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June 2025 by Sara Stafford
I’ve lived in Richland for years and rarely get my packages. The staff are incompetent and rude.
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December 2024 by Meagan Hatfield
The WORST customer service. Every time I come in, the front desk lady is BEYOND RUDE. She clearly doesn't like her job or people. Please get someone else at the front counter. It's a shame when people have to avoid their local post office only because of the customer service. I could understand if this was a busy and hectic location, but it's far from that. 😞
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August 2024 by Kelly Davis
I keep paying for the "Priority" package delivery but it always takes a week to get there.
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June 2023 by Kevin
I rarely get or send mail that isn't a bill. Those arrive like clockwork however when my parents send me something by the 3 day priority shipping it's expected to arrive at the SAME pace as regular mail. When I get my next package I will HESITATE to use the usps again. Trying to talk to a live person is a hassle. Like the system refuses to let you speak to someone if you don't do EVERY PRE PERSON STEP FIRST. Do. Better. At the time of writing this at 9:18 in the morning I'm expected to wait HALF AN HOUR for a call back. The place has been open 20 minutes and they are already busy? Place needs to be restarted clean slate or just shut down finally. This is bull.
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March 2023 by steven patterson
My Mail Carrier, Sarah, is awesome. She’s delivered my mail for decades and is completely trustworthy, efficient, polite and caring. Sarah is not just a Mail Carrier, she is an outstanding person who I can always count on to deliver my mail with efficiency and kindness. Thank you Sarah!
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February 2023 by Kayla B
I’ve never had so many issues with mail service. I’ve lived in like 8 different places across 4 different cities and states. We constantly get the neighbors mail, packages say they are coming but arrive late if at all, and yet again I have a package that didn’t show up for some ridiculous reason and little to no information given.
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August 2021 by Misty Dawn
The staff at this locale are always helpful. Easy to get in and out. Wait times, if any, and not typically long. Lots of parking. There is a drop mailbox for letters in the back of the lot.
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October 2020 by Dawn Greenwood
The staff at this locale are always helpful. Easy to get in and out. Wait times, if any, and not typically long. Lots of parking. There is a drop mailbox for letters in the back of the lot.
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September 2020 by Chelsea Morning
Andrea was so helpful over the phone and in person. Thank you Andrea!
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June 2020 by Brenda Case-Parris
I want to thank Sarah for always giving us good service. But today she also showed how caring and compassionate she is. We had not picked up our mail for a few days. So she knocked on the door to make sure that my husband and myself were well. Thank you Sarah we really appreciate you!
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June 2020 by Chelsea Leftwich
Andrea was so helpful over the phone and in person. Thank you Andrea!
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September 2019 by Caitlin Brooks
My parents and I have relied on Richland USPS for 30 years now. I personally have never had any issues at all. The carrier, whom we have had for the last several years, is very kind and sincere. Words do not describe my gratitude for such an important organization that makes our country great.
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May 2019 by Casey Bartman
They had some problems with home delivery but those got corrected. Very friendly staff, and they provide great service at the counter.
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April 2019 by Georgia Boyce
My carrier will
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March 2019 by Tresha Strate
The mail carrier Sherri is a wicked witch of a lady. I have requested several times verbally and in writing to have all packages put inside of my back porch. Sherri refuses to comply and when confronted with it she says something rude and drives away. Yesterday she delivered a package and put it on a snowy flower planter outside of my porch..I ran out and got her attention to tell her I requested all packages to be put inside the porch, she yelled at me and said "That is your porch!" Refering to my planter. I have complained several times to her supervisor and nothing has been done. She needs to be fired!
