trip and I was stop by the police because the tabs was expired
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June 2023 by Al Clark
The staff was really friendly. They made the space comfortable and the business process went so smooth. Y'all keep up the good work.
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May 2023 by Danielle D.
Today was the worst experience I have ever had at a rent a car place. After waiting for my car to be cleaned for an hour. I received the car and it was filthy and smelled like smoke. Cup holders were dirty, back of seats were dirty, unvacummed trash still on the floor and the outside of the car was filthy with visible dirt. After complaining about the condition I was told it would be cleaned again. The car went back and was out in 15 minutes dripping wet. I went back to examine the car and it was still dirty with many of the dirt still there. I am attaching photos to my review of the second time it was supposedly cleaned and was not. I asked that my reservation be canceled and I went to another enterprise. If my insurance did not make me use enterprise for my claim. I would never return after this experience. The manager didn't have an apology or even come see what I was complaining about.
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May 2023 by Trust Ya Boi
This place was so chill and professional at the same time. Fred ran the show and the young lady that helped me out was top tier. Thanks for the great service. ??????
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April 2023 by Natasha B.
I had a total of (3) vehicles from this location during my insurance rental. The vehicles are partially cleaned on the interior, there was cigarette debris, and odors in some of the vehicles, and damage to my final swap out on the driver mirror. The last two vehicles both had issues with acceleration and brakes. I would never ever rent from here again, and gave this report to my insurance company as well!They had the nerve to respond below, and I emailed them regarding the issue to the “supposed” higher up. Yet still no response, and validation of the poor quality and service that I received from here!!!
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April 2023 by Arkita
The staff was friendly, and the Manager Fred went above and beyond to assist my husband and I. We needed a great vehicle to travel 8hrs in, as well as good on gas. Fred worked diligently to find us the right vehicle for safe travels. Thank you Enterprise, the Redford Township location is the only place we go.
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April 2023 by Tiffani Hunter
Always fast, courteous and professional. I'll continue to rent from this location.
