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April 2023 by Lauren A.
I had a chance to visit this branch on Thursday and I was assisted by Glenda. She was amazing and able to help me complete my passport application. Thank you Glenda for your phenomenal customer service! You went above and beyond!
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July 2022 by Phil A.
There is one helpful lady here she usually works out of the side cubby area. However everyone else is rude and unhelpful. You are better off putting your message in a bottle and throwing it out to sea or attaching it to a bird than expect a good experience here
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April 2022 by Alexis L.
I read that the reason why Royal Oak has such a large building was due to the massive volume of mail (containing money) that was sent to Father Coughlin of the Shrine Church. He was a rabid anti-semite and his broadcasts were filled with vitriol against Jewish people. I have a slight connection to that shooting at the post office. I worked for an ad agency and was making a pick up for artwork at a graphics company a few minutes away from the post office. When I got back to the office, my boss was concerned that I was O.K. During my next job, I was a few days into a technical recruiting job as the receptionist. The Feds showed up and wanted the shooter's employment records! It seemed that he was a contract employee for the company for awhile.
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April 2021 by Muhammed E.
It was a quick and easy visit to this post office for some packages I had to ship out. There were only a few people in front of me so my wait time was not too long (as per the usual USPS wait time), and that is how any visit to the post office should be.
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April 2021 by Aaron B.
Procedures are inconsistent, which caused me to temporarily lose my P.O. Box of 10 years. When asked to speak to manager whom I could clearly see I was told he was unavailable. I left my number and the manager still did not call me. I don't think they truly care, wasted time and money looking to resolve an issue they admitted they did not do properly.
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February 2021 by Mary C.
They leave medical supplies in the snow! We have a bin clearly marked for deliveries which they leave NEXT TO the bin. Cosmetic supplies got muddy and I had to vacuum! Talking on Bluetooth at my front door scares me! Suddenly it sounds like people are trying to break in. No wonder we often get the neighbor's mail. They're not paying attention! I tried to chase him/ her down without a coat and they couldn't hear me. If your music is that loud, it's dangerous for everyone. I got in my car and drove an important piece of mail to the neighbor. Worse, you can't get through to a postal employee on the phone. I drove there but of course they don't dispatch the carriers from that location. Help, Yelp!!!
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August 2020 by Jake J.
The folks at the RO Post Office are great!!! Working through this pandemic with our half witted president trying to gut the post office can't be fun. These folks are my heroes. They are always very helpful to me.
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May 2020 by Juliette A.
The employees here are very very rude! They all act like they hate every minute of working here. Very poor service. Avoid going here if you can unless you want your day turned upside down because the staff is so unprofessional. Absolutely horrible experience.
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January 2020 by Nicole E.
This Location will forever be famous for the coined term "going postal" for the Roakens. How notable that the postal office in the downtown was famous for a very horrible incident long ago. According to Wiki the term as aforementioned, came about from a number of incidents that occurred from 1986 onward. That term became a reality in November 14 of 1991 here in Royal Oak. Despite the pure chaos and madness back in 1991, all has been calm since, thankfully. The post office is also a location where you can update your passport and take photos, which is a little known fact by a few folks. This building hasn't been updated, inside or outside, except maybe the addition of the ramp outside. It looks well for the carbon dating and well used. It's still an iconic building due to the incident back in 1991. Got to cut it some slack, since it looks like it's been around since the 1800s, is that true? When was this building erected on second Street? Does anyone know? I can't find it on a Google search easily.
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December 2019 by Stacia G.
I've come here several times to mail packages since they have such convenient evening hours. Other than parking (which always appears to be a challenge in Royal Ok), it's a pretty painless and quick visit. My last visit went so quickly I had time to grab a cocktail at another local establishment before going to an appointment. I recommend this location for your stamps and packages!
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December 2019 by Kyle C.
Trash employees, idiotic trashy carriers, trash. The carriers steal every thing they can. Use anyone else.
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November 2019 by Samantha S.
Not entirely sure why it's necessary to be completely condescending, unhelpful, and rude to customers when you work in a customer service role. Sadly this is close to my home, so I've been here a lot and every time is a nightmare. Pay the extra money. Go to UPS on Woodward. And whoever managers this store, get new employees.
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September 2019 by Jessica B.
Been living in a new construction townhome community and haven't received mail in over a month! They will not come out and change the master locks on the community boxes. Management of the apartment community has reached out to them more than 10 times regarding this issue. Still no mail! Terrible.
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August 2019 by Barb B.
Never had any problems with mail. When I was going through problems with a predatory landlord,the RO post office did whatever they could to get my mail to me. Good people. I wish the City of Royal Oak was a helpful as the Post Office was. Needless to say, I will never live in Royal Oak again.
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August 2019 by Meghan R.
Totally agree with all these reviews. Worst usps EVER. The 2 ladies working were absolutely miserable. Lauren helped me and was the worst. Told me to tape the package better about 6 times. I should've said i heard her the first 4 times. But WOW rude a** people and will never go back. So incompetent and should clearly not be working in customer service. Get a grip usps and hire some TALENT
